Easypaisa Helpline Number and Complaint: 3737, WhatsApp, Email and the SBP Route

The Easypaisa helpline is 3737 from a Telenor number and 042-111-003-737 from any other network, open 24/7. You can also complain on WhatsApp at 0341-1103737 or by email to complaints@easypaisa.com.pk. Easypaisa says it sends a complaint number by SMS within 48 hours and aims to resolve it within 7 working days. Below is every official channel, the numbers Easypaisa really calls from, and where to go if the bank does not fix it.

We read the Easypaisa contact page, its FAQ page and its complaint guidelines on 24 October 2026. Easypaisa is now run by easypaisa digital bank, and its FAQ describes the mobile account as a microfinance bank account. That detail decides where you escalate.

Easypaisa takes complaints on five official channels

Call 3737 from Telenor or 042-111-003-737 from Jazz, Zong, Ufone or a landline. Message 0341-1103737 on WhatsApp, email complaints@easypaisa.com.pk, or use the complaint form on the contact page. Retailers and merchants have their own separate numbers and should not use the customer line.

The helpline UAN works with three city codes: 021, 042 and 051. All three reach the same service, so use the one for your city or simply 042, which the FAQ gives.

Easypaisa sends a complaint number within 48 hours

Easypaisa's complaint guidelines say your complaint is registered and you get a complaint number with a resolution timeline by SMS within 48 hours. It aims to resolve the complaint within 7 working days. No SMS means you should chase it.

If no acknowledgement arrives, the guidelines tell you to email complaints@easypaisa.com.pk or call 042-111-003-737. The contact page form adds one more line: if you get no response within 2 working days of a form query, write again or call the 24/7 helpline.

1. Note your name, CNIC number, registered mobile number and the complaint details.
2. Add the transaction ID (Trx ID) from the receipt, the amount and the time.
3. Call 3737 or 042-111-003-737, or write on WhatsApp or email.
4. Wait for the SMS with your complaint number, within 48 hours.
5. Follow up if it is not resolved within 7 working days.
6. Escalate to the State Bank with your complaint number.

Easypaisa lists eleven numbers it really calls from

Easypaisa's contact page says only these numbers make official outbound calls: 0347, 051-8166001, 042-3333-0347, 0344-3737-111, 042-38390414, 0348-111-7373, 051-8437373, 051-8857373, 051-7080251, 0343-3737111 and 0340-0033737. Treat any other caller who claims to be Easypaisa as a likely scammer, and do not share any code with them.

Even a call from one of those numbers should never ask for your PIN or an OTP. Hang up if it does. Easypaisa's FAQ says the 5-digit PIN must not be shared with anyone under any circumstances.

Scammers love a fake "Easypaisa helpline" because people who just lost money are desperate. Dial the number yourself from this list rather than calling back a number that messaged you. If money already left after such a call, follow the steps for an unauthorised Easypaisa transfer at once.

Pick the channel by the problem you have

Phone is best for anything urgent, like a lost phone or a wrong transfer that just went out. Email and WhatsApp suit problems that need a written record. Some tasks, like changing the CNIC on an account, can only be done through the helpline.

A CNIC transfer is the one case you may be able to undo yourself. The FAQ says you can reverse a CNIC transaction within the app. For any other transfer, the steps for money sent to the wrong Easypaisa number explain what the helpline can and cannot do. Locked out after wrong PINs? The fix for a blocked Easypaisa account usually needs no call at all.

Escalate to the State Bank, not the Banking Mohtasib

If Easypaisa does not resolve your complaint, file it on the State Bank's Sunwai portal or call its consumer protection line on 021-111-727-273. The State Bank says microfinance customers fall outside the Banking Mohtasib, and Easypaisa describes its account as a microfinance bank account.

Easypaisa's guidelines list both the State Bank's Banking Conduct and Consumer Protection Department, at cpd.helpdesk@sbp.org.pk, and the Banking Mohtasib. The State Bank's consumer protection page says microfinance consumers do not fall within the Mohtasib's jurisdiction and can approach the State Bank directly. So start on SBP Sunwai.

The SBP Sunwai complaint portal asks for your bank's complaint number, so keep that SMS. Courts are another route for a money dispute: in one case a Peshawar consumer court ordered an Easypaisa refund.

Common questions

What is the Easypaisa helpline number?

Dial 3737 from a Telenor number. From Jazz, Zong, Ufone or a landline, dial 042-111-003-737. Both run 24/7.

What is the Easypaisa WhatsApp number?

Easypaisa's FAQ links to WhatsApp number 0341-1103737 for queries.

What is the Easypaisa complaint email?

Use complaints@easypaisa.com.pk, which the contact page and complaint guidelines both give. General queries go to info@easypaisa.com.pk.

How long does Easypaisa take to resolve a complaint?

Easypaisa says it sends a complaint number within 48 hours and tries to resolve the complaint within 7 working days.

Can I call Easypaisa from a Jazz or Zong number?

Yes. Dial 042-111-003-737, or the same UAN with 021 or 051. The short code 3737 works only from Telenor.

Where do I complain if Easypaisa ignores me?

File on SBP Sunwai, or call the State Bank on 021-111-727-273 with your Easypaisa complaint number.

How we verified this

What we checked, where we read it, and what we could not confirm.

Last checked 24 October 2026. We read the Easypaisa contact page, FAQ page and complaint guidelines PDF at easypaisa.com.pk on 24 October 2026, and the State Bank of Pakistan's consumer protection page the same day. Easypaisa's FAQ still gives older complaint addresses ending in telenorbank.pk, and two different Karachi head office addresses appear across its pages; we use the complaint email on the current contact page and guidelines. We did not file a complaint or test response times.