Jazz Helpline Number in Pakistan: 111, 777, From Other Networks, WhatsApp and Roaming (Every Contact)

The Jazz helpline number is 111 from a Jazz prepaid number and 777 from a Jazz postpaid number. From another network or a landline, Jazz prints 051-111-300-300 on its contact page. Jazz also runs a WhatsApp self-service line on 0300-3008000, a roaming helpline on 0300-2000100, and complaints through the SIMOSA app. Below is every contact Jazz lists, which one to use for which problem, and the deadlines that decide whether a complaint is heard at all.

We read Jazz's contact page, FAQ page, Process Help Center, WhatsApp page and roaming bundle pages on 24 October 2026. Every number here is quoted from those pages. We did not call them.

Jazz lists 6 ways to reach customer care

Call 111 on prepaid or 777 on postpaid. From another network, use 051-111-300-300. Send "Hi" to 0300-3008000 on WhatsApp. For roaming, call 0300-2000100. Or file a complaint in SIMOSA, or email customercare@jazz.com.pk.

Jazz's own pages disagree on the landline number. The contact page shows 051-111-300-300. The FAQ, in its answer on blocking a stolen SIM, gives 021-111-300-300 for callers from another network or a landline. Try the 051 number first, since it is the one on the contact page, and keep the 021 number as a fallback.

WhatsApp on 0300-3008000 handles most tasks without a queue

Save 0300-3008000, then send "Hi" from your Jazz number. The menu covers balance, usage, bundles, recharge, last month's bill and roaming. Jazz's FAQ says the service is free, and it now prints the number in plain text on its FAQ and WhatsApp pages.

Some answers in the FAQ give menu numbers: reply "4" for prepaid balance, or "1" for a postpaid bill. Menus change, so read the list that appears. Jazz says you can also block a lost SIM from the WhatsApp menu.

For deductions you do not understand, WhatsApp is the fastest first stop. Go to Account Details for your call and recharge history. If you still cannot see the cause, the code *7050# shows why your Jazz balance was deducted over the last 3 days.

How to file a complaint in SIMOSA in 5 steps

Open SIMOSA, go to Support, tap Submit a complaint, pick your issue, fill in the details and submit. Jazz sends a complaint ID by SMS. Its contact page says SIMOSA queries are answered within 12 hours.

1. Open the SIMOSA app and sign in with your Jazz number.
2. Tap Support.
3. Tap Submit a complaint and choose the issue that fits.
4. Fill in the details: dates, amounts, and any transaction ID.
5. Submit, and save the complaint ID that arrives by SMS.

Jazz's footer asks customers to raise complaints about packages, bundles, JazzCash account issues, wrong deductions and signal problems through SIMOSA. It also has a complaint tracking page on its website for following a complaint already made.

For a load bought in SIMOSA that never arrived, Jazz asks you to call 111 instead, with the transaction date, your CNIC, the amount, the number loaded and the transaction ID. Have those ready before you dial.

Lost SIM, PUK and nearest franchise each have a quicker route

To block a stolen SIM, call 111 or dial *8822#. For a PUK code, send your mobile number to 7023. To find the nearest franchise, send a blank SMS to 7089, which Jazz says is free and answered within 15 minutes.

• Lost or stolen SIM. Call 111 from any Jazz number, or the landline number from another network. You will be asked to verify details such as recent recharges or the CNIC issue date. Once you block a lost or stolen SIM, the number can be moved to a new SIM.
• PUK code. Jazz's code list says to send the mobile number to 7023.
• Nearest franchise. Blank SMS to 7089 from a Jazz number, or use the franchise finder on jazz.com.pk.
• Usage record for 30 days. Jazz says an Experience Centre will print it after biometric checks, for Rs 100.
• Number blocked by FBR. Jazz says the number is restored automatically once you file your tax return, and gives the FBR helpline, 051-111-772-772.

Complaints have deadlines of 30 and 60 days

Jazz's FAQ says a dispute over a SIM moved to another name without consent must be filed within 30 days. A complaint about a service switched on without consent, or a refund for it, must be filed within 60 days. Later complaints are not heard.

Those two lines matter more than any phone number. If a service appears that you never asked for, complain the same week, with a screenshot of the SMS or the deduction. Stop it first with the free Jazz unsubscribe codes, then complain about the money.

If Jazz does not resolve it, you can take the complaint to the telecom regulator. To complain about your mobile network to PTA, attach your Jazz complaint ID and the SMS or screenshots.

Calls from people claiming to be Jazz need care

Jazz's helpline is 111, not a mobile number. A caller from an ordinary 03xx number saying they are from Jazz, and asking for a code sent to you by SMS, is not a real agent. Hang up and call 111 yourself.

This is our advice, not a Jazz statement, but it follows from Jazz's own list: none of its official contacts is an ordinary mobile number except the WhatsApp line and the roaming helpline, and both are numbers you contact, not numbers that call you. It is worth taking a minute to report a scam number in Pakistan after such a call.

Common questions

What is the Jazz helpline number?

Dial 111 from a Jazz prepaid number or 777 from a Jazz postpaid number. From another network, Jazz's contact page gives 051-111-300-300.

What is the Jazz WhatsApp number?

0300-3008000. Send "Hi" from your Jazz number. Jazz's FAQ says the self-service is free.

How do I call Jazz from another network?

Jazz's contact page gives 051-111-300-300. Its FAQ gives 021-111-300-300 for the same purpose. Try the 051 number first.

What is the Jazz roaming helpline?

Jazz lists 0300-2000100 as its dedicated roaming helpline, and 0300-8470112 as a second number, plus the email customercare@jazz.com.pk.

What is the Jazz customer care email?

customercare@jazz.com.pk, which Jazz lists on its roaming and service pages.

How long does Jazz take to answer a SIMOSA complaint?

Jazz's contact page says queries raised in SIMOSA are addressed within 12 hours.

How we verified this

What we checked, where we read it, and what we could not confirm.

We read Jazz's contact page, its FAQ page, its Process Help Center, its WhatsApp self-service page, its self-service dial code list and its Saudi and UAE roaming bundle pages on 24 October 2026. The 111, 777 and 051-111-300-300 numbers come from the contact page, the 021-111-300-300 number from the FAQ, the roaming numbers from the Process Help Center and bundle pages, and the email from the bundle and service pages. Jazz does not state whether calls to 111 or 777 are charged, so we do not say. We did not call any of these numbers.