Mobilink Bank Helpline Number: Block Your Card, Complain and Use DOST App (Every Contact)

The Mobilink Bank helpline is 051 111 962 962, open 24 hours a day, and it is the number to call to block or replace a lost Mobilink debit card. If the DOST app still works on your phone, you can block the card yourself in seconds under card management. JazzCash cards issued by the same bank use a different line, 111 124 444.

We read Mobilink Microfinance Bank's contact, card and complaint pages on 31 October 2026. Below are every number and email the bank publishes, how to block a card three ways, the daily limits on each card, and what to do when a complaint goes nowhere.

Mobilink Bank has two helplines: one for the bank, one for JazzCash

Call 051 111 962 962 for a Mobilink Bank account, branch card, loan or DOST app. Call 111 124 444 for anything on a JazzCash wallet or JazzCash debit card. The bank lists both as 24/7 lines on its contact page.

Mixing up the two lines is the most common time waster. A JazzCash agent cannot touch a branch account, and the bank line will usually send JazzCash card problems back to 111 124 444.

Block a lost Mobilink card in the DOST app or by phone

The fastest way is the DOST app, which offers temporary blocking, unblocking and permanent blocking under debit card management. Without the app, call 051 111 962 962. Replacements for branch cards are also requested on that helpline.

1. Open the DOST app and log in.
2. Go to debit card management.
3. Choose temporary block if you think the card is just misplaced, or permanent block if it is stolen.
4. If you cannot open the app, call 051 111 962 962 and ask for the card to be blocked, then note the time and the complaint number.
5. Ask for a replacement on the same call. A brand new card, as opposed to a replacement, needs a branch visit.
6. Check your statement for any transaction made before the block and report it at once.

For a JazzCash Mastercard or PayPak card, Mobilink sends you to the JazzCash app, the *786# menu or the JazzCash website for a new or replacement card. The JazzCash side is set out in ordering and blocking a JazzCash card. Under State Bank rules a bank must act fast once you report a lost card, which is covered in the one minute rule for lost cards.

Mobilink debit cards allow Rs 50,000 to Rs 200,000 cash a day

The Classic card allows Rs 50,000 of ATM cash a day, the Bint-e-Hawwa card Rs 100,000 and the Gold card Rs 200,000. Transfer and shopping limits differ by card, and JazzCash cards follow your wallet level.

Transfers within Mobilink Bank go higher: Rs 1 million a day on Classic and Bint-e-Hawwa, Rs 1.5 million on Gold. The cards work on the 1-Link ATM network and Mnet ATMs. For JazzCash cards the account level wins: a Level 0 wallet is capped at Rs 25,000 a day, Level 1 at Rs 50,000.

The DOST app handles PIN, cheques and complaints too

DOST, Mobilink's banking app, lets you change a card PIN, block a cheque or a whole series, transfer to other banks, pay over 1,000 billers, book a term deposit and register a complaint. It also opens a WhatsApp chat with support from its home screen.

Registration is account based and self service, so you need an existing Mobilink Bank account first. The app also has a password reset option. If registration still fails, the helpline or your branch can check the details held on the account. SMS alerts are arranged at the branch, according to the bank.

Raast, the State Bank's free instant payment system, is also listed under Mobilink's digital banking. Setting up a Raast ID from a bank app follows the same pattern as in creating a Raast ID with your mobile number.

How to escalate a Mobilink complaint to the State Bank

Every complaint gets a number and a turnaround time by SMS or email. Ask for status on the same channel or the helpline. If the bank's answer does not satisfy you, file on the State Bank's Sunwai portal, which Mobilink links from its own complaints page.

Mobilink accepts complaints by call centre, email, branch staff, the branch complaint box, the ATM hotline, a letter to head office, fax, its website form and WhatsApp in the DOST app. Keep the complaint number from whichever you use. Sunwai will ask for it. The steps for that stage are in filing on SBP Sunwai.

Be careful with callers. Blocking a card never needs your PIN or a one time password. Anyone who asks for them is not helping you, so hang up and call the helpline yourself.

Common questions

What is the Mobilink Bank helpline number?

051 111 962 962, open 24/7. For JazzCash, call 111 124 444.

How do I block my Mobilink Bank ATM card?

Use temporary or permanent blocking in the DOST app, or call 051 111 962 962.

How do I get a replacement Mobilink debit card?

For a branch account card, call the helpline. A new card needs a branch visit. JazzCash cards are reordered through the JazzCash app, *786# or the JazzCash website.

What is the Mobilink Classic card withdrawal limit?

Rs 50,000 a day at ATMs, Rs 250,000 a day in transfers to other banks and Rs 100,000 in purchases.

What is the Mobilink Bank complaint email?

complaints@mobilinkbank.com for bank complaints. JazzCash complaints have a separate address listed on the bank's complaints page.

Where is the Mobilink Bank card facilitation centre?

At 3-A/2 Kaghan Road, F-8 Markaz, Islamabad. The card dispute officer's number is 051 2817006.

How we verified this

What we checked, where we read it, and what we could not confirm.

We read Mobilink Microfinance Bank's contact page, its debit card page, the DOST app page, the card facilitation centre page and the four complaint pages on 31 October 2026. We did not call the helpline or test card blocking in the app. Some email addresses on the site are hidden by an anti-spam script, so we list only those that appear in plain text.