HAZECO New Connection Apply Online: ENC Steps, Documents and Rs 1,220 per kW Deposit in Abbottabad, Mansehra and Haripur (KP)

The Hazara Electric Supply Company (HAZECO) took over the Hazara region from PESCO in 2025 and serves 8 districts, including Abbottabad, Haripur, Mansehra and Battagram. We went through HAZECO's website on 12 November 2026, clicked every new connection link and followed it to ENC. One thing we noticed: the footer lists "New Connection Guidelines", but it is plain text, not a link, so there is no HAZECO guideline page to open.

HAZECO new connections go through the ENC portal

The New Connection card on HAZECO's home page and its "Apply for New Connection" button both open enc.com.pk. ENC is the shared Electricity New Connection system run by PITC, and its header lists HAZECO alongside LESCO, GEPCO, PESCO, HESCO, SEPCO, QESCO and TESCO.

ENC's home page has eight buttons: Home, Track, Apply, Change, Print Form, Print DN, Pay DN and Upload DN. DN is the demand notice, the bill for your connection cost and security deposit. HAZECO's own home page carries a large photo slider on top, so on a phone you need to scroll past it to reach the New Connection card.

1. Open enc.com.pk and press Apply.
2. Choose HAZECO and your office, then enter the applicant's details, the premises address and the load you need in kW.
3. Upload the documents listed below and submit. Note the tracking ID.
4. Use Print Form to keep a copy of the application.
5. After the site survey, open Print DN, pay the demand notice at the bank shown, and send the paid copy with Upload DN.
6. Get a wiring test report from a licensed contractor and give it to the sub division office.
7. Wait for the meter to be installed.

We did not submit an application, because that needs a real property and CNIC. Steps 5 to 7 follow NEPRA's Consumer Service Manual, which every company, HAZECO included, must follow. Our ENC status check guide shows how to track it with the ID.

HAZECO new connection documents

NEPRA's Consumer Service Manual sets the papers for every new connection. You need ownership proof, attested CNIC copies of the applicant and a witness, an affidavit on Rs 50 stamp paper, and an owner's NOC if you are a tenant. Companies add incorporation papers.

The affidavit says no connection existed at the premises before and that the owner will pay any old dues found later. It also says the applicant is not a defaulter on another connection. If a tenant later fails to pay for three months in a row, the landlord can ask HAZECO to disconnect.

ENC's Downloads tab and its blank forms section carry the Abridged Conditions of Supply and specimen NOC and undertaking forms. Print those rather than drafting your own, so the wording matches what the office expects.

HAZECO security deposit is Rs 1,220 per kW for a town home

The security deposit comes from Annexure IV of NEPRA's manual. A home pays Rs 1,220 per kW in towns and Rs 610 per kW in villages. A shop pays Rs 1,810 or Rs 920 per kW. The service line and meter cost is worked out after the survey.

So a 3 kW home in Abbottabad city would pay a deposit of Rs 3,660, and a 3 kW home in a village near Mansehra Rs 1,830. That is our own arithmetic. HAZECO's website does not publish a flat connection fee, and the demand notice will show the full amount. Read our guide on the electricity security deposit for when it can be raised later.

HAZECO has 30 days to connect a home after payment

NEPRA's Annexure III gives 30 days for connections up to 15 kW, which covers almost every home and shop, counted from full payment of the demand notice. Loads above 15 kW and up to 70 kW get 44 days. Bigger loads take longer and need the circle office.

If HAZECO is late

Write to your SDO with the tracking ID and the date you paid. HAZECO's helpline is 118 and its head office in Abbottabad lists 0992-921093. Our HAZECO complaint number guide has every SDO landline and official mobile. If the office still does not act, you can complain to NEPRA.

Once connected, you can download your bill from the Duplicate Bill button on HAZECO's site, which opens PITC's bill page. Our HAZECO bill check guide covers it.

Common questions

How do I apply for a HAZECO new connection online?

Go to enc.com.pk, press Apply, choose HAZECO and your office, enter your details and load, upload your documents and note the tracking ID.

Does HAZECO have its own new connection form?

No separate form was on HAZECO's website when we checked. Its New Connection links all open ENC, and "New Connection Guidelines" in its footer is not a link.

What is the HAZECO security deposit for a home?

Rs 1,220 per kW in urban areas and Rs 610 per kW in rural areas, under NEPRA's Consumer Service Manual.

How long does HAZECO take to give a new connection?

NEPRA allows 30 days for a load up to 15 kW after you pay the demand notice, and 44 days up to 70 kW.

Can I still apply to PESCO in Abbottabad?

No. HAZECO now runs the Hazara districts, so you choose HAZECO on ENC and deal with HAZECO's offices.

How we verified this

What we checked and where we read it.

On 12 November 2026 we opened the HAZECO website and its contact page, the ENC portal, and NEPRA's Consumer Service Manual of November 2025. We did not submit an application or ring any number.