vivo Service Center in Pakistan: All 22 Addresses, Phone Numbers and Timings (2026 List)

vivo runs 22 official service centers in 17 Pakistani cities, and its toll free helpline is 0800-00111, open Monday to Sunday from 9 am to 6 pm except public holidays. Below is every address, phone number and closing day as vivo lists them, plus the checks to do before you hand over your phone and what to do when a center cannot fix it.

We pulled the full list from vivo Pakistan's service center finder on 28 October 2026, city by city. Half the centers close on Friday and the other half on Sunday, so check the day before you travel.

vivo has 22 service centers across 17 cities in Pakistan

vivo's finder lists 22 service centers in 17 cities: 11 cities in Punjab, 4 in Sindh, plus Islamabad and Peshawar. Lahore has the most with 3. There is no listed vivo center in Quetta, Azad Kashmir or Gilgit-Baltistan.

We shortened some addresses for the table. The phone numbers and timings are exactly as vivo lists them.

Twelve vivo centers close on Friday and ten close on Sunday

The weekly day off is not the same everywhere. Twelve centers, mostly in south and central Punjab and Sindh, close on Friday. Ten centers, in Lahore, Karachi, Islamabad, Rawalpindi, Peshawar and Sialkot, close on Sunday. Seven stay open until 8 pm.

That split catches people out. A Friday trip to the Faisalabad or Multan center finds the shutter down, while the Lahore and Karachi centers are open. vivo also adds a note to its Islamabad listing: peak hours are 2 pm to 5 pm, so a morning visit is quicker. The Faisalabad listing says to arrive before 2 pm if you want a same day repair.

Call 0800-00111 or message vivo before you travel

vivo Pakistan's toll free number is 0800-00111, open 9 am to 6 pm, Monday to Sunday, except public holidays. The same hours apply to its WhatsApp, Messenger and chat support. Email goes to service@pk.vivo.com, and complaints go to complaint@pk.vivo.com.

A call first saves a wasted trip. Ask whether the part for your model is in stock, and whether the repair is free under warranty. Our view: for anything bigger than a software problem, never travel to another city without that call.

The vivo Pakistan support page also has tools for IMEI authentication, spare parts prices, system updates and repair progress. You can use all four without visiting a center.

What to do before you hand your vivo phone over

Back up your phone, note your IMEI, remove your SIM and memory card, and carry the purchase receipt and box. The receipt and IMEI decide whether the repair is free, and the backup protects your photos if the phone must be reset.

1. Back up photos, contacts and chats to Google or a computer.
2. Dial *#06# and write down the IMEI number shown.
3. Take out your SIM card and any memory card.
4. Carry the original receipt or warranty card and the box.
5. Ask for a written job sheet with a job or work order number.
6. Check the phone in front of the staff when you collect it.

A good backup routine matters more than people think. The 3-2-1 backup rule for phones and laptops takes ten minutes to set up. If you are not sure your phone is still under warranty, you can check phone warranty by IMEI for vivo and six other brands before you go.

Track the repair and check the price online

vivo's support page has a "Query of repair progress" tool for tracking a repair, and a "Query of Spare Parts Price" tool for checking part prices by model. Keep the job sheet number, because the repair tracker asks for it.

The spare parts tool is worth a look before you agree to a paid repair. It shows vivo's own price for a screen or battery, so you know what a fair charge looks like. vivo also runs "Service Day" events. Its support page says these can include free phone cleaning, software upgrades and repair discounts, and tells you to ask your local center for dates.

Never let a roadside shop open a phone that is still under warranty. Once an unauthorised shop opens it, the official center may refuse a free repair.

When the service center cannot fix the problem

If a vivo center refuses a warranty repair or keeps your phone too long, ask for the refusal in writing, then email complaint@pk.vivo.com with your job sheet number. If that fails, a consumer court in your district can hear the case.

Keep every receipt, SMS and email. Note the date you handed the phone in. A complaint with a job number and dates is far easier to act on than one without them.

If your phone was stolen rather than broken, a service center cannot help. Block it through PTA instead, using the steps to block a lost or stolen phone.

Common questions

What is the vivo helpline number in Pakistan?

vivo's toll free number is 0800-00111. It is open 9 am to 6 pm, Monday to Sunday, except public holidays.

How many vivo service centers are in Lahore?

Three: McLagon Road, Liberty Chowk in Gulberg III, and Raiwind Road near Thokar Niaz Baig. All close on Sunday.

Is there a vivo service center in Quetta?

No. vivo's finder lists no center in Balochistan as of 28 October 2026. The nearest listed centers are in Sindh and Punjab, so call 0800-00111 first.

Are vivo service centers open on Friday?

Ten are, and twelve are not. Centers in Lahore, Karachi, Islamabad, Rawalpindi, Peshawar and Sialkot close on Sunday. The rest close on Friday.

How do I check my vivo repair status?

Use the "Query of repair progress" tool on vivo Pakistan's support page, with the job number from your job sheet.

Do I need the receipt for a warranty repair?

Carry it. The receipt and IMEI are what the center uses to confirm the purchase date and warranty. Without them, expect to pay.

How we verified this

What we checked, where we read it, and what we could not confirm.

Last checked 28 October 2026. We read vivo Pakistan's service center finder at vivo.com/pk/support/service-center and requested the list for each of its 17 cities, and read the vivo Pakistan support page for the helpline, hours, email addresses and online tools. Addresses are shortened in places; phone numbers and hours are as vivo lists them. We did not visit a center or test the repair tracker with a real job number. vivo can add, move or close centers, so call before you travel.