Daraz Return and Refund Rules in Pakistan: 14 Days, Valid Reasons and Refund Times

Short answer: On Daraz in Pakistan you must raise a return request within 14 days of delivery. The item must be damaged, defective, incorrect, incomplete or not as described. Change of mind is accepted only for some fashion items. Cash on delivery refunds go to your Daraz Wallet in about 30 minutes after the quality check.

A phone arrives dead. A pair of shoes does not fit. A kitchen item is the wrong colour. The first question is the same each time: can I send it back, and where does my money go? Daraz answers that on four of its own pages, but they do not all say the same thing.

We read the Daraz Pakistan Return Policy, Refund Policy, How to Return, Returns and Refunds FAQ, Non Returnable Items and Contact Us pages on 11 October 2026. Where the pages differ, we say so and give the safer reading.

You have 14 days from delivery to raise a return

Daraz says a return request must be raised within 14 days of the delivery date for all items. If the parcel reached you on the 5th, the last day to ask is the 19th. After that, Daraz says returns are not possible and you must use the warranty route.

The request is not the same as posting the parcel back. You raise it on the Daraz app or website within 14 days, then you hand the parcel over or wait for pick up. Do not leave it to the last day. Your return tracking number appears as soon as the Online Return Form is logged.

Change of mind works only for some fashion and baby clothing

Daraz accepts a change of mind return for clothing, apparel, shoes, sunglasses and accessories, and for baby and kids clothing and shoes, except non Daraz Mall items shipped from overseas. For phones, laptops, appliances, beauty, groceries, books and most other groups it does not.

The same Return Policy page lists bags, eyewear, jewellery, watches and women's intimate apparel and men's innerwear as "not applicable" for change of mind. But it also lists sunglasses in the fashion group where change of mind is allowed. So eyewear is listed both ways. Ask Daraz customer care before you buy sunglasses if the return matters to you.

Fashion items must be unworn, unwashed and unaltered with tags on. Daraz says you may try them on to check the fit, and that still counts as unworn. Used items are rejected and sent back.

Phones and tablets follow a stricter rule. Daraz does not accept returns for used items. If a phone is dead on arrival, meaning it does not switch on at all, you can ask Daraz directly. Once the phone has been activated, which means a SIM was inserted or it connected to Wi-Fi, you must go to the seller or the brand warranty. Our guide to claiming an electronics warranty when a shop refuses covers that next step.

Pack the parcel exactly as delivered and label it

Return the item unused, with tags, manuals, warranty cards, freebies, invoice and accessories, in the original undamaged maker's packaging. Write your order number and return tracking number on the outside. Do not stick tape or labels on the maker's box.

1. Sign in to your Daraz account and open My Orders.
2. Tap Initiate a Return and choose "I want to return the product".
3. Fill in the Online Return Form with the reason and photos.
4. Choose Pick Up or Drop Off and submit the request.
5. Pack the item in its original box. If it came in a Daraz outer box, use the same one.
6. Write the order number and the return tracking number on the package.
7. Hand it to the pick up rider, or take it to a listed drop off point.

Daraz's How to Return page shows PK-DEX and TCS as drop off options. Shipping the product back to Daraz carries no charge, according to the FAQ, and the shipping fee you paid is refunded with the product price.

If Daraz rejects the return because the item does not meet the conditions, the item is delivered back to you in 4 to 6 days. After three failed delivery attempts it is sent to scrap and no refund is given. Be reachable on the phone you used for the order.

Your refund goes to the Daraz Wallet unless you paid by card or bank

Cash on delivery, JazzCash and over the counter orders are refunded only to the Daraz Wallet, in about 30 minutes after the quality check. Card payments reverse to the card in 10 working days. The clock starts when the quality check ends, not when you ship.

Daraz Wallet money must be activated before you can use it, and it can be withdrawn to a bank account from inside the wallet. For a bank deposit refund, give an active account with an IBAN. Daraz says not to give Basic Bank Account, National Bank or Khyber Bank details, because refunds cannot be processed to them.

Two more points. A voucher discount code is applied once, and the unused part is not refunded or carried to the next order. And the Refund Policy lists 4 working days for a drop off or pick up, 1 to 5 working days to reach the warehouse and 2 working days for the quality check. So "30 minutes" can still mean a week or more from the day you raised the return.

Some items cannot be returned, and the pages do not match

Daraz's Non Returnable Items page says groceries, dMart items, pet supplies and digital goods cannot be returned, and custom made items, intimate apparel, movies and music too. The Return Policy page still lists a refund if a grocery or pet item arrives expired, damaged or incorrect.

The safer reading is this. "Non returnable" means no change of mind. If the item is defective, damaged, incorrect or incomplete, contact Daraz within 7 days of delivery, and for digital goods within 24 hours, as the Non Returnable page says. That is shorter than 14 days, so act at once.

The Beauty and Health line differs too. The Non Returnable page says all items in this category except hair removal and other electronic items. The Return Policy page says change of mind does not apply, but a refund is possible on damage, defect or a wrong item. Take photos of a sealed pack when you open it.

The Return Policy also says Daraz Mall items are 100% authentic and covered by a "2x Money Back Guarantee", with groceries and digital goods excluded. We could not find the guarantee's terms on the pages we read. Keep the order page and the product photos if you suspect a fake, and read our note on your return and refund rights when shopping online for the legal side.

What to do when Daraz says no

If Daraz rejects a return or the 14 days have passed, use the product's warranty through the brand's service centre or the seller. If money is held back, write to Daraz customer care with your order number. For a legal claim, you can go to a consumer court.

The FAQ lists customer.pk@care.daraz.com for questions after the return window, and the Contact Us page offers a tracking tool, an Online Return Form and an Online Cancellation Form. Keep a screenshot of every step with the date.

Under the consumer laws of Punjab and Sindh a seller must state its return policy before the sale. Our guide on taking a shop to consumer court explains how a claim works. Do not share the OTP of any Daraz call or SMS. A "refund" call asking for a code is a scam, as we describe in the fake courier OTP scam.

Common questions

How many days do I have to return an item on Daraz?

14 days from the date of delivery. Raise the request on the app or website before that date. After 14 days Daraz says returns are not possible.

Can I return a Daraz item because I changed my mind?

Only for some fashion and baby clothing, shoes and accessories. Phones, laptops, appliances, beauty, groceries and most other groups do not accept a change of mind.

Who pays for return shipping on Daraz?

Daraz says there is no charge for shipping a product back to Daraz. The shipping fee you paid is refunded together with the product price.

How long does a Daraz refund take?

It depends on how you paid. Daraz Wallet is 30 minutes, Easypaisa and HBL 5 working days, and cards 10 working days, all counted from the end of the quality check.

Where does my cash on delivery refund go?

To your Daraz Wallet. You must activate the wallet, and you can then withdraw to a bank account from inside it.

What if the 14 days have passed and the item breaks?

Claim the warranty from the brand's authorised service centre or the seller. Daraz itself will not take the item back after the return window.

How we verified this

What we checked, where we read it, and what we could not confirm.

Last checked on Sunday 11 October 2026. We read the Daraz Pakistan Return Policy, Refund Policy, Returns and Refunds FAQ, How to Return, Non Returnable Items and Contact Us pages. The pages are undated and Daraz can change them without notice. We did not place an order or raise a return.