PIA Booking Offices in Pakistan: Address and Phone Number of All 22, City by City

A town office is where you buy or change a ticket in person, pay in cash, sort out a refund or ask about a booking you made by phone. Pakistan International Airlines lists all of them on its own website, and the list here follows that page.

PIA has 22 booking offices across Pakistan

PIA lists 22 town offices in Pakistan: 7 in Punjab, 5 in Khyber Pakhtunkhwa, 3 each in Sindh and Balochistan, 2 in Gilgit-Baltistan, and 1 each in Islamabad and Azad Kashmir. Each has a street address and at least one landline. Islamabad and Lahore also list counter hours.

The offices sit in the main cities and in places where PIA is often the only airline, such as Chitral, Gilgit, Skardu, Gwadar and Turbat. If your city is not on the list, the contact centre or the website handles the same bookings.

Every PIA office address and phone number in Pakistan

The table lists every PIA town office in Pakistan with its address and landline, as PIA publishes them. Numbers are written in the local format; from abroad, drop the first 0 and dial +92. Several offices list two or three lines, so try the next one if the first is busy.

The Lahore number is printed as one long line with three extra endings. Dial 042-990362234 first, then swap the last four digits for 2238, 2223 or 2233.

Islamabad and Lahore offices keep set counter hours

Lahore's Egerton Road counter opens 9 am to 8 pm Monday to Friday, with a Friday prayer break from 1 pm to 2:30 pm, and 9 am to 5:30 pm on weekends and gazetted holidays. Islamabad's Blue Area counter opens 9 am to 5:30 pm, Monday to Friday.

Lahore's general office, as opposed to the ticket counter, works 9 am to 5:35 pm on weekdays. That matters if you need a manager for a complaint rather than a clerk for a ticket. For the other 20 offices, call before you travel to confirm the day's hours, especially on Fridays and public holidays.

Call 021-111-786-786 before you travel to an office

The PIA contact centre, 021-111-786-786, handles bookings, changes and flight questions for the whole network. From abroad it is +92-21-111-786-786. Calling first often saves a trip, because many changes can be made by phone or online.

Bookings made on the PIA website can be checked, held and paid later through the My Booking tab, using the booking reference (PNR) and a passenger's last name. Online fares are for sale through the website only, and PIA warns that a different fare may apply if you pay for a web booking at a ticket office. The PIA booking and refund steps walk through the online route.

When an office visit is still the better choice

Go in person when you want to pay cash, when a card payment has failed twice, when a refund is stuck, or when several passengers on one booking need different changes. Bring the papers listed below so the clerk can find and change the booking in one go.

1. Your CNIC, or passport for an international ticket.
2. The booking reference (PNR) or the e-ticket number.
3. The card used to pay, if you want a card refund.
4. Passport copies of every passenger on the booking.
5. Cash or a card for any fare difference or change fee.

PIA offices abroad serve the Gulf, UK and Canada routes

Overseas Pakistanis can use PIA's town offices in the Gulf, the UK, Europe and Canada. The busiest routes have their own offices: Dubai, Abu Dhabi, Sharjah and Al Ain in the UAE, and Jeddah, Riyadh, Dammam, Madinah and Makkah in Saudi Arabia.

Dubai's office opens 9 am to 6 pm, Monday to Saturday, with a Friday break from 12:30 pm to 2 pm. Abu Dhabi opens 8 am to 8 pm every day. London's Heathrow desk answers from 9:30 am to 5:30 pm. Riyadh also lists a separate baggage complaints number, +966-555491483.

Lost bags, cargo and delays go through other channels

A town office sells and changes tickets. Lost or damaged baggage is reported at the airport baggage desk before you leave the arrivals hall. Cargo has its own tracking by airway bill number, and a long delay or cancellation brings rights to care and refunds under Pakistan's passenger rules.

For bags, keep the baggage tag stub and report the problem the same day. For freight, use the PIA cargo tracking number, which starts with 214. For a cancelled flight, the delay and cancellation compensation rules set out what the airline owes you. And before you pack, check the PIA baggage allowance for your fare.

Common questions

What is the PIA helpline number in Pakistan?

The PIA contact centre is 021-111-786-786. From outside Pakistan, dial +92-21-111-786-786.

Where is the PIA booking office in Karachi?

At Sidco Centre, Maulana Deen Muhammad Wafai Road, Saddar. The phone number is 021-99206712.

Where is the PIA office in Lahore and when does it open?

On Egerton Road. The ticket counter opens 9 am to 8 pm on weekdays, with a Friday break from 1 pm to 2:30 pm, and 9 am to 5:30 pm on weekends and holidays.

Where is the PIA office in Islamabad?

At 49 Blue Area, Fazal-e-Haq Road. The counter opens 9 am to 5:30 pm, Monday to Friday. Phone 051-9209935 or 051-9059253.

Can I pay at a PIA office for a booking I made online?

Yes, but PIA says a different fare may apply at a ticket office. To keep the web fare, pay through My Booking on the website before the time limit runs out.

Does PIA have an office in Skardu or Gilgit?

Yes. Skardu's office is in Shahzad Market near Alamdar Chowk, 05815-920284. Gilgit's is in Yadgar Plaza near Yadgar Chowk, 05811-920346.

How we verified this

What we checked and where we read it.

Last checked 14 November 2026. We took every office address, phone number and the counter hours from PIA's Our Offices Worldwide page, and the contact centre number from its Contact Us page. The rule on paying for web bookings at an office comes from the airline's FAQ page. We changed the international dialling format (0092) into the local format for readers in Pakistan. The Lahore line is printed on PIA's page as one number followed by three extra endings, and we show it the same way. Email addresses on PIA's page are hidden behind a spam filter, so we have left them out. Offices and hours change, so call before you go.