Wafaqi Mohtasib Regional Offices in Pakistan: 23 Addresses and Phone Numbers, Helpline 1055

Short answer: The Wafaqi Mohtasib, Pakistan's federal ombudsman, runs 23 regional offices plus its Islamabad head office and two complaint collection centres. The general helpline is 1055 and the Islamabad exchange is 051-9213886-7. The office-by-office addresses and numbers below come from the ombudsman's own telephone list dated 19 October 2026.

Most people only need the office nearest home. A complaint against a federal department, such as a gas company, NADRA, the passport office or Pakistan Post, can be filed at any of these offices in person, free of charge. A receipt is issued on the spot when you file in person.

We downloaded the regional and head office telephone lists from mohtasib.gov.pk on 20 October 2026. Both are marked "updated on 19-10-2026". We have left out the staff extension numbers and kept the general lines, fax numbers and email addresses each office gives the public.

The Islamabad head office takes complaints on 1055

The head office is at 36 Constitution Avenue, G-5/2, Islamabad. Its exchange is 051-9213886-7 and its fax is 051-9217224. General complaints go to 1055 and complaints about children to 1056. Emailed complaints go to registrar.isb@mohtasib.gov.pk.

Overseas Pakistanis have a separate route through the grievance commissioner, set out in complaints from abroad to the Wafaqi Mohtasib.

Punjab has 8 Wafaqi Mohtasib regional offices

Punjab has regional offices in Lahore, Faisalabad, Multan, Gujranwala, Bahawalpur, Sargodha, Sahiwal and Dera Ghazi Khan. Rawalpindi residents use the Islamabad head office. Lahore is the busiest, with 1,708 hearings listed for the fortnight from 20 October 2026.

If your complaint is against a Punjab government department rather than a federal one, it goes to a different body, the Ombudsman Punjab.

Sindh has 5 regional offices, led by Karachi

Sindh's offices are in Karachi, Hyderabad, Sukkur, Mirpurkhas and Larkana. Karachi sits in the Federal Government Secretariat in Saddar and answers on 021-99202107. Larkana lists a fax number only, so call Sukkur if you cannot get through.

For a complaint against a Sindh government department, use the Sindh Ombudsman instead. The federal and provincial ombudsmen sometimes share a building, but they handle different departments.

Khyber Pakhtunkhwa, Balochistan, AJK and Gilgit-Baltistan offices

Khyber Pakhtunkhwa has offices in Peshawar, Abbottabad, Dera Ismail Khan and Swat, plus collection centres in Wana and Sadda. Balochistan has Quetta, Khuzdar, Kharan and Sibi. Muzaffarabad and Gilgit each have one office.

Peshawar, Quetta and Sukkur list no separate general line in the 19 October document, so the numbers shown for them are the regional head's office line. The ombudsman's website also names a collection centre in Loralai, which is not in this telephone list.

How to file a complaint at your nearest regional office

Take a written complaint in English or Urdu on Form A, with your CNIC copy and your letters to the department. Filed in person, you get a receipt at once. Filed by post, email or online, the receipt comes within 72 hours, according to the ombudsman.

1. Write to the department first and keep a copy, because the ombudsman normally expects that step.
2. Fill in Form A, or attach a signed statement that the facts are true and no court case is pending.
3. Attach a copy of your CNIC and the department's reply, or proof it did not reply.
4. Hand it in at the nearest office from the tables above and keep the receipt with your complaint number.
5. Watch the office's hearing list for your number, or call the office.

Mind the deadline. A complaint is normally expected within three months of the problem, and it must be your own, not filed through a paid agent. Those rules are in the three month and no proxy rules, and the full filing route is in the Wafaqi Mohtasib complaint steps.

Common questions

What is the Wafaqi Mohtasib helpline number?

1055 for general complaints and 1056 for complaints about children. The Islamabad exchange is 051-9213886-7.

How many regional offices does the Wafaqi Mohtasib have?

23 regional offices in the 19 October 2026 list, plus the Islamabad head office and collection centres in Wana and Sadda.

Can I file at any office, or only the one in my district?

The ombudsman says a complaint may be lodged at the head office or any regional office. The nearest one saves travel for the hearing.

Is there a fee to file a complaint?

No. The ombudsman describes its service as free of cost. You do not need a lawyer.

Where is the Lahore office?

State Life Building, 3rd Floor, 15-A Davis Road, Lahore. Phone 042-99201017-18.

Can I complain about a provincial department here?

No. The Wafaqi Mohtasib covers federal bodies. Provincial departments go to the provincial ombudsman.

How we verified this

What we checked, where we read it, and what we could not confirm.

Last checked 20 October 2026. Every address, phone, fax and email comes from the regional office and head office telephone lists, both dated 19 October 2026, which we downloaded from the Wafaqi Mohtasib website on 20 October 2026. The helplines 1055 and 1056, the Form A rules and the 72 hour receipt come from the ombudsman's home page and its child rights booklet. The Lahore hearing figure is our count of its published list for 20 October to 4 November. We did not call the numbers, and three offices list only the regional head's line. Offices move, so confirm the address by phone before a long trip.