Banking Mohtasib Complaint Status in Pakistan: Track by Complaint Number or CNIC
Track a Banking Mohtasib complaint online by complaint number, or by CNIC and mobile if you lost it. See the 2 month target, the 40 day rule and every office.
To track a Banking Mohtasib complaint, open bankingmohtasib.gov.pk, click "Track Complaint", and type your complaint number, written as the year, a dash and a serial, like the site's own example 2022-1025. If you lost it, click "Forget Complaint no#" and search with your CNIC and mobile number instead. Below we cover both searches, the two month target, the 40 days a bank gets to pay, and what to do if your status has stalled.
The Banking Mohtasib Pakistan (BMP) settles disputes between customers and scheduled banks: wrong deductions, failed transfers, ATM cash not dispensed, delays and poor service. Its own counter showed 27,698 complaints received in 2026 and 3,627 still in progress as of 30 September 2026. We read the tracking box, the FAQ, the review page and the contacts page on 24 October 2026.
Two ways to track a Banking Mohtasib complaint online
The Track Complaint box on the Banking Mohtasib home page searches by complaint number. Its "Forget Complaint no#" link opens a second search by CNIC and mobile number. Both are free and need no account or login.
| Search | What you type | When to use it |
|---|---|---|
| By complaint number | The number from your acknowledgement, in the form year-serial | You have the SMS or letter |
| Forget Complaint no# | Your CNIC and the mobile number on the complaint | You lost the number |
| Phone, Karachi Secretariat | +92 21 99217334 | Neither search shows a result |
| Nearest regional office | Complaint number or CNIC | You want to ask in person |
The sample result on the site reads "Your compliant has been assigned a number 2022-1025 on 6-oct-2022". So the number is the year, a dash and a serial. Type it with the dash.
Track your complaint in 5 steps
Open the site, click Track Complaint, enter the number with its dash, and read the status and details line. If you lost the number, use the CNIC and mobile search with the same mobile you gave on the complaint form.
- Open bankingmohtasib.gov.pk on a phone or computer.
- Click "Track Complaint" in the Lodge Complaint section, or "Check Status of Complaint" under Our Services.
- Type the complaint number with its dash, in the same form as the example 2022-1025, and search.
- If you do not have the number, click "Forget Complaint no#", type your 13 digit CNIC and your mobile number, and search.
- Read the Complaint Status and Details columns. Note the date and keep a screenshot.
Use the mobile number you wrote on the complaint form. A different number, even your own second SIM, will not match.
The Banking Mohtasib aims to resolve a complaint in 2 months
The Banking Mohtasib says it tries to resolve complaints within two months, though complex cases can take longer. Once an order is passed, the bank has 30 days to seek a review and must implement the decision within 40 days.
| Stage | Time |
|---|---|
| Write to your bank first and wait for its reply | 45 days |
| Then lodge with the Banking Mohtasib | Within the next 45 days |
| Target to resolve your complaint | 2 months |
| Review petition by either side | 30 days, decided in 45 days |
| Bank implements the order | Within 40 days of the order |
| Representation to the President | 30 days, decided in 90 days |
If the bank sends you a decline letter, you do not have to wait the 45 days. The FAQ says you can file at once. The BMP also says most cases are settled by mediation between you and the bank, and formal hearings are held only when needed, at the office nearest to you.
What the status means for your money
A complaint found genuine goes to mediation, and if that fails, the Banking Mohtasib can order the bank to fix the problem or make good your loss. There is no ceiling on the amount, but compensation covers actual loss, not mental agony.
The FAQ says the decision is binding on banks. If no review is filed within 30 days, it becomes final. A representation to the President suspends the order for 60 days, so an order you won may not be paid during that time.
Know the limits before you wait on a status. The Banking Mohtasib cannot order a bank to give you a loan or a credit card, waive markup, or change its schedule of charges. It also cannot take a case pending in court or already decided by the State Bank.
A complaint about a microfinance bank or a mobile wallet sits elsewhere. Those routes are explained in microfinance bank and wallet complaints to the SBP.
When tracking shows nothing or the case stalls
If neither search returns a result, call the Karachi Secretariat on +92 21 99217334, where complaint handling is centralised. If your complaint is older than two months with no movement, ask which advisor holds it and when a hearing is planned.
- Lodged directly without writing to the bank first. The FAQ calls this a mandatory requirement. Your complaint may have been returned. Write to the bank, wait 45 days, then file again.
- Different mobile number. The CNIC search will not match. Call the Secretariat.
- Sent through a relative. Complaints must be signed by the complainant unless a notarised power of attorney is attached.
- Case also filed in court. The Banking Mohtasib stops having jurisdiction. Tell the office if you went to court.
| Regional office | Phone |
|---|---|
| Karachi Secretariat | +92 21 99217334 |
| Lahore | 042-99210444 |
| Rawalpindi | 051-9273252 |
| Peshawar | 091-9213438 |
| Multan | 061-9201482 |
| Faisalabad | 041-9201792 |
| Quetta | 081-9203144 |
| Muzaffarabad | 05822-215160 |
The 2026 numbers on the Banking Mohtasib site do not match
The site shows two different 2026 totals. Its counter says 27,698 complaints received and 24,071 disposed of by 30 September 2026. Its news line says 29,001 complaints were disposed of in the same nine months, with Rs 1.2 billion decided for complainants.
The gap may come from cases carried over from 2025, but the site does not say. Either way, it shows that most complaints do reach a result. For the first step, writing to your bank and keeping proof, see the Banking Mohtasib complaint guide.
Common questions
Can I track a Banking Mohtasib complaint by CNIC?
Yes. Click "Forget Complaint no#" in the Track Complaint box and enter your CNIC and the mobile number on the complaint.
How long does the Banking Mohtasib take?
It aims to resolve complaints within two months. Complex cases can take longer.
Is there a fee to complain or track?
No. The FAQ says the service is free and you do not need a lawyer.
Do I have to travel to Karachi?
No. The FAQ says meetings are arranged at the office nearest to you.
How long does a bank have to pay after an order?
The bank must implement the decision within 40 days of the order, unless a review or representation is pending.
How we verified this
What we checked, where we read it, and what we could not confirm.
Last checked 24 October 2026. We read the Banking Mohtasib home page with its Track Complaint box, the Procedure of Lodging Complaint page, the FAQ, the Review or Representation page and the Contact Us page on that date. All time limits, phone numbers and 2026 figures come from those pages. We did not run a search with a real complaint number or CNIC, so we have not seen a live result screen. The two different 2026 totals are as printed on the site.
About the author
Tax, Bills and Technology Writer
Ali Akhtar is a young and curious voice here at Pakistan Era. He is currently pursuing his A-Levels and has a growing interest in Pakistan’s changing industrial landscape and educational trends. Ali likes to write in a way that helps him explain and explore the world around him. His writing reflects the perspective of the new generation navigating the evolving trends of Pakistan where technology, youth innovation, and shifting opportunities are reshaping the country’s future.
