How to Claim for a Lost or Damaged Courier Parcel in Pakistan

Put your claim in writing within 10 days of the loss, and no later than 30 days from the booking date. TCS says its limit is 30 days. Leopards publishes both 10 and 30. Without insurance, courier liability is small, so the declared value matters more than the damage. We read the claim terms on each courier's own pages on 7 October 2026.

Courier claim deadlines are short and run from booking

TCS accepts claims in writing within 30 days of the date it accepted the shipment. Leopards says 10 days after the incident in one answer and 30 days from booking in another. Treat 10 days as the safe limit and send your claim early.

The TCS answer on its own FAQ page reads: all claims for international and domestic shipments must be submitted in writing within thirty days from the date TCS accepted the shipment, otherwise TCS is not liable. Leopards lists the same 30 days. Its FAQ also says it entertains only claims lodged within 10 days after the incident, and then settles them within 45 days after investigation.

We could not read Trax's terms, because its pages loaded no text. If you used Trax, ask for the written terms and follow the same steps.

Declared value and insurance decide how much you get back

If the parcel was insured, the courier pays the market value of the lost item. If it was not insured, the courier's liability is limited by its terms, and that cap is low. The money you can claim is fixed at the counter, not after the loss.

TCS says an insured lost shipment is paid at market value and that insurance rates range from 0.5 percent to 2 percent of the declared value. On a Rs 20,000 parcel that is Rs 100 to Rs 400. Leopards says it insures a consignment at 5 percent of the total value, but only when the shipper asks for insurance. Neither adds it on its own.

The uninsured cap is the part that surprises people. TCS says its maximum liability for loss or damage is US$100 or the value on the airway bill, whichever is less. Leopards gives the same US$100 figure for international shipments. The M&P terms we read, written for international services, say US$100 for total loss or damage and US$50 or the declared value for partial loss, whichever is less. The pages we read do not say the same cap applies to domestic parcels, so ask the counter in writing.

Fragile items need extra care. Leopards says it takes no responsibility, claim or insurance for fragile goods, though it says it will ensure safe delivery. Pack them well and photograph the packing before you hand the box over.

Pakistan Post insures only registered and insured articles

Pakistan Post insures registered letters, value-payable registered letters and registered parcels. Insurance fees are published: Rs 20 for each Rs 1,000 of value up to Rs 10,000, then Rs 230 for Rs 11,000 to Rs 20,000, Rs 260 for Rs 21,000 to Rs 25,000 and Rs 310 from Rs 26,000 to Rs 50,000.

For a missing Pakistan Post parcel, the complaint route is set out on its own site. Complaints go to the Complaint Cell at the Directorate General, G-8/4, Islamabad, or to the regional officer listed on its complaints page. Include the article number, place and date of booking, sender and receiver names and your phone number. It says it replies within 10 days. We already explain how to track a Pakistan Post parcel and what to do when it shows nothing, and the online complaint form is linked from ep.gov.pk.

Six steps to file a courier claim

Photograph the damage, keep the receipt, and send a dated written claim to the courier's complaint channel. Ask for a reference number. If the courier refuses, escalate in writing and move to a consumer court within the time limit.

1. Keep the booking slip or consignment number and the packaging, even if it is torn.
2. Take photographs of the parcel, the damage and the label before you open it any further.
3. Write to the courier with the consignment number, booking date, route, contents, the declared value and what you want: a refund or the market value.
4. Send it through the complaint form or the helpline, and also hand over a copy at a branch. Ask for a reference number.
5. Wait for the courier's investigation period. Leopards says its process takes up to 45 days.
6. If the claim is refused or ignored, send a written notice and prepare a consumer court filing.

For channels, Leopards has an online complaint form on its Pakistan site and a helpline, UAN (021) 111-300-786. M&P lists (021) 111-202-202 and a complaint option in its help chat. TCS lists 111 123 456 on its FAQ page. Pakistan Post's helpline is 051-111-111-117.

If the parcel was held for customs duty, a different problem applies. The duty rules are in the guide to courier parcels and customs duty. M&P's terms say it is not liable when customs seizes or holds a parcel.

A consumer court is the next step if the courier refuses

A consumer court takes no court fee and you can file on plain paper, without a lawyer, according to the rules we have already covered. The time limit is short: 30 days after a 15-day written notice to the seller in Punjab and Sindh. Do not wait for the courier's full answer before you send the notice.

The filing steps are in the guide to a consumer court complaint in Pakistan. We cannot say how a judge will treat a courier's liability cap. Take legal advice if the value is high.

Common questions

How long do I have to claim for a lost parcel?

TCS says 30 days from the date it accepted the shipment. Leopards publishes 10 days after the incident and 30 days from booking. Send yours within 10 days.

How much will the courier pay if I did not insure?

Very little. TCS limits liability to US$100 or the airway bill value, whichever is less. We found no published domestic figure for M&P or Pakistan Post.

Can I claim for a damaged parcel?

Yes, in writing with photographs. Leopards says it does not take responsibility for fragile goods, so a claim for broken glass or electronics may be refused.

Who do I complain to if Pakistan Post loses my parcel?

The Complaint Cell at the Directorate General in Islamabad, or the regional officer. Give the article number, booking date and place. It says it replies within 10 days.

Can I go to court over a lost parcel?

You can file in a consumer court after a written notice, within the time limits. We could not verify how courier caps are treated, so ask a lawyer for high value claims.

How we verified this

What we checked, where we read it, and what we could not confirm.

Last checked 7 October 2026. We read the TCS FAQ at tcsexpress.com/faqs, the Leopards FAQ, terms of use and complaint form at pk.leopardscourier.com, the M&P terms and conditions at mulphilog.com, and Pakistan Post's insurance and complaints pages at pakpost.gov.pk and ep.gov.pk. Trax's terms pages did not load text for us. Leopards publishes two different claim deadlines and we say so. The M&P liability cap is from its international terms, and TCS and Leopards give the US$100 cap in international wording, so we do not state it as the domestic figure. We filed no claim ourselves. This is general information and not legal advice.