WASA Gujranwala New Connection: Apply Online, 4 Documents, Check Status and Pay the Challan (Punjab)

The Water and Sanitation Agency (WASA) Gujranwala runs water supply and sewerage for 73 urban union councils of the city, according to its own website. Its water supply reaches 37 per cent of that area and its sewerage and drainage 71 per cent. We opened the online application, the status page and the challan page on 10 November 2026, and read WASA's new connection and help pages the same evening. We did not submit an application.

WASA Gujranwala takes new connection requests online

The portal is called "New Water / Sewer Connections". It has three parts: the application form, an application status page and a challan form page. You can ask for a water connection, a sewer connection or both, for a domestic, commercial or industrial property.

Before you start, keep these ready: your 13 digit CNIC number, a Pakistani mobile number, the full address where the connection is needed, your postal address, and one PDF file of your documents. The form also has a button to add your GPS location, which helps the field team find the plot.

Four documents WASA asks for

WASA's new connection page lists four documents to attach. Scan them together into a single PDF, because the portal takes one PDF only. Keep the file under 5 MB by scanning in black and white.

• Attested photocopy of your CNIC.
• Attested photocopy of the sale deed or other proof of ownership.
• Copy of the property tax assessment from the Excise and Taxation Department.
• Site plan showing where the property is.

The portal's terms add two more cases. If you have used WASA sewer services before, your old paid bills are mandatory. If you are a tenant, you need a tenancy agreement and the written consent of the owner. Without that consent, WASA says no connection will be installed.

The property tax assessment is the Punjab Excise copy for your house. If you do not have it, see how to check and pay Punjab property tax online, where your property record sits.

How to apply, step by step

The online route saves the first office visit. The rest of the process, from site check to installation, still runs through your area's Sub Divisional Officer (SDO), as WASA's own process page explains.

1. Open newconn.wasagujranwala.gop.pk and choose "New Connection".
2. Fill in your personal details, both addresses, the category, the connection type and the plot area.
3. Tap "Get Current Location" while standing at the property, or leave it if you are elsewhere.
4. Upload your documents as one PDF, accept the terms, answer the small sum, and submit. Note the application number.
5. WASA's SDO visits the site and checks for any unpaid arrears on the property.
6. Your file goes to the Revenue Division, which enters it and issues a demand notice and security challan.
7. Open "Challan Form", search by application number or CNIC, print the challan and pay it at the bank.
8. Upload the paid bank receipt on the same page as a PDF. The SDO then orders the connection to be installed.

Track your application by number or CNIC

The "Application Status" page searches by application number or CNIC number. Use it before you call WASA. The challan page uses the same two searches, and its verify step shows your name, connection type, address and status before you upload a receipt.

The challan page says "In Process applications can upload challan receipts". So if the status still shows a stage before that, wait. Uploading early will not move the file faster.

No processing time is published. The terms say it "may vary depending on technical requirements and completion of documentation". A complete PDF is the one thing in your control.

The security fee, the 6 month advance bill and digging costs

WASA does not publish its connection fee on the new connection page or the portal. What it does say is how the payment is built.

• Security fee: the portal's terms call the fee a one-time security payment and say it is non-refundable.
• Advance bill: WASA's process page says an estimated advance bill for 6 months is included in the challan. It is later adjusted against your monthly bills.
• Site costs: excavation, fuel and sewer line laying at the site are paid entirely by the applicant.

So expect the challan to be larger than a simple fee. The 6 month advance is not lost; it comes off your bills later. Our general guide to new WASA water connections covers the basics in other cities.

Rules that come with the connection

The terms cite the Punjab Water and Sanitation Authority Act, 2025. Two rules carry real penalties. A connection is for your property only. Letting another house use it without WASA's written permission can bring a fine equal to the tariff for the whole period.

Fitting a motor or pump to pull water straight from WASA's public supply without written permission is illegal. WASA says it leads to immediate disconnection, a fine and legal action. Fill a ground tank and pump from that instead.

For bill problems, WASA's help page answers a few common questions:

• Change of name on the bill: attested sale deed in your name, attested CNIC copy and the last paid bill. Joint owners give an attested affidavit with their CNIC copies.
• Faulty meter: a written application to the Revenue Office with a paid meter testing challan. The meter belongs to the consumer, so a new one is at your cost.
• Where to pay: JazzCash, the General Post Office, Allied Bank, National Bank, Bank of Punjab, Bank Alfalah and Bank Al Habib.
• Disconnection: WASA posts a Disconnection Fee Form to be paid at Bank of Punjab, Trust Plaza Gujranwala, account 2430.

For leaks and blocked sewers, call 1334 or see our WASA Gujranwala complaint numbers. To check a bill, see WASA bill check online.

Common questions

How do I apply for a WASA Gujranwala new connection online?

Go to newconn.wasagujranwala.gop.pk, fill in the form with your CNIC, mobile, address, category and plot size, attach one PDF of documents up to 5 MB, and submit. Keep the application number.

What documents are needed for a new water connection in Gujranwala?

Attested copies of your CNIC and sale deed or ownership proof, a copy of the Excise property tax assessment and a site plan. Tenants also need a tenancy agreement and the owner's written consent.

How can I check my WASA Gujranwala application status?

Open the "Application Status" page on the same portal and search by your application number or CNIC number.

What is the WASA Gujranwala new connection fee?

WASA does not publish the amount online. The challan includes a non-refundable security fee and an estimated 6 month advance bill, which is later adjusted. Digging costs at the site are extra.

Can a tenant get a WASA connection in Gujranwala?

Yes, with a tenancy agreement and the owner's written consent. WASA's terms say no connection will be installed without them.

What is the WASA Gujranwala helpline?

1334, open 24 hours, and the office line 055-9230140 from Monday to Saturday, 9 am to 4 pm.