WorldCall Helpline Number in Pakistan: 042 32510505, WhatsApp 0302 8422965 and Both Care Centres
WorldCall helpline number in Pakistan: 042 32510505, WhatsApp 0302 8422965, email support@worldcall.pk, older 111 numbers, and Lahore and Karachi care centres.
WorldCall's main contact number today is 042 32510505, with WhatsApp on 0302 8422965 and email at support@worldcall.pk. These three sit at the top of every page on WorldCall's website. Older pages on the same site still list 111-111-965 and 042 111-111-966, so if one number does not answer, try the next one in the table below.
We read WorldCall's home, contact, customer care centre and FAQ pages on 12 November 2026 and listed every number they give. We did not call the numbers, so we cannot say which one picks up fastest. What we can show is where each number appears and what WorldCall says it is for.
WorldCall helpline numbers in Pakistan, all in one table
WorldCall's site shows five ways to reach it: one landline, two UAN style numbers, WhatsApp and an SMS short code. The landline and WhatsApp in the top bar are the ones the site shows first, on every page.
| Contact | Number | Where WorldCall shows it | Use it for |
|---|---|---|---|
| Main phone | 042 32510505 | Top bar of every page, contact page, footer | Sales, support and complaints |
| 0302 8422965 | Top bar, customer care centres | Messages and complaints in writing | |
| support@worldcall.pk | Top bar, every office listing | Billing questions and written records | |
| Helpline | 042 111-111-966 | Lahore and Karachi care centre listings | Customer care |
| Helpline | 111-111-965 | FAQ answers for internet and TV | New connections and faults, "24 hours a day, 7 days a week" |
| SMS | 8655 | Care centre listings | Not explained on the site |
Our view: start with WhatsApp. It costs nothing beyond data, it gives you a written record, and the number appears on every page WorldCall has.
WorldCall customer care centres in Lahore and Karachi
WorldCall lists two walk-in customer care centres, one in Lahore Cantt and one in Clifton, Karachi. Both open Monday to Saturday from 9 am. Lahore closes at 6 pm and Karachi at 8 pm.
| City | Address | Timings |
|---|---|---|
| Lahore | Shop 22-23, Cantt Board Plaza, Tufail Road, Lahore Cantt | 9 am to 6 pm, Monday to Saturday |
| Karachi | Suite 317, The Plaza, G-7, Block 9, Clifton, Karachi | 9 am to 8 pm, Monday to Saturday |
WorldCall's head office is at Plot 112-113, Block S, Quaid-e-Azam Industrial Estate, Kot Lakhpat, Lahore. Its contact page also lists 042 35400609 and 042 35400544 for the head office.
How to register a WorldCall complaint
The fastest written route is WhatsApp on 0302 8422965. Give your account number, the problem and the time it started, then save the reply. If nothing changes, escalate to PTA with that record.
- Restart your modem and check the cable is tight at both ends.
- Send a WhatsApp message to 0302 8422965 with your account number, name and area.
- Describe the fault in one line, for example "No internet since 10 am".
- Ask for a complaint number and write it down.
- If the WhatsApp gets no answer, call 042 32510505, then 042 111-111-966.
- Email support@worldcall.pk with the same details if the fault lasts a day.
- If WorldCall does not fix it, lodge a complaint with PTA and quote the complaint number.
Our guides to a PTA complaint about slow internet and what PTA accepts as a complaint explain the last step.
Why WorldCall shows different helpline numbers
WorldCall's pages were built at different times, and they do not agree. The top bar shows 042 32510505, the FAQ answers still say 111-111-965 and the care centre listings say 042 111-111-966. WorldCall does not say which is current.
For a reader with a fault, the practical answer is simple. Use the number at the top of the page first, keep WhatsApp as the written backup, and use the older numbers only if both fail. Write down which one answered, and when.
The footer on every page reads "Copyright 2023", so parts of the site have not been updated for some time. That is why we put the top bar numbers first: they appear on every page, including the newest ones.
- Top bar: 042 32510505 and WhatsApp 0302 8422965.
- Customer care centres: 042 111-111-966 and SMS 8655.
- FAQ answers: 111-111-965, described as 24 hours a day.
How to pay a WorldCall bill
WorldCall's FAQ gives three ways to pay: a collection agent who comes to your home, cash at the nearest customer care centre, or online through the WorldCall Customer e-Portal. It also has a mobile app for Android and iPhone.
Pay before the due date. On the bundle offer, WorldCall's Rs 200 monthly discount in Lahore applies only to bills paid on time. Our WorldCall packages guide lists every plan and price.
If WorldCall is down across your area, our home internet outage checker lists other providers' helplines too.
Common questions about the WorldCall helpline
What is the WorldCall helpline number?
042 32510505, shown at the top of every WorldCall page. The care centre pages also list 042 111-111-966.
What is the WorldCall WhatsApp number?
0302 8422965 (+92 302 8422965), on WorldCall's website.
What is the WorldCall email address?
support@worldcall.pk.
Where is the WorldCall office in Lahore?
The care centre is at Shop 22-23, Cantt Board Plaza, Tufail Road, Lahore Cantt, open 9 am to 6 pm, Monday to Saturday.
Where is the WorldCall office in Karachi?
Suite 317, The Plaza, G-7, Block 9, Clifton, open 9 am to 8 pm, Monday to Saturday.
Is 111-111-965 still WorldCall's number?
It still appears in WorldCall's FAQ answers, but the newer top bar shows 042 32510505. Try that first.
How we verified this
What we checked, where we read it, and what we could not confirm.
Last checked 12 November 2026. Numbers and addresses come from WorldCall's home page, contact page, customer care centres and FAQs. We did not call any number.
About the author
Technology Journalist & Multimedia Producer
Ahmad Ali is a technology journalist and multimedia producer at Pakistan Era, joining the team in October 2026. He covers consumer technology and digital life for Pakistani readers, combining research with hands-on product testing.
