Khaadi, Sapphire and Gul Ahmed Customer Care Numbers: 12 Pakistani Brands' Helplines, WhatsApp and Order Tracking

Gul Ahmed's online helpline is 021-111-143-327, open 24 hours. Sapphire's is 042-111-738-245, J.'s is 021-37170445, Nishat Linen's is 042-111-647-428 and Bonanza Satrangi's is 021-111-244-266. Khaadi lists no phone number on its contact page, only the email welisten@khaadi.com and an online order tracking page. Below are the numbers, WhatsApp lines, emails, timings and order tracking routes for 12 Pakistani clothing and shoe brands, all read on the brand's own website on 5 November 2026.

A late parcel or a wrong size in wedding season is stressful. The fastest fix is to reach the brand's own online team with your order number ready, not a store and not a social media comment. Nobody paid us to list any brand.

Customer care numbers for 12 brands

Every number in this table is printed on the brand's own contact page or site footer. Use the online number for website orders. Store complaints often go to a different line, as at Gul Ahmed. Timings are as each brand states them.

Gul Ahmed has a second line for store complaints: UAN 111-485-485 or 111-486-486, extensions 7342, 7343 and 7344, Monday to Saturday from 9 am to 6 pm, with a break from 1 pm to 2 pm (1 pm to 3 pm on Fridays). Borjan says its WhatsApp replies within 24 working hours.

How to track an order at each brand

Most brands put a "Track Order" or "Order Tracking" link in the site menu or footer. You enter your order number, and sometimes your phone or email. Khaadi, Sapphire, Gul Ahmed, J., Alkaram, Nishat Linen, Limelight, Bonanza, Maria B, Edenrobe and Stylo all had one on 5 November.

• Khaadi: the "Track your order" link in the menu, at pk.khaadi.com/order-track-pk.html.
• Sapphire: the Track page at pk.sapphireonline.pk/track.
• Gul Ahmed: "Order Tracking" in the footer, which opens the brand's tracking page.
• Maria B: "Track Your Order" in the footer.
• J., Alkaram, Nishat Linen, Limelight, Edenrobe and Bonanza: the tracking link in the site menu or footer opens a tracking page run for the brand. Enter the order number from your confirmation email or SMS.
• Stylo: "Online Order Tracking" under Information in the footer.

If tracking shows "delivered" but nothing arrived, call the brand the same day. Do not wait for the courier to call you back.

What to have ready before you call

Keep your order number, the phone number and email you ordered with, and a photo of the parcel or the item. With these, most brands can find your order in a minute. Without them, you will be asked to call back.

1. Order number. It is in the confirmation email or SMS. Write it down before you call.
2. Your ordering phone and email. The team uses these to confirm it is your order.
3. Photos. Take a photo of the parcel label, the item and any fault or wrong size tag.
4. What you want. Say clearly whether you want an exchange, a size change, a refund or a new delivery date.
5. A written trail. After a call, send a short email or WhatsApp with your order number and what was agreed.

Exchange windows are short at some brands, so call early. Edenrobe says to submit its online exchange form within 14 days of delivery. Our brand exchange policy list has the days for other brands.

Late, wrong or damaged orders

For a late order, check tracking first, then call with your order number. For a wrong or damaged item, do not wear or wash it, keep the tags on, and contact the brand within its exchange window. Sale items may not be exchangeable at some brands.

Bonanza Satrangi's site says there is no return or exchange on sale items. Alkaram says only non-sale items can be exchanged, within 15 days of delivery. Stylo does not exchange its Online Exclusive items. If you bought in a sale, read the rule before you ask, so you know what you can claim. Our White Friday guide has more checks before you buy on sale.

If a brand does not answer after a few days and you paid by card, you can also ask your bank about a dispute. Keep every message as proof.

Avoid fake helpline numbers

Search results and social media comments sometimes show fake "customer care" numbers that ask for an OTP or a payment. A real brand helpline never needs your card PIN or a code sent to your phone. Take the number only from the brand's own website.

Type the brand's web address yourself rather than using a link in a message. Check that the address matches the one in this table. If a caller says a parcel is held and asks you to pay a fee by wallet, hang up and call the brand's own number.

The same applies to marketplace orders. For Daraz, use the numbers in our Daraz customer care guide.

Common questions

What is the Khaadi customer care number?

Khaadi's contact page did not show a phone number on 5 November 2026. It lists the email welisten@khaadi.com and an order tracking page on its website.

What is the Gul Ahmed helpline number?

For online orders, 021-111-143-327, open 24 hours a day, 7 days a week. For store complaints, UAN 111-485-485 or 111-486-486, extensions 7342 to 7344.

What is the Sapphire customer care number?

Sapphire's contact page lists 042-111-738-245 and 042-32388245, and the email wecare@sapphireonline.pk.

Which brands have a WhatsApp number?

Alkaram (0312-2552726), Limelight (0315-1110333), Bonanza Satrangi (021-111-244-266), Maria B (0315-4001915), Edenrobe (0301-6747453) and Borjan (0345-1111126) list one on their sites.

How do I track my J. order?

Use the tracking link on junaidjamshed.com and enter your order number. For help, call 021-37170445, Monday to Saturday 9 am to 10 pm, Sunday 11 am to 8 pm.