WASA Rawalpindi Complaint Number: 1334, Online Form, Email and Office Phone Numbers
WASA Rawalpindi complaint number is 1334. See the online form and its 26 complaint types, the office phones 051-5555489 and 051-5555493, email and escalation.
The WASA Rawalpindi complaint number is 1334. You can also complain online at wasarwp.gop.pk/complaint, call the head office on 051-5555489 or 051-5555493, or email complaint@wasarwp.gop.pk. Below are all the routes, the 26 complaint types on the online form, which route suits a burst pipe versus a wrong bill, and where to go if WASA does not fix it.
The Water and Sanitation Agency (WASA) Rawalpindi runs water supply and sewerage for the city. We read its website's contact settings, its complaint page and its form on 24 October 2026. The contact details were last updated on WASA Rawalpindi's own site on 14 September 2026.
Every WASA Rawalpindi complaint route
Call 1334 for an emergency such as a burst main or overflowing sewer. Use the online form or email for billing, meters and new connections. Call the head office numbers during office hours, 9 am to 4 pm, for anything that needs an officer.
| Route | Details | Best for |
|---|---|---|
| Emergency helpline | 1334 | No water, burst pipe, sewer overflow, open manhole |
| Head office phone | 051-5555489 and 051-5555493 | Follow-up and office matters, 9 am to 4 pm |
| Online form | wasarwp.gop.pk/complaint | Any complaint, with a written record |
| complaint@wasarwp.gop.pk | Billing disputes with attachments | |
| In person | WASA Rawalpindi, Liaquat Bagh, Murree Road | Meter disputes and connection files |
Lahore uses the same 1334 short code for its own WASA. If you are in Lahore, the area numbers are in WASA complaint numbers for Lahore.
File a WASA Rawalpindi complaint online in 6 steps
Open wasarwp.gop.pk/complaint, enter your name, phone number and full address, choose one of 6 categories and then the exact problem, describe it in at least 20 characters, and submit. The form says "Complaint submitted successfully" when it goes through.
- Open wasarwp.gop.pk and click "Lodge a Complaint", or go straight to wasarwp.gop.pk/complaint.
- Type your full name. The form needs at least 3 characters.
- Enter a phone number of at least 10 digits and your complete address. Email is optional.
- Pick a category first: Water Supply, Sewerage, New Connection, Billing, Emergency or General. Then pick the specific problem.
- Describe the complaint in at least 20 characters: street, house number, a nearby landmark, since when, and your consumer number for billing issues.
- Press Submit Complaint and take a screenshot of the confirmation.
If you see "Failed to submit complaint", try again later or call 1334. Keep your message short and specific. "No water in Street 4, Dhoke Hassu, since Friday morning" gets acted on faster than "water problem".
The online form has 26 complaint types in 6 categories
WASA Rawalpindi's form sorts 26 specific problems into 6 categories, from no water and low pressure to wrong meter readings and staff misconduct. Choosing the right one sends the complaint to the right section, so pick the closest match rather than "Other".
| Category | Complaint types under it |
|---|---|
| Water Supply | Low Pressure, No Water, Contaminated Water, Pipeline Leakage, Water Wastage, Meter Dispute |
| Sewerage | Sewerage Overflow, Blocked Drain, Sewerage Smell, Manhole Issue, Sewerage Line Damage |
| New Connection | Application Delay, Meter Not Installed, Wrong Billing, Disconnection Issue |
| Billing | Overcharging, Wrong Meter Reading, Payment Not Updated, Duplicate Bill |
| Emergency | Pipeline Burst, Pump Failure, Flooding, Other Emergency |
| General | Staff Misconduct, Office Services, Other |
The categories and names are exactly as they appear in WASA Rawalpindi's form. Note two oddities: "Meter Dispute" sits under Water Supply and "Wrong Billing" under New Connection. If your bill is simply too high, "Overcharging" under Billing is the closer match.
Bill and meter complaints need your consumer number
For a wrong bill, a payment not updated or a meter dispute, quote your WASA Rawalpindi consumer number. It starts with a letter followed by digits, up to 10 characters, and a missing first letter is the commonest reason a bill lookup fails.
Attach a photo of the bill and your payment receipt to the email. A payment that does not show is usually fixed faster with the bank's receipt number. You can check the latest bill first with the steps in how to check a WASA water bill online, which also covers the Rawalpindi number format.
For a new connection, the "Application Delay" type fits an application that has stalled. Keep the application or file number in the description.
When WASA Rawalpindi does not fix the complaint
Follow up on 051-5555489 or 051-5555493 with the date and your screenshot. If the problem stays unresolved, take it to the Ombudsman Punjab, which hears complaints against provincial agencies including WASAs, or to the Pakistan Citizen's Portal.
- Emergency not attended. Call 1334 again and ask for the complaint to be escalated to the duty officer.
- Billing not corrected. Email complaint@wasarwp.gop.pk with the bill, receipt and your first complaint date, and visit the Liaquat Bagh office.
- No action for weeks. File with the Ombudsman Punjab, free, and attach your WASA complaint records.
WASA Rawalpindi also posts updates on Facebook at facebook.com/wasarawalpindi and on X as @RawalpindiWasa. A public post can help in an area-wide outage, but it is not a substitute for a logged complaint.
Common questions
What is the WASA Rawalpindi helpline number?
It is 1334. WASA Rawalpindi's site lists it as the emergency number.
What is the WASA Rawalpindi office phone number?
051-5555489 and 051-5555493, during office hours of 9 am to 4 pm.
Can I complain to WASA Rawalpindi online?
Yes, at wasarwp.gop.pk/complaint. You need your name, a phone number and your full address. Email is optional.
What is the WASA Rawalpindi email for complaints?
complaint@wasarwp.gop.pk, as listed in the site's contact settings.
Where is the WASA Rawalpindi head office?
At Liaquat Bagh, Murree Road, Rawalpindi.
How we verified this
What we checked, where we read it, and what we could not confirm.
Last checked 24 October 2026. We read the WASA Rawalpindi complaint page and its form code, and the contact settings that power the WASA Rawalpindi website, on that date. The site loads its contact details from a content system, which showed them last updated on 14 September 2026. We did not submit a complaint or call the numbers.
About the author
Tax, Bills and Technology Writer
Ali Akhtar is a young and curious voice here at Pakistan Era. He is currently pursuing his A-Levels and has a growing interest in Pakistan’s changing industrial landscape and educational trends. Ali likes to write in a way that helps him explain and explore the world around him. His writing reflects the perspective of the new generation navigating the evolving trends of Pakistan where technology, youth innovation, and shifting opportunities are reshaping the country’s future.
