WASA Faisalabad Services: Rs 180 Water Bottle, Duplicate Bill by Account Number, Complaint Times and Water Testing (Punjab)

WASA Faisalabad, the Water and Sanitation Agency, runs water supply, sewerage and drainage for the city. We read its website, including the bottling plant, laboratory, complaint, offices and contact pages, on 11 November 2026. This guide lists every service a household can use, with the price, phone number or time limit WASA gives.

WASA Faisalabad services at a glance

WASA Faisalabad offers five services a household uses most: bottled water, a duplicate bill, complaints, water testing and its revenue offices. The table gives the key figure for each, as published on WASA's own website.

WASA Faisalabad water bottle price

The news ticker on WASA Faisalabad's home page says it has revised the rate of its 19-litre safe water bottle to Rs 180 from WASA outlets and Rs 190 for home delivery. The ticker gives no date, so ask at the outlet before you pay.

The bottle comes from WASA's own bottling plant. Its page lists these facts:

• Bottle size: 5 gallons, which WASA gives as 18.97 litres.
• Output: 100 five-gallon bottles an hour.
• Treatment: RO (reverse osmosis) and UF (ultrafiltration), then ozone, to WHO drinking water standards.
• Water treatment capacity: 3,000 litres an hour.
• Certification: the page cites Pakistan Standards, number 397803.

WASA says it plans smaller bottles of 5, 1.5 and 0.5 litres. Those were described as future plans on the page, with no price. By our arithmetic, Rs 180 for about 19 litres is under Rs 10 a litre.

Print a WASA Faisalabad duplicate bill

Enter your WASA account number on the Duplicate Bill page of wasafaisalabad.gop.pk and press the button. The site opens your bill on WASA's billing server. You need only the account number printed on an old bill.

1. Open wasafaisalabad.gop.pk and press Duplicate Bill at the top right.
2. Type your number in the box marked WASA Account Number.
3. Press Duplicate Bill. If the box is empty, the site asks you to enter the account ID.
4. Print or save the bill and pay it at the bank listed on it.

The site shows a "Beta Version" banner, so it may change. We did not enter an account number, because we do not have one of our own. For other cities' water bills, see our guide to WASA bill check online.

WASA Faisalabad complaint times

WASA Faisalabad promises to fix water supply complaints in 24 hours and sewerage complaints in 48 hours. A missing manhole cover is due in 24 hours, and building a manhole slab takes up to 10 days.

Complain on the 1334 toll-free helpline, on WhatsApp at 0321-9991334, through WASA's Android app or the complaint form on its site. Note the complaint number and the time. If the deadline passes, call again with that number. Numbers for Multan and Gujranwala are on our WASA complaint numbers page.

Get your water tested at the WASA lab

WASA Faisalabad's laboratory monitors water and wastewater and invites the public to contact it for water quality testing. It is on Main Sheikhupura Road at Kalmewali OHR, opposite Crescent High School, Millat Chowk. Its phone is 041-9210069.

The lab's page says city water comes from more than 70 tube wells and two canal waterworks. It names three common causes of bad water at home: aging, rusted pipes; motor pumps fitted on the line; and poor storage at home. Its advice is to keep tanks covered and clean, and to keep water pipes well away from septic tanks.

WASA's page does not list a testing fee, so ask when you call. Take a clean, sealed bottle of the water you want checked, and note whether it came from the tap, the tank or a filter.

Where WASA Faisalabad's water comes from

WASA says Faisalabad's groundwater is too salty to drink, so it brings sweet water from well fields near the Chenab and two canals. It produces about 88.5 million gallons a day for roughly 110,000 home connections.

• Chiniot well field near the Chenab: about 56 million gallons a day from 29 tube wells, 27 km from the terminal reservoir.
• Jhang Branch Canal well field: 20 million gallons a day from 25 tube wells.
• Rakh Branch Canal: about 8 million gallons a day from 8 tube wells.
• Jhal Khanuana and Millat Town water works: about 4.5 million gallons a day of treated surface water.

WASA's page counts about 110,000 domestic, 2,348 commercial and 92 industrial connections, plus 443 industrial aquifer connections. For how a new water connection works in a nearby city, see our guide to WASA Gujranwala new connection. The head office is near Allied Hospital on Jail Road, with phones 041-9210049, 041-9210050 and 041-9210054.

Common questions

What is the price of a WASA Faisalabad water bottle?

WASA's site says Rs 180 for a 19-litre bottle at its outlets and Rs 190 with home delivery.

How do I get a WASA Faisalabad duplicate bill?

Open the Duplicate Bill page on wasafaisalabad.gop.pk, enter your WASA account number and press Duplicate Bill.

What is the WASA Faisalabad complaint number?

1334, toll free and open 24 hours. WhatsApp is 0321-9991334.

How can I test my water in Faisalabad?

Call the WASA laboratory on 041-9210069. It is at Kalmewali OHR, Millat Chowk, on Sheikhupura Road.

How long does WASA take to fix a sewer complaint?

WASA's complaint page sets 48 hours for sewerage and 24 hours for water supply.

Where is the WASA Faisalabad head office?

Near Allied Hospital on Jail Road, Faisalabad. Phones are 041-9210049, 041-9210050 and 041-9210054.

What we checked and sources

We read WASA Faisalabad's home page, bottling plant, lab services, water supply, complaints, offices, contact and duplicate bill pages on 11 November 2026. The bottle price is from an undated news line. We did not buy a bottle, test water or print a bill. Last checked 11 November 2026.