Bank Helpline Numbers in Pakistan: We Checked All Eleven
Meezan 021-111-331-331, MCB 111-000-622, HBL 111-111-425. We read each number on the bank's own site, and say which ones we could not find.
Every number below is the one that bank publishes on its own website. None is from a directory or a search result, and the reason that matters is further down.
| Bank | Helpline | Complaint email |
|---|---|---|
| HBL | 111-111-425 | customer.care@hbl.com |
| Meezan Bank | 021-111-331-331 and 111-331-332 | complaints@meezanbank.com |
| Bank Alfalah | 021-111-225-111 or 042-111-225-111 | contactus@bankalfalah.com |
| MCB | 111-000-622 | info@mcb.com.pk |
| UBL | 021-111-825-888 | Not published |
| Askari Bank | 051-111-000-787 | Not published |
| Faysal Bank | 021-111-06-06-06 or 021-111-11-71-71 | Not published |
| Habib Metro | 111-1-HABIB (111-1-42242), head office 021-111-14-14-14 | complaints@habibmetro.com |
| NBP | 021-111-627-627 or 0800-11627 | Not published |
| Bank of Punjab | 111-267-200 | Not published |
| Allied Bank | 042-111-225-225 | Not published (WhatsApp 0300-1225225) |
Only three of eleven promise you a deadline
A helpline is easy to publish. A promise about when somebody will actually get back to you is harder, and most banks do not make one.
Bank Alfalah is the clearest. It acknowledges a complaint within 48 hours of receipt and gives a final response within 5 working days.
Meezan Bank commits to responding within 7 to 15 business days.
HBL publishes the most detailed schedule of any bank here. A complaint number within 2 working days, an initial response in 7 to 15 working days, an interim response after 10 working days where a case needs more investigation, fraud cases within 30 working days and dispute cases within 45 working days.
Allied Bank says it will respond "at the earliest possible", which is not a deadline.
The remaining seven publish no timeline.
This matters less than it sounds, and here is why. SBP binds every bank regardless of what that bank chooses to publish. Acknowledgement within 48 hours, disposal within 15 days, and 30 days where fraud is involved. Those apply to a bank that prints no timeline exactly as they apply to one that does. We set them out with their source in the deadlines your bank must meet.
So a bank publishing no timeline is not a bank without one. It is a bank that has left you to find the rule yourself.
One number worth a second look
HBL's published figure for dispute cases is 45 working days. SBP requires disposal within 15 days.
Neither figure is necessarily wrong, because they do not measure the same thing in the same units. One counts working days, the other does not. A dispute case in card terms is a defined process with its own scheme rules, and it is probably a narrower category than a complaint.
Both figures are printed here as published. If a bank quotes 45 working days at you, it is fair to ask which category your case has been put in and why.
Meezan Bank helpline
Meezan runs a 24/7 call centre on 021-111-331-331 and 021-111-331-332.
For a complaint in writing it publishes complaints@meezanbank.com and a fax on 021-36406023. Letters go to The Manager, Customer Care Unit, Meezan House, C-25, Estate Avenue, SITE, Karachi.
Its published commitment is a response within 7 to 15 business days.
Bank Alfalah helpline
Alfalah publishes more separate lines than any other bank here, and using the right one saves a transfer.
| What you are calling about | Number |
|---|---|
| Ordinary retail banking | 021-111-225-111 or 042-111-225-111 |
| Alfa app | 042-111-225-224 |
| Premier Banking | 021-111-225-226 |
| American Express cards | 042-111-226-111 |
| Platinum | 0800-22225 |
| Branchless banking | 021-111-225-229 |
| BISP | 042-111-427-111 |
It also runs two different card email addresses, and people send to the wrong one constantly because the names look similar:
- atmsettlementunit@bankalfalah.com is for an ATM or card transaction dispute. Money taken, cash not received, charged twice.
- atmcapturedcardscfg@bankalfalah.com is for a card the machine swallowed. A physically retained card, not a money problem.
General enquiries go to contactus@bankalfalah.com.
HBL helpline
HBL's general line is 111-111-425, and it runs three more for specific products: remittances on 111-555-425, Konnect on 111-425-111 and merchant acquisition on 111-777-425.
There is one route here that no other bank on this list offers, and it is genuinely useful if you cannot hold on a call. Text the word comp followed by your CNIC to 4250, and HBL says you get a callback within 24 working hours.
Written complaints go to customer.care@hbl.com, the form at hbl.com/customer-assistance/complaint-form, fax 021-32464559, or Complaint Resolution Unit, 9th Floor Annexe Building, I.I. Chundrigar Road, Karachi.
MCB, UBL and Askari
MCB runs a 24/7 helpline on 111-000-622, also reachable as +92 42 111000622. Its published complaint fax is 021-32270037 and its general address is info@mcb.com.pk.
UBL is 021-111-825-888. The same line is on the WhatsApp link UBL publishes on its homepage.
Askari Bank runs a 24 hour contact centre on 051-111-000-787. Note the 051 prefix. Askari is one of the few large banks whose main line is Rawalpindi rather than Karachi or Lahore.
Faysal, Habib Metro, NBP and Bank of Punjab
Faysal Bank publishes two numbers, 021-111-06-06-06 and 021-111-11-71-71, plus WhatsApp on 0310-1786786.
Habib Metro's 24/7 call centre is 111-1-HABIB, which dials as 111-1-42242. The bank lists 021-111-14-14-14 separately, as its head office number, so use the call centre for card and account problems. Complaints go to complaints@habibmetro.com or the Complaint Resolution Unit, Al-Manzoor Building, 1st Floor, Dr Ziauddin Ahmed Road, Karachi-74200.
NBP publishes 021-111-627-627 and a toll free 0800-11627.
Bank of Punjab is 111-267-200.
Allied Bank helpline
Allied Bank runs a 24/7 Allied Contact Center on 042-111-225-225. The bank gives this number on its own debit card pages for card activation, PIN help and blocking a lost card, and its verification calls come from 1222. Allied Bank's contact page is for investor relations only, so use the contact centre number for customer help.
The bank also offers:
- WhatsApp on 0300-1225225, which is the closest thing to a direct line it publishes.
- ABL Muawin, a chatbot on the site.
- Web forms for complaints, support enquiries, claim and refund requests, and suggestions.
- A pointer to SBP's Sunwai portal for regulatory complaints.
Its complaint form lists the categories it handles, including cards, myABL internet and mobile banking, phone banking, accounts, loans and home remittance. Its stated commitment is to respond "at the earliest possible".
If you bank with Allied, call 042-111-225-225, or use the number printed on the back of your own debit card.
Why a number from the bank's own site matters
A fake helpline number is one of the cheapest frauds running in Pakistan, and it works because the victim makes the call.
Nobody has to break into anything. Somebody publishes a page or an advert that ranks for "bank helpline number", puts a mobile number on it, and waits. You have a problem with your account. You search. You call the number at the top. A calm person answers, uses your bank's name, and asks you to confirm your identity.
Then comes the only part that matters. They ask for the code that just arrived by SMS.
You read it out, because you rang them and it feels like your bank. From the bank's side, everything that happens next is a correctly authorised transaction on your own account, approved with a valid one time password. That is exactly why getting the money back is so much harder than in an ordinary dispute.
So a page that lists bank helplines confidently, without saying where each number came from, is part of the problem rather than a solution to it. That is why every number above comes from the bank's own site.
If you have already been called by one, report it. Forwarding the message and lodging it properly takes minutes, and the steps are in how to report a fake call or SMS scam.
The four things no real bank will ever ask you
Learn these and the scam stops working, whichever number you called.
An OTP or verification code. Never. Not to confirm your identity, not to cancel a transaction, not to stop a fraud. The code exists to prove it is you, so a person who needs it from you is not your bank.
Your PIN. A bank employee cannot see it and does not need it.
Your full card number with the CVV. Genuine staff can already see your account.
A transfer to a "safe account". There is no such thing. This line exists only in fraud.
One more pattern worth knowing. Real urgency in banking is rare, and manufactured urgency is the tell. A genuine helpline is happy for you to hang up and call back on the published number. A fraudster will do anything to keep you on the line, because the code expires.
How to check a number before you dial it
Four habits, none of which cost anything.
- Read it off your own debit or credit card. The helpline is printed on the back. It is the single most reliable source there is, because it came from the bank in a sealed envelope.
- Otherwise take it from the bank's own website, typed in yourself, not reached through a search result.
- Prefer the short line. Every bank above uses a 111 or 0800 number. Those are allocated to the organisation and cannot be casually acquired. A personal mobile number presented as a bank helpline is the warning, and the one exception, Allied Bank's WhatsApp, is published by the bank itself.
- Never call a number contained in a message about your account. That is the delivery mechanism for the whole fraud.
The same trick runs on mobile networks, and we tested those separately in which telecom helpline numbers are real.
If the helpline does not fix it
A phone call leaves you holding nothing. Once you are past the first conversation, move to writing, because the deadlines attach to a complaint with a reference number, not to a chat.
The commonest reason people ring a bank at all is money that left an account and did not arrive. If that is why you are here, the specific case of a card machine declining while you were still charged is covered in card machine failed but you were charged.
There are two escalation routes above your bank.
SBP runs a complaint portal called Sunwai, at sunwai.sbp.org.pk.
The Banking Mohtasib is the independent statutory route. Contact it by phone on 021-99217334 to 38, by email at info@bankingmohtasib.gov.pk, or write to 5th Floor, Shaheen Complex, M.R. Kiyani Road, Karachi.
One trap to avoid. Microfinance bank customers fall outside the Banking Mohtasib's jurisdiction and go to SBP instead. The full process is in our Banking Mohtasib guide.
Notes on these numbers
Every number above was read on the bank's own site on 24 August 2026. Allied Bank's contact centre number was read on its debit card pages on abl.com on 24 October 2026.
This page reports what each bank publishes, not what answers or how long it takes.
Several banks publish named individuals with direct emails and mobile numbers on these pages. We have not reproduced any of them. They are personal details, they go stale, they belong to people who did not choose to be a public helpline, and the complaint desk is the correct address anyway.
A Meezan premium line of 0800-00625 circulates widely. It is not on the bank's own page, so use the numbers above.
Banks change these numbers. If one here does not work, the card in your pocket beats this page.
Questions readers are asking
What is the Meezan Bank helpline number?
021-111-331-331 and 021-111-331-332, a 24/7 call centre. For a written complaint, complaints@meezanbank.com.
What is the Bank Alfalah helpline number?
021-111-225-111 or 042-111-225-111 for retail banking. Card and ATM disputes have their own address, atmsettlementunit@bankalfalah.com.
What is the MCB helpline number?
111-000-622, published as a 24/7 line.
What is the Askari Bank helpline number?
051-111-000-787, a 24 hour contact centre. The 051 prefix is correct.
What is the Habib Metro helpline?
111-1-HABIB, which dials as 111-1-42242, is the 24/7 call centre. 021-111-14-14-14 is the head office line. Complaints go to complaints@habibmetro.com.
What is the Allied Bank helpline?
042-111-225-225, the 24/7 Allied Contact Center. The bank also publishes WhatsApp on 0300-1225225, the ABL Muawin chatbot and web forms. The number on the back of your card is the same reliable route.
How long does a bank have to answer a complaint?
SBP requires acknowledgement within 48 hours and disposal within 15 days, or 30 days where fraud is involved. That applies whether or not the bank publishes its own timeline.
Someone from my bank asked for the OTP. Was that real?
No. No bank helpline asks for a one time password, a PIN or a CVV, in any circumstance. Hang up and call the number printed on your card.
About the author
Senior Writer, Public Services and Technology
Shahid joined us in 2024 as an author. He is a senior contributor to Pakistan's leading technology websites. He writes detailed articles, mostly covering his expertise in the latest tech, mobiles, apps, gadgets, and step-by-step guides. His ideology is to help people understand the latest trends and explain complex methods through very easy-to-understand guides.
