NEPRA Shows 17,459 Electricity Complaints in 2026 and 14,331 Redressed: What It Means

NEPRA's website shows that it received 17,459 consumer complaints from 1 January to 30 September 2026. It lists 14,331 as redressed and 3,128 as still under process. That means about 82 per cent are marked redressed. NEPRA does not say on that page what "redressed" means.

We read the figures on the NEPRA homepage on 13 October 2026. The page headline says "Consumer Complaints Status from Jan 01, 2026 to SEP 30, 2026". The percentages and daily averages below are our own sums.

NEPRA reports 17,459 complaints in nine months

The three numbers on NEPRA's page add up: 14,331 redressed and 3,128 under process make 17,459. That is about 1,940 complaints a month, or roughly 64 a day, across 273 days.

The page does not break the figure down by company, type of complaint or province. So it cannot tell you whether LESCO, K-Electric or a smaller company drew the most. We do not guess.

Redressed is not the same as decided in your favour

NEPRA's page uses the word "redressed" without a definition. It could mean that the complaint was closed after a reply from the company. It could mean the problem was fixed. It does not say which, and it does not say how many complainants were satisfied.

So treat 82 per cent as the share NEPRA marks as closed in its own records. It is not a measure of consumers who got what they asked for.

The service deadlines that companies must meet are a separate matter. Our guide to NEPRA service deadlines lists them, so you can check whether your own complaint is overdue.

Where to complain so your case is counted

NEPRA's hearing notices carry a banner saying you can now register any electricity complaint immediately through the "NEPRA Asaan Approach" mobile application. The notices also give the Registrar's phone number, 051-2013200.

First complain to your company, and keep the complaint number. Then go to NEPRA if the company does not act. Our step by step guide is the NEPRA electricity complaint guide, and the app is covered in the piece on the NEPRA Asaan Approach app.

1. Write down the problem, the date and your reference number from the bill.
2. Complain to your electricity company first and note the complaint number.
3. If nothing happens within the company's deadline, open the NEPRA Asaan Approach app.
4. Attach the bill and the company's reply.
5. Keep the NEPRA complaint number and follow up with it.

What 3,128 open complaints tell you

At 30 September, 3,128 complaints were still under process. That is 17.9 per cent of the total. A complaint filed in September may not be closed yet. The figure does not show how many are old.

If your complaint is open, ask for its number and status. If you want to appeal a bill, our guide to the provincial office of inspection appeal explains the next level.

One more point on reading the numbers. A count of complaints says nothing about how many customers each company serves. A large company will draw more complaints than a small one even if it performs better. So a single total cannot rank companies, and NEPRA's page does not try to.

What the total does show is scale. Roughly 64 people a day, on our arithmetic, went to NEPRA after their company failed to fix a problem, or chose to go there first. That is a reason to keep your paperwork tidy. A complaint with a bill, a date and a reply on file is easier to act on than one without.

It also helps to know which kind of problem you have. A wrong bill, a long outage, a damaged pole and a refused connection each have their own deadline in the service rules. Check the deadline for your problem before you escalate, because a company that is still inside its time limit has not yet failed.

If a company tells you your complaint is closed and you disagree, say so in writing and ask for the reason. A complaint marked closed in a company's system is not always one you consider solved. Keep that reply with your other papers, because it is the first thing NEPRA will want to see if you take the matter further.

The page is a running tally. It will change. We checked it on 13 October and it still showed the 30 September snapshot.

Common questions

How many complaints did NEPRA receive in 2026?

NEPRA shows 17,459 complaints received from 1 January to 30 September 2026. It has not published a figure for the full year.

How many were resolved?

NEPRA lists 14,331 as redressed and 3,128 as under process. The page does not define redressed.

Can I complain to NEPRA directly?

Yes, but start with your electricity company. NEPRA's notices say you can register a complaint through the NEPRA Asaan Approach mobile app.

Which company gets the most complaints?

NEPRA's page does not say. It shows only totals.

What phone number can I call at NEPRA?

NEPRA's notices give the Registrar's number as 051-2013200. We have not tested whether a complaint can be filed by phone.

How we verified this

What we checked, where we read it, and what we could not confirm.

Last checked on 13 October 2026, Pakistan time. We read the consumer complaints status and the notices on nepra.org.pk. The page gives no date of its last update, no definition of redressed and no breakdown. The shares and the daily average are our own arithmetic. We did not file a test complaint.