NCCIA Office Contact Numbers: 1799, WhatsApp and Address for All 16 Cybercrime Centres (2026 List)

The NCCIA helpline is 1799, open 24 hours. For a case in your city, NCCIA lists 16 Cybercrime Reporting Centres, each with a landline, a WhatsApp number starting 0326-83993 and an email address. The full list, read on NCCIA's own offices page on 24 October 2026, is below.

Most people looking for these numbers have just lost money or had an account taken over, and the first numbers they find online are years old. The cybercrime wing moved out of the FIA to the National Cyber Crime Investigation Agency, so many numbers still shared on social media point to the old setup.

Every number on this page comes from nccia.gov.pk. We have grouped the centres by province, added what to say when you call, and flagged the one rule that catches most complainants: you will be asked to visit in person.

1799 is the NCCIA helpline for the whole country

Dial 1799 from any network for NCCIA's 24/7 helpline. It is printed at the top of every NCCIA web page. Use it for urgent reports and general guidance, then deal with the centre in your city for the actual case.

The headquarters, run by the Director General, sits on the 2nd floor of the National Police Foundation Building in Sector G-10/4, Islamabad. NCCIA's contact block lists +92 51 9106692 and helpdesk@nccia.gov.pk. Its offices page adds three more headquarters lines: 051-9106690, 051-9106691 and 051-8777685.

Punjab has six NCCIA centres, Lahore is the busiest

NCCIA lists centres in Lahore, Rawalpindi, Gujranwala, Faisalabad, Multan and Sahiwal. Lahore also houses the Director (Central) and the complaint centre, and NCCIA's 2026 figures say Lahore produces 21 per cent of all reported cybercrime.

Addresses, as NCCIA prints them: Lahore police station, Street No. 15, Wafaqi Colony, Canal Road, with the Director (Central) and complaint centre at House No. 2-A, Tech Society, West Bank Canal Road. Rawalpindi is at House No 162/2, Punj Sarrki, near the Shell petrol pump, Adamjee Road, Saddar. Gujranwala is Ghaus Plaza, City Housing Society, Lahore Road. Faisalabad is Zia Town, Street No 2, East Canal Road, near Kashmir Pul. Multan is House No. 06, Street 3, Shalimar Town, Bosan Town. Sahiwal is at the RPO office, Harappa Road, Officers Colony.

Sindh has three centres: Karachi, Hyderabad and Sukkur

Karachi's centre shares a building with the Director (South) near Darul Sehat Hospital, Gulistan-e-Johar. Hyderabad and Sukkur cover interior Sindh. Each lists two landlines, its own WhatsApp number and an email address on NCCIA's offices page, read on 24 October 2026.

The emails follow one pattern: incharge.ccrc.khi, incharge.ccrc.hyd and incharge.ccrc.skr, each at nccia.gov.pk.

KP, Balochistan, Islamabad and Gilgit-Baltistan have seven more

Khyber Pakhtunkhwa has three centres, in Peshawar, Abbottabad and Dera Ismail Khan. Balochistan has two, in Quetta and Gwadar. Islamabad and Gilgit have one each. Azad Kashmir has no centre on NCCIA's list, so AJK residents use the nearest one.

If you live in Azad Kashmir, the complaint form still lists Mirpur, Muzaffarabad, Kotli and other AJK towns, so you can file online. For the in-person visit, Islamabad and Rawalpindi are the nearest centres on the list.

Call with your CNIC, the date and the evidence ready

A call goes faster when you give your name, CNIC, the date you reported and the platform involved in the first minute. NCCIA's FAQ also says you must visit a centre in person to verify a complaint, so plan for that visit.

Here is what we suggest, based on what NCCIA asks for:

1. Save evidence first: screenshots, chat exports, the scammer's number, links, and any transaction ID.
2. Call 1799, or the centre for your city from the tables above, and describe the crime briefly.
3. Write a short application to the in-charge of the centre with your name, address, city and phone number.
4. Visit the centre with that application, a CNIC copy and copies of your evidence. NCCIA's FAQ cites S.R.O. 05/2020 for the in-person rule.
5. Ask for the name of the inquiry officer and use the WhatsApp number to follow up.

Our step-by-step on how to check an NCCIA complaint's status covers what to do when a case goes quiet, including the Director General's open hearings.

One safety rule. NCCIA's numbers are for you to call. If someone calls you from an unknown number saying they are from the cybercrime agency and asks for an OTP, card number or a payment to "close your case", hang up. That is a scam, and it is common enough that we explained how to spot a fake NCCIA call in detail.

Common questions

What is the NCCIA helpline number?

1799, available 24 hours a day, according to NCCIA's website. The headquarters landlines are 051-9106690, 051-9106691 and 051-8777685.

Does NCCIA reply on WhatsApp?

Every centre on NCCIA's offices page lists a "Cell/Whatsapp" number, all starting 0326-83993. We did not test response times, so call the landline as well if a case is urgent.

Where is the NCCIA office in Lahore?

NCCIA lists two Lahore addresses: its police station at Street No. 15, Wafaqi Colony, Canal Road, and the Director (Central) and complaint centre at House No. 2-A, Tech Society, West Bank Canal Road.

Is there an NCCIA office in Azad Kashmir?

Not on NCCIA's offices page as of 24 October 2026. AJK residents can file online and visit the Islamabad or Rawalpindi centre.

Can I email a complaint to NCCIA?

Yes. NCCIA's FAQ lists helpdesk@nccia.gov.pk as one of four ways to report, alongside the online form, the Citizen's Portal and a visit to a centre.

Is NCCIA the same as the FIA cybercrime wing?

NCCIA now handles cybercrime. Its FAQ cites Section 29(1) of the Pakistan Electronic Crimes Act, as amended in 2025, as making it the agency for inquiries and investigations. Older guides on reporting cybercrime explain the move.

How we verified this

What we checked, where we read it, and what we could not confirm.

We read the NCCIA offices page, the NCCIA home page and the NCCIA FAQs in a browser on 24 October 2026. Every phone number, WhatsApp number, email and address above is copied from the offices page, keeping NCCIA's own wording of addresses. We did not call the numbers, so we cannot vouch for which ones answer at a given hour.