WASA Complaint Number Faisalabad, Multan and Gujranwala: 1334, WhatsApp and Online Routes
WASA complaint numbers for Faisalabad, Multan and Gujranwala: 1334, WhatsApp lines, office phones, Multan's online system, Gujranwala centres and repair times.
The WASA complaint number in Faisalabad, Multan and Gujranwala is 1334. Faisalabad also takes complaints on WhatsApp at 0321-9991334, and Gujranwala on WhatsApp at 0330-0001334. Multan takes online complaints through its Complaint Management System after you sign up with your CNIC and account number. Below are every number, office and online route for the three cities, the repair times Faisalabad promises, and what to do if nobody comes.
The Water and Sanitation Agencies (WASA) of Faisalabad, Multan and Gujranwala each run water supply, sewerage and drainage in their city. They share the 1334 short code but differ on WhatsApp, online forms and office numbers. We read all three official websites on 24 October 2026.
WASA complaint numbers in all three cities
All three agencies list 1334 for complaints. Faisalabad and Gujranwala add a WhatsApp number. Multan lists emergency and office lines and an online system. Use the table to find your city's full set.
| City | Helpline | Office phone | Online | |
|---|---|---|---|---|
| Faisalabad | 1334, toll free, 24 hours | 0321-9991334 | 041-9210049 to 50, 041-9210054 | Complaint form and Android app listed on wasafaisalabad.gop.pk |
| Multan | 1334, 24/7 emergency | None listed | 061-9330051, 061-9330014, 061-9330015 | cms.wasamultan.gop.pk, sign up first |
| Gujranwala | 1334, head office 24/7 | 0330-0001334 | 055-9230140 | Six complaint centres listed on wasagujranwala.gop.pk |
Rawalpindi and Lahore use 1334 too. Rawalpindi's online form and office numbers are in WASA Rawalpindi complaint numbers, and Lahore's area numbers in WASA complaint numbers for Lahore.
WASA Faisalabad promises repair times by problem
WASA Faisalabad publishes service times on its complaint page: 24 hours for water supply and a missing manhole cover, 48 hours for sewerage, and 10 days to build a manhole slab. Quote these when you follow up.
| Problem | WASA Faisalabad service time |
|---|---|
| Water supply | 24 hours |
| Missing manhole cover | 24 hours |
| Sewerage | 48 hours |
| Construction of manhole slab | 10 days |
The page lists five complaint sources: the 1334 helpline, an Android application, the official website complaint form, the official WhatsApp 0321-9991334, and corporate centres. The head office is near Allied Hospital, Jail Road, open Monday to Saturday 9 am to 4 pm and Friday 9 am to 1 pm. Email info@wasafaisalabad.gop.pk.
WASA Faisalabad calls its website a beta version, so links on it may move. The 1334 line and WhatsApp are the steadier routes. An open manhole on a busy road is an emergency, so call rather than message.
WASA Multan online complaints need an account first
WASA Multan's Complaint Management System at cms.wasamultan.gop.pk asks you to sign up with your CNIC without dashes, your mobile number, your WASA account number and a password. After that you log in to file and follow complaints.
- Keep a WASA Multan bill at hand for the account number. It is written in the form xxx/xxxxxx.
- Open cms.wasamultan.gop.pk/register.
- Enter your CNIC without dashes, your mobile number and your account number.
- Create a password and enter it again, then sign up.
- Log in and file the complaint with your address and a nearby landmark.
- For an emergency, skip the form and call 1334.
The "Register" button on WASA Multan's home page pointed nowhere when we checked. Use the contact page's "Register Now" link or type the address above. The head office is at 316A Shamsabad Colony, open Monday to Saturday 9 am to 4 pm, with service centres in Civil Lines, the Cantt area and Satellite Town.
WASA Multan's contact page lists three email addresses: info@wasamultan.gov.pk, wasa_mln@yahoo.com and wasamultan@gmail.com. The first is on a .gov.pk address while the website itself uses .gop.pk. When sending a bill or receipt by email, copy at least two of them.
WASA Gujranwala has six complaint centres
WASA Gujranwala's head office takes complaints 24/7 on 055-9230140 or 1334, and on WhatsApp at 0330-0001334. It also lists six local complaint centres with their own phone numbers, useful when the head office line is busy.
| Complaint centre | Phone |
|---|---|
| Head office, 24/7 | 055-9230140 or 1334 |
| Liaqat Bagh | 055-9200454 |
| Peoples Colony | 055-9230183 |
| Sharanwala Bagh | 055-9200465 |
| Saghir Park | 055-4442996 |
| Model Town | 055-9330536 |
| Alam Chowk | 055-4447800 |
The centres page names sewerage blockage, water supply leakage and missing manhole covers as the problems it handles. Office hours for other matters are Monday to Saturday, 9 am to 4 pm, and the email is info@wasagujranwala.gop.pk.
When WASA does not fix your complaint
Follow up with the complaint number, the date and, in Faisalabad, the promised service time. If nothing happens, escalate in writing to the agency's head office, then to the Ombudsman Punjab, which hears complaints against provincial agencies, free of charge.
- Write down the complaint number the helpline gives you, or screenshot your WhatsApp message with its time.
- Billing problems need the account number and a photo of the bill. Check the bill first with the city steps in how to check a WASA water bill online.
- No action after the promised time goes to the head office in writing, with copies of your earlier complaints.
- Still no action goes to the Ombudsman Punjab with your records attached.
Common questions
What is the WASA Faisalabad complaint number?
It is 1334, toll free and available 24 hours. WhatsApp is 0321-9991334.
What is the WASA Multan helpline?
It is 1334 for emergencies, with office lines 061-9330051, 061-9330014 and 061-9330015.
What is the WASA Gujranwala WhatsApp number?
It is 0330-0001334, as listed on the complaint centres page.
How long does WASA Faisalabad take to fix a sewer?
Its published service time for sewerage complaints is 48 hours.
Can I complain to WASA Multan online?
Yes, through cms.wasamultan.gop.pk after signing up with your CNIC, mobile number and account number.
How we verified this
What we checked, where we read it, and what we could not confirm.
Last checked 24 October 2026. We read the WASA Faisalabad complaint page and contact page, the WASA Multan contact page, its home page and its Complaint Management System sign-up page, and the WASA Gujranwala home page and complaint centres page on that date. All numbers, times and addresses are as printed on those pages. We did not call the numbers, send WhatsApp messages or create an account.
About the author
Tax, Bills and Technology Writer
Ali Akhtar is a young and curious voice here at Pakistan Era. He is currently pursuing his A-Levels and has a growing interest in Pakistan’s changing industrial landscape and educational trends. Ali likes to write in a way that helps him explain and explore the world around him. His writing reflects the perspective of the new generation navigating the evolving trends of Pakistan where technology, youth innovation, and shifting opportunities are reshaping the country’s future.
