Changan Helpline and Complaint in Pakistan: UAN, WhatsApp, Email and the Online Form (Every Channel)

Changan's helpline in Pakistan is 021-111-116-265, the same number works on WhatsApp, and complaints can also go to customer.care@changan.com.pk or the online complaint form on changan.com.pk. Have your PBO, chassis or registration number and the car's mileage ready, because the complaint form will not submit without them.

Changan cars in Pakistan are sold and serviced by Master Changan Motors and its dealers. When a dealer will not fix a problem, the head office is the next step. We read Changan's complaint registration form, its contact and feedback forms, and the terms page on 1 November 2026.

Changan has four official contact channels in Pakistan

Changan lists one helpline number, 021-111-116-265, for calls and WhatsApp, one email address, customer.care@changan.com.pk, and two web forms: a complaint form and a feedback form. Every page on the site shows the same number.

The helpline is a Karachi UAN, so it costs a normal call from a mobile. The site gives no hours for it. Call on a working day if you can.

The Changan complaint form needs your PBO, chassis or registration number

The online complaint form asks for your name, mobile number, email, customer type, mileage in kilometres, the vehicle model, one of your PBO, chassis or registration number, your city, your preferred dealership and the issue in detail. Mileage and the vehicle number are mandatory.

The vehicle list on the form covers the Alsvin, Oshan X7, Karvaan MPV and M9 Sherpa. Deepal owners have their own link, complaints.php with a Deepal tag, from the deepal.com.pk menu.

1. Write down your PBO number, chassis number or registration number.
2. Note the current mileage from the odometer.
3. Open the complaint form on changan.com.pk.
4. Fill in every starred field and choose your city and dealership.
5. Describe the fault, the dates and what the dealer already did.
6. Enter the captcha code and submit, then email the same text to customer.care@changan.com.pk.

The form gives no reference number on its page, as far as we could see. Emailing the same complaint gives you a dated copy you can quote later.

The feedback form asks for your CNIC

Changan's feedback form is separate from the complaint form. It asks for a feedback category, your name, mobile, email, CNIC, city and country, and whether you own a Changan. Use it for suggestions, not for a fault that needs fixing.

For a fault, the complaint form is the better route. It captures the vehicle number and mileage, which are what the dealer and head office need to look up the car. Sending a fault through the feedback form only slows it down.

On 1 November 2026 the contact, feedback and booking forms showed a notice that the website was under maintenance, with the customer care email for urgent queries. If a form will not submit, email or WhatsApp instead.

Start with the dealer, then go to the head office

Changan service, warranty work and repairs happen at the dealer, so give the dealer the first chance in writing. If the dealer does not fix it, take the complaint to the head office with the dealer's name and the dates. Keep every job card.

The dealers' phone numbers are listed on Changan's dealer locator, which showed 28 dealerships in 18 cities when we read it. Call the dealer's own number from that list, not one from a social media page. A dealer complaint is stronger when it names the job card number, the service advisor and what was promised. Photos of the fault help too, and WhatsApp is the easiest way to send them.

The website is run by Master Motors Limited, whose registered office is at 54 Darulaman Co-operative Housing Society, Main Shahrah-e-Faisal, Karachi, according to Changan's terms page. That is the company to name in any formal letter.

If Changan does not resolve it, a consumer court is the next step

When the dealer and head office both fail, a provincial consumer court can hear a complaint about a defective product or poor service. Each province has its own law, notice period and time limit, so check yours before you file.

In Punjab, the steps are in filing a consumer complaint in Punjab, and Sindh's notice rule is in the Sindh consumer court complaint. Most of these routes start with a written notice to the company, so your email to customer care already helps.

Bring the PBO, sales invoice, job cards, your emails and the dates of each visit. A clear paper trail is what decides these cases.

Common questions

What is the Changan helpline number in Pakistan?

021-111-116-265. The same number is listed for WhatsApp.

What is Changan's customer care email?

customer.care@changan.com.pk, shown on every Changan form for urgent queries.

What do I need to file a Changan complaint?

Your PBO, chassis or registration number, the mileage, your city, your dealer and a description of the problem.

How do I complain about a Deepal?

Use the complaint link on deepal.com.pk, which opens Changan's form with a Deepal tag, or call 021-111-116-265.

Which company runs Changan in Pakistan?

Master Motors Limited, with its registered office on Shahrah-e-Faisal, Karachi.

How we verified this

What we checked, where we read it, and what we could not confirm.

Last checked 1 November 2026. We read the complaint form, contact and feedback forms, booking form and terms page on changan.com.pk, and the Deepal home page on deepal.com.pk, on 1 November 2026. The helpline, email, form fields and company details come from those pages. We did not call the helpline or submit a test complaint, so we could not confirm its hours, response time or whether a reference number is sent by email.