Punjab Government has launched the Dastak App, a first-of-its-kind service delivery platform where government services now come straight to your home. No more standing in queues, no more chasing officers just open the app, book a visit, and a “Mauvin” (facilitator) will arrive at your doorstep to complete the work.
Over 30+ official government services like birth certificates, death certificates, police reports, driving licenses, property-related documents services are now available through the app and home service.
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What Makes the Dastak App Different?
- All services at doorstep
- Apply for as many services you want
- Get the same Mauvin again using their facilitator code
- Track application and progress inside the app
- Available in both English and Urdu
- Services from departments like Police, Local Government, LDA, Excise, Revenue, Social Welfare, etc.
What is Mauvin in Dastak App?
A Mauvin is a trained facilitator assigned to your request. They visit your home, collect documents, capture photos/fingerprints if needed, and complete submission on your behalf. If you liked working with a specific Mauvin, just save their facilitator code and use it for future requests so you don’t have to start over with a new person.
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Dastak Support Contact
- Open Hours: Monday to Saturday, 09:00 AM to 08:00 PM
- Helpline: 1202
- Email: support@dastak.punjab.gov.pk
How to Use the Dastak App in Punjab (Step by Step)
Here is how to book any government service at home using the Dastak app:
1: Download Dastak App
Available on both Google Play Store and iOS App Store
2: Open the App & Create an Account
Register with CNIC and mobile number.
3: Select Your Desired Service
Choose from the list (Character Certificate, CNIC help, Birth Certificate, etc.)
4: Choose “Request for Self” or “On Behalf”
Apply for yourself or on behalf of a family member.
5: Pick a Time Slot
Select the date and time you want the Mauvin to visit.
6: Add Your Address
Fill in the correct house address for doorstep service.
7: Enter Facilitator Code (Optional)
If you have used app before and want the same Mauvin again, enter their code.
8: Check Required Documents
The app tells you exactly what documents are required to prepare before the visit.
9: Check Turnaround Time
Each service has a different processing duration. Usually ranges from 3 to 10 working days.
10: Check Home Delivery Fee
Minimal fee applies for doorstep documentation, it is shown before you submit.
11: Submit the Request
Once everything is filled, submit and wait. The assigned Mauvin will call or visit you as per selected slot.
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Services You Can Apply For (via Dastak App)
Here are some key categories covered under Dastak:
Police Department
- Character Certificate
- Copy of FIR
- Driving License Renewal
- Traffic Challans
- Crime or Loss Report
Local Government Services
- Birth, Death, Marriage, Divorce Certificates
- Building Plan Approvals (up to & above 4 stories)
Board of Revenue
- Domicile Certificate
- Duplicate/Transfer of Domicile
- E-Stamping
Excise & Taxation
- Vehicle Registration
- Token Tax
- Property Tax
- Professional Tax
LDA (Lahore Development Authority)
- Building Period Extensions
- Name/Address Corrections
- Mortgage/Lien/Caution/Litigation handling
Others
- Disability Certificate (Social Welfare)
- Flood Safety Certification (Irrigation Dept)
- Power Connection Sanctions (Energy Dept)
- Livestock Department Permits & Licensing
Quick FAQs
No, currently it is only available for Punjab residents. Expansion to other provinces has not been announced yet.
Yes, you can reschedule or cancel request from Dastak app dashboard before Mauvin visit is confirmed.
Yes, go to the “My Requests” section inside the app to track status, see estimated turnaround time, and check updates.
The app is free to download and use. However, a small home delivery fee applies for most services, this is shown before you submit.
If your Mauvin doesn’t arrive at the selected time, you can either:
• Call Helpline: 1202
• Email: support@dastak.punjab.gov.pk
• Or resubmit request with same Mauvin facilitator code
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Umer Kureshi is the Lead Administrator with a strong background in technology and digital marketing. As the Lead Administrator, and Writer at Pakera.pk, Umer manages the website operations, optimizes website content and writes engaging guides on technology and current events happening in Pakistan.
Currently, Umer is pursuing a Bachelor’s in Management Studies from Government College University, Lahore. Umer combines his academic insight, knowledge, and critical thinking with practical experience to give impactful results. Umer also contributes to Xfilink Pvt Ltd as the Lead Writer of Content Writers Team and to Technology Elevation, where he looks over affiliate marketing, web design, technical writing and proofreading.
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