Net Metering Complaint to NEPRA: Online Form When LESCO, IESCO, MEPCO or K-Electric Delays Your Solar Meter (Up to 25 kW)
File a net metering complaint with NEPRA online when your company delays a solar meter up to 25 kW. See every field, the time limits and the six steps to file.
If your power company is sitting on a net metering application for a solar system of up to 25 kW, you can complain straight to NEPRA on its online "Register Net Metering Complaint" form. NEPRA says the form is for net metering consumers and installers facing "non/delay in installation" of the connection. It asks for your 14 digit bill reference number, the solar capacity, the date you applied and the installer's name.
Net metering lets a home or shop with rooftop solar send spare power to the grid and get credit for it. Since February 2026 the rules sit in NEPRA's Prosumer Regulations, which set a time limit for each stage of the application. We opened NEPRA's net metering complaint form on 31 October 2026 and read every field. We did not submit one.
NEPRA has a separate complaint form for net metering delays
NEPRA's Complaint Management System has three doors: Register Complaint, Register Net Metering Complaint and Track Complaint. The net metering form is only for connections of up to 25 kW where the company has not installed the meter or is delaying it.
Both the consumer and the solar installer can file. The name box accepts a person's name or a company name, and the ID box takes a CNIC or, for a company, its CUIN registration number. That helps installers who chase applications for many clients at once.
| Field on the form | What to enter |
|---|---|
| Name of consumer or company | As on the bill or company papers (required) |
| CNIC, or CUIN for a company | Required |
| Reference or consumer number | Exactly 14 digits from your bill (required) |
| Sanctioned load (kW) | From your bill (required) |
| City and distribution company | Pick from the lists (required) |
| Division and sub division | Your company's office names |
| Contractor or installer name | The solar firm that filed for you |
| Landline and mobile | Numbers only |
| Net metering capacity (kW) | Solar system size (required) |
| Application date | When you applied to the company (required) |
| Tariff category | Domestic, Commercial, Industrial or Others (required) |
| Documents | One PDF file |
| Main points of the complaint | What is pending and since when (required) |
| Nearest NEPRA office | One of 11, including Gwadar (required) |
It covers every company, from LESCO to K-Electric
The company list on the form has 14 entries: BTPL, FESCO, GEPCO, HAZECO, HESCO, IESCO, K-Electric, LESCO, MEPCO, NTDC, PESCO, QESCO, SEPCO and TESCO. So the same form works in Karachi, Lahore, Peshawar and Quetta.
The office list has 11 choices: the head office in Islamabad and regional offices in Karachi, Lahore, Peshawar, Quetta, Hyderabad, Sukkur, Multan, Faisalabad, Gujranwala and Gwadar. Gwadar appears on this form but not on NEPRA's general complaint form, which lists 10.
K-Electric calls its scheme net billing and runs its own application and case tracking. How that works is set out in applying for K-Electric net billing. The NEPRA form is the step after that, if the company stalls.
Check the deadlines before you call it a delay
A delay is easiest to prove against the time limits in NEPRA's Prosumer Regulations 2026. As we read them in September, the company must acknowledge in 5 working days, review in 15, sign in 7, give an estimate in 7, and install within 15 working days of your payment.
| Stage under the Prosumer Regulations | Time limit |
|---|---|
| Acknowledge a complete application | 5 working days |
| Initial review | 15 working days |
| Sign the agreement | 7 working days |
| Give the connection charge estimate | 7 working days |
| You pay the estimate | 7 working days |
| Install and commission the meter | 15 working days after payment |
Added together, that is about 56 working days from a complete file to a working meter, by our count. The full rules, including the documents list and the 80 per cent transformer limit, are in net metering rules 2026. Systems up to 25 kW need no NEPRA licence or fee, as covered in solar up to 25 kW needs no NEPRA approval.
One limit can stop an application lawfully. The regulations say a company shall not take a new application where solar already connected to a transformer has reached 80 per cent of its capacity. If that is the company's reason, ask for it in writing.
File the complaint in six steps
Gather your bill, the application receipt and any company letters into one PDF, then fill the form. Write dates in the main points box, because a delay complaint is about time. Keep the tracking number NEPRA gives you.
- Collect your latest bill, the net metering application receipt and the installer's details.
- Write down the date you applied and the stage where it stopped.
- Open nepra.org.pk, go to the Complaint Management System and choose Register Net Metering Complaint.
- Fill every required field, including the 14 digit reference number and the system size.
- Attach one PDF, tick the affidavit and enter the captcha.
- Save the tracking number and check progress on NEPRA's Track Complaint page.
The affidavit on NEPRA's complaint forms says you have already raised the matter with the company's senior officers. So write to your sub division or the company's net metering cell first and keep a copy.
What else can go wrong with a net meter
A delay is not the only net metering problem. Meters stop recording exported units, and bills sometimes show the wrong credit. Those are billing complaints rather than installation delays.
When a net meter fails, the way exported units are credited is explained in a solar net meter that stopped working. For any other wrong bill, NEPRA's general complaint form applies, after a complaint to the company.
Be careful with agents who promise a faster meter for a fee. NEPRA's form is free, and nothing on it asks for a payment.
Common questions
Where do I complain about a net metering delay?
On NEPRA's online Register Net Metering Complaint form, part of its Complaint Management System on nepra.org.pk.
Which systems does the NEPRA form cover?
Net metering connections with load up to 25 kW, for delay or non-installation, according to the form's own description.
Can my solar installer file the complaint?
Yes. The form is for consumers and distributed generation installers, and takes a company name with its CUIN number.
Does it work for K-Electric?
Yes. K-Electric is in the form's list of companies.
How long should a net meter take?
About 56 working days at most from a complete application, by our count of the Prosumer Regulations' time limits.
Is there a fee to complain?
No fee is shown on the form. It asks only for details, one PDF and an affidavit.
How we verified this
What we checked, where we read it, and what we could not confirm.
We read NEPRA's Register Net Metering Complaint form on 31 October 2026, including its description, field labels, required marks, input patterns, company list, office list and affidavit. The time limits come from NEPRA's Prosumer Regulations 2026, S.R.O. 251(I)/2026, which we read in September 2026; we did not re-read the scanned SRO today. The 56 working day total is our arithmetic. We did not file a complaint, so we cannot say how fast NEPRA acts on one.
About the author
Global Affairs & Political Economy Writer
Muhammad Hatim is a book lover who started writing because he enjoys it. At Pakistan Era he writes about international relations, geopolitics and the global economy, with a particular interest in South Asia and the forces behind current events.
