Islamabad Police to Hold Regular Open Courts for Citizens' Complaints

Islamabad Police officers have been told to hold open courts regularly, so citizens can bring complaints to them face to face. DIG Islamabad Ali Waseem gave the order on Tuesday 29 September 2026, at a meeting on crime prevention and police performance, according to Radio Pakistan.

An open court, or khuli kachehri, is a public hearing where a senior officer sits with citizens, hears their complaints in person and orders the officers concerned to act. You do not need an appointment or anyone's recommendation.

No fixed schedule for these open courts has been published yet. So below we set out where they have been held this week, and the phone and online routes that work every day while you wait for one near you.

The DIG ordered regular open courts on 29 September

DIG Ali Waseem told all officers to hold open courts regularly to settle citizens' complaints on time. He gave the order while reviewing crime and police performance in Islamabad, and the meeting also issued show cause notices to some officers.

According to Radio Pakistan, the DIG reviewed the performance of all officers at the meeting. Show cause notices were issued to SHOs, the officers in charge of police stations, and to investigation officers with poor performance records. All SHOs were given 15 days to improve.

A show cause notice is a formal letter asking an officer to explain a failing before any disciplinary step. It is not a finding of guilt.

The same meeting ordered targeted operations against active criminal gangs, and the arrest of proclaimed offenders and people with criminal records. SSP Operations Qazi Ali Raza, the SSP Investigation, the zonal SPs, SDPOs and SHOs attended.

Open courts have already been held in Koral, Kirpa, Lohi Bher and Humak

The order follows open courts the DIG held himself over the weekend. Islamabad Police says he heard citizens in four rural areas on 27 September and at his own office on 26 September 2026.

On 27 September, according to an Islamabad Police press release, the DIG held open courts in Koral, Kirpa, Lohi Bher and Humak. The release says this was on the special directions of the Federal Interior Minister and the IGP Islamabad.

A large number of citizens attended, the release says. Several raised concerns about how their cases were being investigated. The DIG asked the investigation officers and SHOs concerned to explain, and told them to deal with the complaints according to law.

A day earlier, on 26 September, he held an open court at his office after visiting Shahzad Town Police Station. That release records him saying citizens can approach police officers directly, without any recommendation or influence.

How to prepare for an open court

Bring a short written application, your CNIC and copies of any papers, such as an FIR number or earlier complaint number. A one page summary lets the officer act on the spot, which is the whole point of an open court.

Open courts move fast. The officer hears many people and gives short directions. So your application should say plainly what happened, when, which police station is involved and what you want done.

1. Write one page: your name, CNIC, phone number and address.
2. Name the police station and, if you have them, the FIR number and date.
3. Explain the problem in a few lines, with dates.
4. Say what you want: an FIR registered, an investigation moved forward, property returned.
5. Keep a copy, and note the name of the officer told to act on it.

To find out when one is coming to your area, ask at your local police station or follow Islamabad Police's official social media accounts, where its news releases are shared. We found no open court calendar on the Islamabad Police website on 29 September 2026.

Other ways to complain to Islamabad Police every day

You do not have to wait for an open court. Islamabad Police lists four helplines on its website: 15 for emergencies, 1715 for the IGP Complaint Cell, 1815 for the Online Women Police Station and 1915 for traffic.

The DIG himself pointed people to 1715 in the 26 September release. That line goes to the Inspector General's complaint cell, not back to the same police station, which makes it the better choice when a station will not listen.

For a written record, the online form on the Islamabad Police website gives you a complaint ID to track. The full steps are in how to complain to Islamabad Police online. The federal government's Pakistan Citizen's Portal is another route, and if a complaint there is closed without action, you can reopen a closed complaint.

The police headquarters general inquiry number on the Islamabad Police contact page is 051-9259370.

Police Station on Wheels also takes services to citizens

Islamabad Police also runs a Police Station on Wheels, a mobile van offering police station services and driving licence work in one place. The force says it has served more than 15,000 citizens since it started.

The DIG visited it on 28 September 2026, according to an Islamabad Police release. He was told that the van and Islamabad Traffic Police facilitation vans work at different locations in the evening and at night, for people who cannot come during office hours.

So an open court is one channel among several. For an urgent crime, call 15. For a stalled case or a bad experience at a station, 1715 or an open court puts it in front of a senior officer.

Common questions

What is an open court in Islamabad Police?

It is a public hearing where a senior officer hears citizens' complaints in person and orders officers to act. No appointment or recommendation is needed.

When is the next Islamabad Police open court?

No schedule had been published on 29 September 2026. Ask at your local police station or watch Islamabad Police's official accounts.

Where were the recent open courts held?

At the DIG's office on 26 September, and in Koral, Kirpa, Lohi Bher and Humak on 27 September 2026.

What is the Islamabad Police complaint number?

1715 is the IGP Complaint Cell. For an emergency, call 15.

Can I complain about a police station that will not register my case?

Yes. Call 1715, file the online complaint form, or raise it at an open court with the details written down.

How we verified this

What we checked, where we read it, and what we could not confirm.

Last checked on 29 September 2026. The order to hold regular open courts, the show cause notices, the 15 day deadline for SHOs and the list of officers at the meeting are from Radio Pakistan's report of 29 September 2026. The open courts of 26 and 27 September, the DIG's remarks about 1715 and about approaching officers without recommendation, and the Police Station on Wheels figures are from Islamabad Police press releases 1353, 1356 and 1360 on islamabadpolice.gov.pk. The helplines and the headquarters number are from the Islamabad Police website's home and contact pages. Corrections are made openly: if an open court schedule is published, tell us and we will add it.