NCCIA Complaint Form Online and Proforma Download (English, Urdu): Fields, Documents and Overseas Route
Fill the NCCIA complaint form online or download the English or Urdu proforma. Every field explained, the documents to attach, and the visit NCCIA requires.
The NCCIA complaint form is online at complaint.nccia.gov.pk, and a printable two page proforma in English or Urdu is on NCCIA's Download page for anyone who wants to hand in a complaint at a cybercrime office. Both ask for your name, CNIC, mobile number and the details of the crime. The proforma also asks for the amount lost and the sender and receiver accounts in a fraud case.
Fill either one carefully, because whatever you write becomes the starting point of the inquiry. We read both on NCCIA's site on 24 October 2026, field by field. Below is what each asks, the documents to attach, and the one step that neither form can skip: an in-person visit.
Already filed and waiting? Our guide to checking an NCCIA complaint's status covers the follow-up.
The online form has seven required fields and one crime category
The web form asks for your full name, CNIC, gender, mobile number and city, plus a crime category and crime details, all marked mandatory. Email, occupation and postal address are optional. You finish with a captcha and a tick confirming the information is correct.
The only crime category on the form is "Cybercrime (Hacking, Electronic Frauds, Cyber Stalking, Online Defamation, Hate Speech and Other)". So the crime details box does all the work. Gender offers male, female and transgender. Occupation includes "Overseas Pakistani" as an option, alongside student, housewife, banker, journalist and about 20 others.
| Field | Required | What to enter |
|---|---|---|
| Full Name, CNIC, Gender | Yes | Exactly as on your CNIC |
| Mobile Number | Yes | A number you will answer; investigators call it |
| Email, Occupation, Postal Address | No | Worth filling, so NCCIA can write to you |
| City | Yes | Where you live; it decides which office takes the case |
| Crime Category | Yes | The single cybercrime option |
| Crime Details | Yes | Dates, platform, numbers, links, amounts |
The city list is long. It covers Punjab, Sindh, KP, Balochistan, Islamabad, Gilgit-Baltistan and Azad Kashmir down to tehsil level, so choose your own town rather than the nearest big city.
The paper proforma asks for more, especially in fraud cases
NCCIA's downloadable proforma has eight sections. It lists ten types of complaint to tick, asks whether the accused is known, which social media apps were involved, and for financial fraud the amount lost in rupees plus the sender and receiver accounts.
The ten types on the English proforma are harassment, defamation, sharing of personal or objectionable material, child pornography, financial fraud, data theft, spamming or spoofing, hate speech, fake news and others. Under financial fraud it asks for beneficiary account details and names JazzCash, Easypaisa and UPaisa as examples. The social media list has WhatsApp, Facebook, Instagram, Telegram, LinkedIn and space for others, with the mobile number or link for each.
NCCIA says to download the form in English or Urdu, fill it accurately, and submit it at your nearest NCCIA office with all supporting evidence. The proforma ends with your signature and thumb impression, and a note to attach printouts of screenshots and add extra pages if needed.
Even if you file online, fill the proforma too. It is a checklist of what investigators will ask for when you visit.
Write the crime details so an investigator can act on them
Give the date and time, the platform, the scammer's number, profile link or account, what was said or taken, and any money moved with transaction IDs. Facts in order beat a long story. Keep copies of everything you describe.
Here is the order we suggest, built from the proforma's own sections:
- What happened, in one or two sentences.
- When it started and when it last happened, with dates.
- The accused: name, number, profile link or account, or "unknown".
- For fraud: amount in rupees, your account, the receiving JazzCash, Easypaisa, UPaisa or bank account, and the transaction ID.
- What you have as evidence: screenshots, chat exports, call logs, receipts.
Do not delete chats or block the scammer before you save the evidence. Screenshots should show the number or profile name and the date. If an account was hacked, note when you lost access and what the attacker did. Steps to recover a hacked WhatsApp can run alongside the complaint.
Every complaint needs a CNIC copy, evidence and a visit
NCCIA's FAQ lists three documents: a written application to the centre in-charge with your name, address, city and contact, a CNIC copy, and a copy of the evidence. It says S.R.O. 05/2020 requires an in-person visit to verify.
That in-person rule applies even when you filed online. The online form gets your complaint recorded. The visit is what lets NCCIA verify it and open an inquiry. Centres are in 16 cities, and the full list of NCCIA offices has the phone and WhatsApp numbers to call before you go.
| Route | Form | In-person visit |
|---|---|---|
| Online at complaint.nccia.gov.pk | Web form | Yes, to verify |
| Walk-in at a centre | Proforma plus written application | This is the visit |
| Email helpdesk@nccia.gov.pk | Your own email, proforma attached | Yes, to verify |
| Pakistan Citizen's Portal | Portal complaint | Expect to be called in |
| From abroad | Through a focal person in Pakistan | The focal person visits |
Overseas Pakistanis file through a relative or the embassy
If you live abroad, NCCIA asks you to nominate a relative in Pakistan as a focal person who pursues the case at any centre, giving their name, city, phone, address and CNIC. With nobody in Pakistan, you complain through Interpol or the Pakistan embassy.
Choose "Overseas Pakistani" as your occupation on the online form, and put the focal person's details in the crime details box. Give your relative copies of all evidence and a signed proforma, so the visit is not wasted.
A safety note for everyone. NCCIA will contact you on the number you gave, but it does not ask for your OTP, PIN, card number or a fee to process a complaint. A caller who does is a scammer, often using the case you reported as bait. Our page on loan app harassment shows how these follow-up scams work.
Common questions
Where is the NCCIA complaint form?
Online at complaint.nccia.gov.pk. The printable proforma in English and Urdu is on the Download page of nccia.gov.pk.
Is there an NCCIA complaint form in Urdu?
Yes. NCCIA's Download page offers the complaint proforma in both Urdu and English as PDF files.
What documents do I attach to an NCCIA complaint?
A written application to the centre in-charge, a CNIC copy, and copies of your evidence, according to NCCIA's FAQ. The proforma asks for printouts of screenshots.
Do I have to visit NCCIA after filing online?
Yes. NCCIA's FAQ says that under S.R.O. 05/2020 a complainant must visit a Cybercrime Reporting Centre in person for verification.
Is there a fee to file a cybercrime complaint?
Neither the online form nor the proforma mentions any fee, and NCCIA's FAQ lists none. Treat anyone asking for money to register a complaint as a scammer.
Can I complain about a fake account or blackmail with pictures?
Yes. The proforma lists harassment, defamation and sharing of personal or objectionable material. Before you go, read what NCCIA can access on your phone.
How we verified this
What we checked, where we read it, and what we could not confirm.
We read the NCCIA online complaint form, the English and Urdu proformas from NCCIA's Download page, and NCCIA's FAQs in a browser on 24 October 2026. Field names, complaint types and document lists come from those pages and files. We did not submit a complaint, and we read the Urdu proforma only to confirm it exists, so the field list above is from the English version.
About the author
Tax, Bills and Technology Writer
Ali Akhtar is a young and curious voice here at Pakistan Era. He is currently pursuing his A-Levels and has a growing interest in Pakistan’s changing industrial landscape and educational trends. Ali likes to write in a way that helps him explain and explore the world around him. His writing reflects the perspective of the new generation navigating the evolving trends of Pakistan where technology, youth innovation, and shifting opportunities are reshaping the country’s future.
