Daraz Customer Care Number in Pakistan: 021-111-132729, Live Chat, Email and Every Complaint Route

The Daraz customer care number in Pakistan is 021-111-132729, answered from 10 am to 6 pm, Monday to Saturday, according to the Daraz Help Center. Outside those hours you can chat with Daraz in the app, email customer.pk@care.daraz.com, or use the self-service tools to track, cancel or return an order without speaking to anyone.

Most problems are faster to fix through the right tool than through the phone line. Below is every contact route Daraz lists, the hours it shows for each, the forms for cancellations and returns, how to follow a complaint in My Cases, and where to go when Daraz does not resolve it. We opened the Daraz Help Center, the Contact Us page and the returns FAQ on 31 October 2026.

Daraz lists four ways to reach customer care

Daraz offers a phone line, live chat, an automated assistant called Daz, and email. The phone line keeps office hours and closes on Sunday. Chat and Daz are the routes for evenings and Sundays, and email works for anything that needs a written record.

The Help Center shows two different chat timings on different pages: 10 am to 6 pm on the main page and 8 am to 11 pm on the category pages. We could not tell which is current, so plan for the shorter window and try later in the evening if needed.

Self-service tools fix most order problems without a call

The Daraz Help Center opens with self-service buttons for the jobs people call about most. Tracking, cancelling, returning, changing an address and checking your Daraz Wallet are all there. Using them first also creates a record that customer care can see.

The tools listed on the Help Center are:

• Track My Order, for where your parcel is right now.
• Cancel My Order, to stop an order you no longer want.
• Return My Order, within the return window.
• Daraz Wallet, for refunds paid to the wallet.
• Change Delivery Address and My Payment Options.
• Reset Password and My Profile, for account access.

The Contact Us page repeats the three big ones as forms: the Tracking Tool, the Online Return Form and the Online Cancellation Form. Daraz's returns FAQ adds that it sends order updates by email and SMS, and that you can track a shipped parcel with the tracking number.

Returns run on a 14 day clock from delivery. The valid reasons and refund times are set out in the Daraz return policy, and Daraz says returns are not possible after those 14 days.

How to complain to Daraz and follow the case

Open a case through chat or the self-service tool, write down the case number, then watch it in My Cases on the Help Center. Email only after that, quoting the order and case numbers, so your message joins the existing case instead of starting a new one.

1. Open the Daraz app or the Help Center and sign in.
2. Pick the order and use the matching tool: track, cancel or return.
3. If the tool does not solve it, tap Contact Customer Care and explain in two or three lines.
4. Save the case number and screenshots of the order page and chat.
5. Check progress in My Cases on the Help Center.
6. If there is no reply in a few working days, call 021-111-132729 or email with the case number.

Write the order number, the item, what went wrong and what you want: a refund, a replacement or a pickup. Short, specific messages get handled faster than long ones.

Fake Daraz helpline numbers are a real risk

Search results and social media pages sometimes show numbers that are not Daraz's. Use the number printed in the Daraz Help Center, and never share a one time password, wallet PIN or card details with anyone who calls you claiming to be Daraz.

The common pattern is a call about a "refund" or a "prize" that needs a code sent to your phone. That code moves your money. If a parcel caller asks for one, it is a scam, and the warning signs are described in fake courier calls asking for an OTP. This advice is ours, based on how such frauds work, not a statement published by Daraz.

When Daraz does not resolve it, the consumer court is next

If Daraz refuses a valid refund or replacement, you can send a written notice and then file in the consumer court of your province. Keep the order invoice, chat logs, case numbers and photos. Card and wallet payment disputes can also go to your bank.

Consumer law is provincial in Pakistan, so the court and notice period depend on where you live. The common steps are in filing a consumer court complaint. For a warranty fault after the return window, Daraz points buyers to the brand's authorised service centre, and the process is in claiming a Daraz warranty.

If you paid by card and the item never came, your bank's dispute process is another route. Ask the bank for its chargeback form and its time limit.

Common questions

What is the Daraz helpline number in Pakistan?

021-111-132729, according to the Daraz Help Center. Call support is open 10 am to 6 pm, Monday to Saturday.

Is Daraz customer care open on Sunday?

The phone line is not. Live chat and the Daz assistant on the Help Center are listed for every day of the week.

What is the Daraz customer care email?

customer.pk@care.daraz.com, as given in Daraz's returns FAQ.

How do I check my Daraz complaint status?

Open My Cases on the Daraz Help Center. It lists the complaints you have raised and their progress.

Can I cancel a Daraz order after it ships?

Use Cancel My Order as early as you can. If the tool no longer offers a cancellation, start a return within 14 days of delivery.

Does Daraz ask for an OTP on the phone?

Treat any caller who asks for an OTP, PIN or card number as a fraud. Hang up and contact Daraz through the app.

How we verified this

What we checked, where we read it, and what we could not confirm.

Last checked 31 October 2026. We opened the Daraz Contact Us page and the Daraz buyer Help Center, which only shows its content in a browser, on 31 October 2026, and read the phone number, call hours, chat hours, self-service tools and the My Cases link there. The email address and the 14 day rule come from Daraz's returns and refunds FAQ, read the same day. The two different chat timings are as Daraz shows them; we could not confirm which is current. We did not call the line or open a case.