How to Complain About a Sehat Card Plus Hospital in Khyber Pakhtunkhwa: Call 0800 89898

Short answer: If a hospital refuses treatment or asks you to pay for a covered service on your Sehat Card Plus in Khyber Pakhtunkhwa (KP), call the 24 hour helpline 0800 89898 or email info@sehatsahulat.com.pk. Give as much detail as you can. The programme's own page says detail helps it take the right action.

Sehat Card Plus KP is the provincial health insurance programme, also called Sehat Sahulat. It says it offers services free, with no out-of-pocket payment, up to Rs 1 million per family per year. It covers all KP families registered with NADRA that hold a CNIC.

We read the programme's website, sehatsahulat.com.pk, and its complaint page on 13 October 2026. This guide covers KP only. Punjab and other provinces run their own programmes with different rules. For eligibility checks, see how to check Sehat Card Plus eligibility by SMS.

Check that you are eligible before you complain

First make sure the card is active and your family is on the list. The programme says to send your CNIC number by SMS to 9780 to check eligibility. A reply that says you are eligible means the programme should cover you at an empanelled hospital.

An empanelled hospital is one that has an agreement with the programme. Not every hospital has one. The programme lists its empanelled hospitals in a directory on its website, and it says it works with both public and private hospitals. Check that the hospital you chose is on the list before you go.

If your case is outside the programme, the hospital may be right to refuse. For example, the treatment may not be covered, or the family's Rs 1 million limit for the year may be used. We could not find a public list of exclusions on the pages we read. Ask the hospital's staff to tell you the reason in plain words.

Four ways to register a complaint with Sehat Card Plus KP

The programme's complaint page lists four ways to complain: the helpline, an email, a complaint form and the citizens portal. It also has a mobile app with a complaint feature, and a Facebook page you can message.

The helpline is the quickest route when a patient is waiting at the hospital. Use email when you want a record. The page lists the form and portal but did not show a working link or steps, so we cannot tell you how they work.

Gather these details before you call or write

The programme asks for maximum detail. A complaint with names, dates and amounts is easier to act on than "the hospital refused".

1. Write the patient's name, CNIC number and the card holder's name.
2. Note the hospital's name, the city, the date and the time.
3. Write what happened, such as refusal of admission, a demand for money or medicine bought from outside.
4. Keep every bill, receipt and prescription for anything you paid, and take photos of them.
5. Note the name of the staff member you spoke to, if you know it.

If the patient needs urgent care, get treatment first and complain after. A refusal at one empanelled hospital may mean you can go to another one on the list. The hospital pages we have written, such as Khyber Teaching Hospital's OPD timings and Sehat Card rule, show how the card works at a large Peshawar hospital.

What to expect after you complain

The complaint page gives no response time and no deadline for filing. We cannot tell you how many days a reply takes. Ask for a complaint number on the call and write it down. Quote it if you write later.

If you paid for a service that the card should have covered, ask in your email whether the amount can be returned. The page we read does not describe a refund process, so we cannot promise one. Keep your bills in case you need to show them.

Do not post your CNIC number or the patient's health details in public comments. The programme's Facebook page has many public complaints. Use email or the helpline for personal details.

Common questions

What is the Sehat Card Plus KP helpline?

The number is 0800 89898. The programme says it is a 24 hour call centre. It is for KP's Sehat Card Plus only.

What is the email for Sehat Card Plus complaints?

The email on the programme's complaint page is info@sehatsahulat.com.pk. Include the patient's name, CNIC, hospital and date.

How much does Sehat Card Plus KP cover?

The programme says services are free up to Rs 1 million per family per year, with no out-of-pocket payment, at empanelled hospitals.

How do I check if I am eligible?

Send your CNIC number by SMS to 9780. The programme covers all KP families registered with NADRA that hold a CNIC.

Does this work for the Sehat Card in Punjab?

No. This guide is for Sehat Card Plus in Khyber Pakhtunkhwa. Punjab runs its own programme with a different helpline and rules.

How long will a complaint take to resolve?

The programme does not publish a response time on the page we read. Ask for a complaint number when you call.

How we verified this

What we checked, where we read it, and what we could not confirm.

Last checked on 13 October 2026, Pakistan time. We read the Sehat Card Plus KP home page for the Rs 1 million limit, the SMS number 9780, the helpline and the email, and its complaint page for the channels. We did not call the helpline or test the app, the form or the citizens portal. We could not find a published response time, a refund process or a list of exclusions. This is general information, not legal or medical advice.