How to Complain About a Petrol Pump in Pakistan

Short measure at a petrol pump is a regulatory complaint, not just bad luck. The Oil and Gas Regulatory Authority takes complaints about fuel, and its website carries an online complaint system, which we saw when we opened ogra.org.pk on 26 August 2026. A helpline of 0800-66772 is reported for the same purpose.

The difficulty with these complaints is never the channel. It is that most people notice something is wrong after they have driven away, with nothing written down. So the useful part of this page is what to capture at the pump.

Capture the evidence while you are still there

A complaint that names a station, a date and a dispenser is actionable. A complaint that says a pump near a market gave short fuel last week is not.

1. Take the printed receipt, and ask for one if it is not offered.
2. Photograph the dispenser display showing the litres and the amount.
3. Note the station name, the road and the oil marketing company branding.
4. Note the pump or dispenser number, which is marked on the unit.
5. Record the date and time, since records are checked against a shift.

Ask for the receipt every time as a habit, not only when you are suspicious. A receipt is the document that makes any later complaint possible, and asking for one after you suspect a problem is a conversation you may not get.

What a complaint can realistically be about

Overcharging is the easiest to prove, because the price is notified and public. If you are unsure what the rate should be, our page on the daily petrol price in Pakistan keeps the current figure, and a receipt showing a higher rate per litre is a complete complaint on its own.

Use both channels, because they do different things

Complain to OGRA as the regulator, and separately to the oil marketing company whose brand is on the forecourt. The company can act on its own dealer quickly, and it has a commercial reason to.

Most companies publish a customer service number on the forecourt and on the receipt. Use it the same day, quote the station and the dispenser, and ask for a complaint reference. Then file with OGRA as well, so the regulator sees the pattern rather than only the company.

What we could not verify, and it matters here

It is widely said that a customer may demand an on the spot check with a certified measuring can, and that stations must keep one. We could not confirm on OGRA's own pages that this is a published customer right, so we are not telling you that you are entitled to demand it.

What you can always do is ask. If a station refuses a reasonable request to check the measure, that refusal is itself worth recording and including in your complaint. We would rather tell you the limit of what we confirmed than send you to an argument on a forecourt with a rule we could not find.

Keep it calm and keep it documented

An argument at the pump rarely ends with more fuel and often ends with no receipt and no details. Take the paperwork, take the photographs, leave, and complain in writing where there is a record.

If you believe you were deliberately cheated of a significant amount, the same evidence supports a consumer complaint, and we cover that route in our guide to consumer court complaints. That is a separate track from the regulator and is aimed at your money rather than at the station's licence.

Know what the price should be before you arrive

Most disputes at a forecourt are about rate rather than volume, and the rate is knowable in advance. Fuel prices are notified and change on a schedule, and a dealer charging above the notified rate is the clearest violation there is.

If pumps in your area are closed or refusing supply around a price change, that is a different situation with its own pattern, and we have written about which pumps stay open during a strike.

Common questions about petrol pump complaints

Where do I complain about short measure?

To OGRA through the online complaint system on ogra.org.pk, and separately to the oil marketing company whose brand the station carries.

What is the OGRA helpline number?

0800-66772 is the number reported for fuel complaints. We could not read it on a page we opened, so confirm it on the OGRA site.

Can I demand the pump be tested in front of me?

We could not verify this as a published customer right. Ask, and if the request is refused, record the refusal and include it in your complaint.

Does a complaint get my money back?

A regulatory complaint is aimed at the station's conduct rather than at refunding you. For the money, the consumer route is the one to consider.

Is it worth complaining over a small amount?

A dispenser that is out by a little is out for everyone who uses it all day. The value of the complaint is not your own loss.

Last checked and sources

Last checked 26 August 2026. We opened ogra.org.pk on that date and its page carries an online complaint system, which we read on the site. The 0800-66772 helpline is reported rather than read by us on an OGRA page. The claim that customers may demand an on the spot measure test with a certified can is widely repeated but we could not confirm it as a published right, and the page says so plainly instead of repeating it. We did not file a complaint and did not test a dispenser, so nothing here describes an outcome we obtained.