How to File and Track a Water or Sewerage Complaint With KW&SC in Karachi
File a water, sewerage or billing complaint with KW&SC in Karachi at complain.kwsc.gos.pk and track it with your number. See every form field and the steps.
Short answer: To complain to the Karachi Water and Sewerage Corporation (KW&SC), open complain.kwsc.gos.pk, press "Add Complaint", fill in your details, town, union council, complaint type and a description of up to 350 characters, add a picture if you have one, and submit. Use "Track Your Complaint" with your complaint number and mobile number to follow it.
A leaking main, a flooded street or a bill that makes no sense can sit for days when you only phone and wait. A written complaint has a number, a place and a picture attached to it, so someone can be asked about it later.
We opened the KW&SC website and its online complaint system on 11 October 2026 and read every field on the complaint form and the new connection form. We did not submit a real complaint, because that would create a record in the corporation's queue. The form fields below are what the page shows.
The complaint system has four options
The home page of complain.kwsc.gos.pk is titled "Complaint Redressal Mechanism". It offers four things: Add Complaint, New Connection, Track Your Complaint and Generate Bill. The corporation's main site links to it as the "Online Complaint System".
| Option | What you do | What you need |
|---|---|---|
| Add Complaint | File a water, sewerage, billing or other complaint | Name, phone, town, UC, landmark, type, description |
| Track Your Complaint | Check the status of a complaint | Complaint number and mobile number |
| New Connection | Request a water, sewerage or commercial connection | Owner name, phone, CNIC, town, UC, comments |
| Generate Bill | Get your current bill | Consumer number |
For bills and tankers, our guides on checking your KW&SC water bill and booking a water tanker in Karachi go deeper than this page does.
What the Add Complaint form asks for
The form has a consumer number field taken from the bill, and then required fields marked with a star. You choose a town, then a union council or mohalla, then the complaint type and a grievance.
| Field | Required? | Note |
|---|---|---|
| Consumer # on bill | No star on the page | Helps if the complaint is about billing |
| Applicant name and phone | Yes | The phone is used to track the complaint |
| No star on the page | Optional | |
| Town and UC or mohalla | Yes | Pick from the lists |
| Nearest landmark | Yes | Name a well-known place |
| Complaint type and grievance | Yes | Pick from the lists |
| Description | Yes | Limit of 350 characters |
| Picture | No star on the page | Upload a photo of the problem |
The town list has 29 entries, including Baldia, Clifton, Gulshan-e-Iqbal, Korangi, Landhi, Lyari, Malir, Orangi, Saddar, SITE and New Karachi. Pick the town where the problem is, not where you live.
Complaint types you can choose
The "Select Complaint Type" list has ten options. Choosing the right type matters because the grievance list that follows depends on it.
- Billing.
- Bulk supply water.
- CMC.
- Environmental or social complaints.
- Hydrant complaint.
- New connection commercial.
- Other.
- Request for information.
- Sewerage complaints.
- Water complaints.
The page does not explain what "CMC" stands for, so if your problem might fit there, use "Other" and describe it in the text. For a flooded street with an open cover, our guide to reporting an open manhole in Karachi shows who to tell as well.
Steps to file and track a complaint
Take a photo before you start, and write down the nearest landmark. It takes about five minutes if you have these ready.
- Open complain.kwsc.gos.pk.
- Press "Add Complaint". Switch to Urdu with the language button if you prefer.
- Enter the consumer number from your bill if it is a billing issue.
- Fill in your name and mobile number.
- Choose the town and union council or mohalla, then type the nearest landmark.
- Choose the complaint type and the grievance, then describe the problem in 350 characters.
- Add a picture and press Submit, then write down the complaint number.
- Later, press "Track Your Complaint" and enter the complaint number and your mobile number.
The tracking box shows a fixed "COMPLAINT-" prefix before the number, so type only the digits that come after it. We could not see a real number format without filing, so keep whatever the system gives you.
What the page does not tell you
The complaint pages do not state how long KW&SC will take to resolve a complaint. They also do not list an escalation step. We will not guess a time, and you should not rely on one from a message or a middleman.
The corporation's main site lists its headquarters address at 9th Mile Karsaz, Main Shahrah-e-Faisal, Karachi, and a number, 021 111 597 200. If a complaint is stuck, call that number with your complaint number ready and record the date and the name of whoever answers.
A complaint about overcharging or a private seller is a separate matter. See how to report overcharging in Karachi for that route.
Safety checks
Only use complain.kwsc.gos.pk as written. Do not pay anyone who says they can "push" a complaint. The form needs no payment, and none of the pages we read mentions a fee for filing.
Keep a screenshot of the submitted page with the complaint number and the date. Do not put your CNIC or bank details in the description, because it is a free text box that staff read.
Common questions
How do I file a water complaint with KW&SC online?
Open complain.kwsc.gos.pk, press Add Complaint, fill in your details, choose the town and complaint type, describe the issue in 350 characters and submit. Save the number you get.
How do I track a KW&SC complaint?
Press Track Your Complaint on the same site and enter your complaint number and mobile number. The mobile number must be the one you used to file.
Can I attach a photo to a KW&SC complaint?
Yes. The form has a Picture field. It is not marked as required, but a photo of a leak or overflow helps the field team find the spot.
Is there a fee to file a KW&SC complaint?
None of the complaint pages we read mention a fee. If someone asks you to pay to register a complaint, do not pay.
Can I use the same form for a new water connection?
No. New connections have their own form on the same site, asking for owner name, phone, CNIC, town and union council. Our new water connection guide explains the wider process.
Which phone number does KW&SC list?
The corporation's main site lists 021 111 597 200 for its headquarters. We did not find a separate complaint number on the pages we read.
How we verified this
What we checked, where we read it, and what we could not confirm.
We read the KW&SC main website and its online complaint system, including the Add Complaint and New Connection forms and the tracking box, on 11 October 2026. The corporation can change its forms at any time. Official sites: kwsc.gos.pk and complain.kwsc.gos.pk.
About the author
Tax, Bills and Technology Writer
Ali Akhtar is a young and curious voice here at Pakistan Era. He is currently pursuing his A-Levels and has a growing interest in Pakistan’s changing industrial landscape and educational trends. Ali likes to write in a way that helps him explain and explore the world around him. His writing reflects the perspective of the new generation navigating the evolving trends of Pakistan where technology, youth innovation, and shifting opportunities are reshaping the country’s future.
