Check Which Mobile Operator Got the Most PTA Complaints in Pakistan: Jazz 64,846 in FY 2024-25
PTA took 169,860 complaints in FY 2024-25. See the counts for Jazz, Zong, Telenor and Ufone, what satisfaction scores say, and how to file yours today.
Short answer: PTA received 169,860 complaints in FY 2024-25 (July 2024 to June 2025), down 13% on the year before. Mobile services made up nearly 95%. Jazz had the most at 64,846, then Zong at 44,714, Telenor at 32,567 and Ufone at 20,732. File yours on 0800-55055 or in the PTA CMS app.
When a bill is wrong or the signal keeps dropping, most people ask the same thing: will anyone listen? PTA's yearly report gives a partial answer in numbers. It also shows which kinds of complaints it sees most.
We read the Consumer Safeguard section of PTA's Annual Report 2025 on 14 October 2026. It is the newest annual report on PTA's site, and it covers July 2024 to June 2025. So these are last year's figures, not this month's.
PTA handled 169,860 complaints in a year
The report says 169,860 complaints reached PTA in FY 2024-25. That is about 14,155 a month and 466 a day. PTA reports a 99% resolution rate, and complaints fell 13% on the year before.
Mobile phone services were the biggest source. The report says they were nearly 95% of all complaints. Its table gives 162,955 for cellular mobile, 5,137 for internet services, 1,463 for fixed line and 305 for wireless local loop.
Resolved does not always mean happy. PTA also measures satisfaction. For cellular mobile it rose from 63.52% in FY 2023-24 to 69.98% in FY 2024-25. For internet providers it was only 53.28%, which PTA flags as a weak spot.
Jazz led the mobile complaint count
Among mobile operators, the report says Jazz handled the most complaints, at 64,846, with a resolution rate of 99.99%. Zong had 44,714, Telenor 32,567 and Ufone 20,732. These are counts, not scores, and bigger networks get more complaints.
| Provider | Complaints, FY 2024-25 | What the report adds |
|---|---|---|
| Jazz | 64,846 | Resolution 99.99% |
| Zong | 44,714 | Satisfaction 73.81%, the strongest |
| Telenor | 32,567 | Count only in our reading |
| Ufone | 20,732 | Count only in our reading |
| CyberNet (ISP) | 4,592 | Satisfaction 40% |
Do not read this as a quality league. Jazz has the most subscribers, so it would expect the most complaints. For current sizes, see the PTA subscriber figures for August 2026. For which network performs best where you live, use the PTA drive test results explained in how to choose a mobile network.
Five ways to reach PTA
The report says PTA's complaint system, called CMS, is open through a web portal, Android and iOS apps, a toll-free helpline (0800-55055) and post. There is also an Urdu version of the portal and app. File with your operator first, then escalate.
- Call your operator's helpline and note the complaint number.
- Wait for the reply time the operator gives you.
- If nothing changes, file with PTA in the CMS app, on the portal or on 0800-55055.
- Track the case in the app, which now keeps a log of your complaints.
PTA says it added a phone number check and a one-time password to the complaint form in 2025, after finding false complaints against people who had nothing to do with the matter. We explained what that upgrade means in the PTA complaint app upgrade with OTP login.
Not every issue fits. See what PTA accepts and rejects before you file, so your case is not turned away.
The helpline and the citizen portal also take cases
PTA's Consumer Support Center handled 512,163 calls from July 2024 to June 2025, about 42,680 a month. It runs daily from 9 AM to 9 PM on 0800-55055. PTA also resolved 8,541 cases from the Pakistan Citizen Portal in the same year.
The report says 85% of Pakistan Citizen Portal complainants gave positive feedback. We could not test the helpline's waiting time ourselves. The separate PTA survey covered in how fast operator call centres answer measures that part.
What the numbers cannot tell you
The report counts complaints that reached PTA, not every problem people faced. Many never file. A "resolved" case also means PTA closed it, which is not always the outcome you wanted. Use the figures as a guide, not a promise.
Lost phones are a separate track. PTA says its lost-and-stolen system handled 25,779 blocking and unblocking requests in the year, and that blocking happens within 24 hours of verification. See how to block a lost phone with the CMS app.
Common questions
How many complaints did PTA get in FY 2024-25?
The report says 169,860, which is 14,155 a month. That is 13% fewer than the year before.
Which operator got the most complaints?
Jazz, with 64,846 according to the report. It is also the biggest operator, so the count alone is not a quality score.
Which operator had the best satisfaction?
The report names Zong at 73.81% as the strongest. It also gives CyberNet, an internet provider, 40% as one of the lowest.
What is PTA's helpline number?
It is 0800-55055. The Consumer Support Center runs daily from 9 AM to 9 PM, the report says.
Should I complain to my operator or PTA first?
Complain to your operator first. If it does not fix the issue, take it to PTA in the CMS app, on the portal or on the helpline.
How we verified this
What we checked, where we read it, and what we could not confirm.
Last checked on 14 October 2026, Pakistan time. We read the Consumer Safeguard section of PTA's Annual Report 2025 from the PTA annual reports page. The report covers FY 2024-25 only. We did not see satisfaction scores for Telenor and Ufone in a form we could quote with confidence, so we left them out. We did not file a test complaint.
About the author
Tax, Bills and Technology Writer
Ali Akhtar is a young and curious voice here at Pakistan Era. He is currently pursuing his A-Levels and has a growing interest in Pakistan’s changing industrial landscape and educational trends. Ali likes to write in a way that helps him explain and explore the world around him. His writing reflects the perspective of the new generation navigating the evolving trends of Pakistan where technology, youth innovation, and shifting opportunities are reshaping the country’s future.
