How to File a Complaint With SECP in Pakistan: Portal, Email, Toll-Free and WhatsApp
File a complaint with SECP on the SDMS portal first, or by email, toll-free line 080088008, WhatsApp or post. We read SECP's contact pages on 22 October 2026.
Short answer: File your SECP complaint first on the SDMS portal at sdms.secp.gov.pk. If you cannot, email complaints@secp.gov.pk, call the toll-free line 080088008 between 9 am and 5 pm on weekdays, send a WhatsApp message to 0326 7779999, or write to SECP at 63 Jinnah Avenue, Blue Area, Islamabad.
Your broker will not return your money. A company you invested in has stopped answering. A filing on the company registry is stuck. These are the problems the Securities and Exchange Commission of Pakistan (SECP) exists to look at, and it has several ways in. Each channel is listed below.
The SDMS portal is SECP's first choice for complaints
SECP says its Service Desk Management System (SDMS) at sdms.secp.gov.pk should be your first choice for lodging a concern. An online complaint leaves a record you can point to later. Keep the reference you are given, and write down the date you filed.
SECP's advice is to use the SDMS first. Open it in a normal browser and follow the screens. If you prefer not to use the portal, the email, phone and WhatsApp channels in the next section are SECP's other routes. Whichever you pick, write down the date, the channel you used and any reference number you receive. SECP's complaint page says the Service Desk sends you a feedback form once the responsible officer reports the complaint as resolved.
Email, phone and WhatsApp are the other ways in
SECP's contact page lists an email for complaints, a toll-free number, a WhatsApp number, a fax and a postal address. The page suggests email for after-hours submissions and holidays. Phone calls are taken from 9 am to 5 pm, Monday to Friday, with a break from 1 pm to 2 pm.
| Channel | Detail from SECP's contact page |
|---|---|
| SDMS portal | sdms.secp.gov.pk, the first choice |
| Email, complaints | complaints@secp.gov.pk |
| Email, general questions | queries@secp.gov.pk |
| Toll-free phone | 080088008 or +92-51-111-117-327 |
| 0326 7779999 | |
| Fax | +92-51-9100471 |
| Post or visit | NIC Building, 63 Jinnah Avenue, Blue Area, Islamabad-44000 |
Phone calls are taken only from 9 am to 5 pm, Monday to Friday, so use the SDMS or the complaints email for a complaint you want time-stamped outside those hours. Pick one channel and keep a copy of everything. A message sent at night to the complaints email has a timestamp, which helps if you must show when you first raised the matter.
Company filing problems have their own helpline
If your problem is with the eZfile system, where companies submit forms, SECP lists a separate address, xs.secp.gov.pk, and a phone number, +92 (51) 9195307. It answers from 9 am to 5 pm, Monday to Friday. Examples are an annual return that will not upload, or a director change that has not been accepted.
The steps for those filings are in the guides to filing a company annual return with SECP and reporting a director change on Form 29. For a local matter, SECP's contact page also points to the Company Registration Office (CRO) in your city, each with its own phone and email.
What happens after you complain, and where to escalate
SECP's complaint page says that when the responsible officer reports a complaint as resolved, the Service Desk sends you a feedback form. If you are unhappy with the service, you can take your concern to the Service Desk In-Charge. Complaints about SECP staff themselves go to a Joint Director in its IEIRD department, at the Islamabad address above or on +92 51 9100462.
The page says the Service Desk audits complaints from time to time. It states no deadline for a reply, so do not assume a number from another body's rules.
Prepare your facts before you file
A clear complaint is faster to read. Say who you are complaining about, what happened, on which dates, how much money is involved and what you want. Attach proof such as account statements, receipts or emails. If the person is a broker, first check the licence and the compensation route.
- Write a short summary with names, dates and amounts.
- Gather your proof: statements, receipts, emails and screenshots.
- File on sdms.secp.gov.pk. If it fails, email complaints@secp.gov.pk.
- Note the date and any reference number you receive.
- Follow up by phone on the toll-free line during office hours.
For a broker problem, see how to check a stockbroker's PSX licence and how to claim compensation when a broker defaults. If you want to wind up a company you own, the route is in closing a company with SECP.
Common questions about complaining to SECP
What is the best way to complain to SECP?
SECP says the SDMS portal at sdms.secp.gov.pk should be your first choice.
What is SECP's complaint email?
complaints@secp.gov.pk. General questions go to queries@secp.gov.pk.
What is SECP's toll-free number?
080088008, or +92-51-111-117-327. Calls are taken from 9 am to 5 pm, Monday to Friday.
Does SECP have a WhatsApp number?
Yes, 0326 7779999, according to its contact page.
How long does SECP take to reply?
SECP's contact and complaint pages state no deadline for a reply.
Who do I contact for an eZfile problem?
Use xs.secp.gov.pk or call +92 (51) 9195307, Monday to Friday, 9 am to 5 pm.
How we verified this
What we checked and where we read it.
Last checked 22 October 2026. Every channel, number, address and time above comes from SECP's contact page, and the escalation and feedback form details come from its complaint page, both read on 22 October 2026. Check the numbers on SECP's site before you call.
About the author
Senior Writer, Public Services and Technology
Shahid joined us in 2024 as an author. He is a senior contributor to Pakistan's leading technology websites. He writes detailed articles, mostly covering his expertise in the latest tech, mobiles, apps, gadgets, and step-by-step guides. His ideology is to help people understand the latest trends and explain complex methods through very easy-to-understand guides.
