Haramain Train Rules for Families: Children Under 12 Need an Adult, Babies Share a Seat
On the Haramain train children under 12 need an adult, babies under 2 share a seat, and found items are kept 2 months. See the ID, seat and disability rules.
On the Haramain high speed train, children under 12 cannot travel unless an adult goes with them, children under 2 hold a ticket but share an adult's seat, and every passenger must sit in the coach and seat printed on the ticket and carry a personal ID. Lost items are kept for a maximum of two months.
A family travelling between Makkah and Madinah has to get several small rules right: who needs a ticket, where to sit, what ID to carry. We read the railway's general terms, its restrictions page and its common questions page on 21 October 2026. These are Saudi railway rules, and the railway says it may change them.
Children under 12 must travel with an adult
The railway's terms say children under 12 are not permitted to travel unless accompanied by an adult. A child aged 12 or over is booked as an adult. So a 13 year old can hold their own ticket, but a 10 year old cannot travel alone.
The home page lists children aged 0 to 12 as a passenger type that travels with a seat, and infants aged 0 to 2 as travelling without a seat. Those age bands overlap at the edges, so book by the age your child will be on the travel date and ask the railway if the child is close to a boundary. The helpline is 920 004 433.
| Passenger | Rule |
|---|---|
| Infant under 2 | Valid ticket, no assigned seat, shares an adult's seat |
| Child under 12 | Must be accompanied by an adult |
| Age 12 and over | Booked as an adult |
| Everyone | Valid ticket and a personal ID |
Babies under 2 need a ticket but share a seat
Children under 2 hold a valid ticket with no assigned seat and must share the adult's seat. The ticket is still needed, so the railway counts the baby as a passenger. Do not assume an infant is free.
Book the baby in the same booking as the parents, with the date of birth right. Everyone in one booking must travel in the same class. The train is one of several ways to reach the holy cities, as our guide to getting from Jeddah airport to Makkah shows.
You must sit in the seat on your ticket
The railway says customers must sit in the coach and seat number allocated to them on their ticket. That means a family cannot swap seats to sit together, and a group booked in different coaches should ask at booking for seats close together.
The page does not explain what happens if you sit in the wrong place, and it does not describe how seats are chosen. We could not verify whether you can pick a seat when you buy. Seat reservation is listed among the railway's passenger services, so check the booking screen.
Carry a ticket and personal ID, and arrive for the right station
Passengers must bring a valid ticket and a personal identification document, which staff may ask to see. The railway also bars travel to a station other than the one on your ticket, so do not get off early or ride past your stop.
For Pakistani pilgrims, the passport is the natural ID, since you are abroad. The page does not say which documents count, so keep your passport and your Umrah visa together with the e-ticket. Tickets are named and cannot be passed to another person, as our guide to Haramain train cancel and change fees explains.
Found items are kept for two months
The general terms say lost property found on the train or at stations is kept for a maximum of two months. To ask about an item, write to contactcenter@hhr.sa or call 920 004 433. Quote the ticket number, date, coach and seat.
Do the report soon, not at the end of the trip. A phone, a passport or a medicine bag left behind on the Madinah platform may be needed on the same day. The pages do not say where to collect an item or whether a fee applies, so we cannot say.
- Book children and infants by their age on the travel date.
- Make sure every child under 12 has an adult in the same booking.
- Note the coach and seat on each ticket.
- Carry the passport and the e-ticket.
- If you lose something, email the contact centre with ticket, coach and seat details.
Passengers with disabilities get a discount with an ID card
The railway says a discount applies with a valid disabled person identification card. It also asks you to disclose any special needs before you complete the booking. The page does not give the size of the discount, so we have not stated one.
If someone in your group uses a wheelchair or needs help at the station, tell the railway when you book. The service page that gives the details did not load for us, so ask on 920 004 433.
Common questions
Can a 10 year old travel alone on the Haramain train?
No. Children under 12 are not permitted to travel unless accompanied by an adult.
Does a baby need a ticket?
Yes. Children under 2 hold a valid ticket but have no assigned seat and share an adult's seat.
Can I sit anywhere on the train?
No. You must sit in the coach and seat number on your ticket.
What ID do I need?
A valid ticket and a personal identification document. The page does not name which documents are accepted.
How long is lost property kept?
A maximum of two months. Write to contactcenter@hhr.sa or call 920 004 433.
Is there a discount for disabled passengers?
Yes, with a valid disabled person identification card. The amount is not on the pages we read.
How we verified this
What we checked, where we read it, and what we could not confirm.
Last checked 21 October 2026. The rules on children, infants, seats, ID and lost property come from the general terms page at hhr.sa, the five conduct rules from its restrictions page, and the disability discount, e-ticket and booking channels from its common questions page, all read on that date. The page on passengers with disabilities returned an error, so we could not read it. We could not find the discount amount or the collection process for lost items. We did not travel on the train.
About the author
Senior Writer, Public Services and Technology
Shahid joined us in 2024 as an author. He is a senior contributor to Pakistan's leading technology websites. He writes detailed articles, mostly covering his expertise in the latest tech, mobiles, apps, gadgets, and step-by-step guides. His ideology is to help people understand the latest trends and explain complex methods through very easy-to-understand guides.
