WSSP Peshawar New Water Connection: Rs 1,000 Fee, 3 Documents, the Form and 7 Steps (KP)

Water and Sanitation Services Peshawar (WSSP) is the city company that runs water supply, sewerage and rubbish collection in Peshawar. We read its registration form, its standard operating procedure (SOP) for new connections and its tariff notice, all on the WSSP website, on 10 November 2026. The SOP says the customer care team should call you within two working days to fix a site survey.

The WSSP form asks for three attested documents

The registration form lists three documents, each as an attested photocopy. The SOP's own checklist is a little longer and adds a site plan, an agreement deed and, for a tenant, the owner's NOC. Bring all of them and you will not make a second trip.

The SOP says none of these papers are needed when you ask for an additional connection at a property that already has one. The form itself asks how many connections already exist at the premises, so WSSP can see this at a glance.

What you write on the registration form

The form is one page. It asks for your name, father's or husband's name, house and street number, sector or mohallah, village council (VC) number, union council (UC) number and WSSP zone. It also asks for a phone or email.

Then come the connection details: how many connections you want and of what size, how many already exist, the property type (residential, commercial or industrial) and the plot area in marla. You sign four short terms. The fourth says your supply may be cut if you do not pay your dues.

Pipe size matters for your monthly bill. The tariff sets the base rate for a half inch pipe. A 3/4 inch pipe pays two times the monthly water charge, and a 1 inch pipe four times. Ask for the size your house actually needs.

Seven steps from application to first bill

The WSSP SOP sets out the path from request to billing. The site survey call should come within two working days, and the billing account should open within 30 working days after the connection.

1. Write an application to the WSSP head or zone office, naming the type and size of connection you want.
2. The Manager Customer Care gives you the Water Supply Registration Form. You can also download it from the WSSP website.
3. Customer care contacts you within two working days to arrange a site survey.
4. At the survey, the water supply supervisor agrees with you where the connection will go.
5. Submit the filled form and documents to the Manager Customer Services. After checking them, you get an invoice for the connection fee to pay at a designated bank.
6. The Zonal Manager approves the connection, and field staff install it within the time set under the Right to Services rules.
7. The Manager Billing opens your consumer account within 30 working days, ready for your first bill.

The 2018 SOP also describes an online request on an older WSSP web address and the Safa Pekhawar app. We could not find an online new connection form on the current WSSP website on 10 November 2026, so plan on the office route.

The fee is Rs 1,000 for most homes, more in University Town

The connection fee comes from the Capital Metropolitan Government Peshawar tariff notified in May 2024. For a house outside University Town it is Rs 600 for water plus Rs 400 for sewerage. The notice adds 10 per cent a year, so the invoice you get may be higher.

The fee is not the whole cost. The SOP says the consumer pays for the work needed to make the connection, including any road cut NOC and moving other utilities. A connection across a paved street costs more than one from a pipe at your gate. Our WSSP Peshawar water bill rates page lists the monthly charges you will pay after that.

Name changes, restoration and an illegal connection

Bought a house with a connection in the old owner's name? The tariff notice charges 30 per cent of the connection fee to change the name or location. For an ordinary house that is Rs 300 on the Rs 1,000 base fee.

If your supply was cut for unpaid bills, it comes back once the arrears are cleared and you pay 50 per cent of the connection fee. Pay the arrears first, then ask for the restoration invoice.

Found an unapproved connection on your property? Under the SOP, a WSSP inspector who finds one reports it, and the consumer is given 10 days to register or legalise it. After that it can be cut. Direct connections and suction pumps on WSSP lines can be fined under section 66 of the Khyber Pakhtunkhwa Local Government Act, 2013.

Outside the WSSP area, Tehsil Municipal Administrations handle water connections; see our guide to KP TMA services online.

WSSP zone numbers for connection questions

The registration form prints a phone and mobile number for each of WSSP's five zones. The city-wide complaint line is 1334. WSSP's head office is in the Local Government Complex, Plot 33, Street 13, Sector E-8, Phase VII, Hayatabad.

If you are not sure which zone your mohallah is in, call 1334 and give your union council number. Once the new supply is running, you can test your drinking water at a government lab.

Common questions

How much does a new water connection cost in Peshawar?

The notified fee for a house outside University Town is Rs 1,000: Rs 600 for water and Rs 400 for sewerage. It rises 10 per cent a year under the notice, and you also pay for any road cut or digging work.

What documents do I need for a WSSP water connection?

Attested copies of proof of ownership, your CNIC and a PESCO or SNGPL bill. A tenant also needs the owner's NOC. Bring a site plan and agreement deed too, as the SOP lists them.

Can I apply for a WSSP connection online?

We could not find an online form on the current WSSP website on 10 November 2026. The registration form can be downloaded there, and the application goes to the zone or head office.

How long does a new WSSP connection take?

The SOP says customer care should call you for a site survey within two working days. Installation follows the Right to Services timeline, and the billing account opens within 30 working days.

How do I change the name on my WSSP connection?

Apply to the Manager Customer Services with proof of the new ownership. The tariff notice charges 30 per cent of the connection fee, about Rs 300 for an ordinary house on the base rate.

What is the WSSP Peshawar helpline?

1334, the 24 hour complaint line on the WSSP website. Each zone also has its own phone number, listed above.