Electricity Complaint Status Check: Track by Ticket or Reference Number on PITC CCMS (LESCO, IESCO, GEPCO, MEPCO, PESCO)
Check your electricity complaint status on PITC CCMS by ticket or 14 digit reference number for LESCO, IESCO, GEPCO, MEPCO and PESCO. See the 14 day target.
To check the status of an electricity complaint made to LESCO, IESCO, GEPCO, MEPCO, PESCO or another government company, open PITC's CCMS portal and choose Track by Ticket for your ticket number, or Track by Reference for every complaint on your 14 digit reference number. Each result shows the ticket, its status, the nature and type of complaint, how it was filed, and a History button. You can also rate the outcome.
We read both tracking pages on 2 November 2026. CCMS, the Customer Complaint Management System, is run by PITC, the Power Information Technology Company. Calls to 118, SMS to 8118, the Power Smart app and the web form all land in it. So the ticket you got on the phone can be followed online.
Two ways to track: by ticket number or by reference number
Track by Ticket finds one complaint from the ticket number you were given. Track by Reference lists every complaint linked to your 14 digit electricity reference number, which helps if you lost the ticket or filed more than once.
| Option | Address | What you type | Use it when |
|---|---|---|---|
| Track by Ticket | ccms.pitc.com.pk/tracking/ticket | Ticket number you were given | You have the ticket |
| Track by Reference | ccms.pitc.com.pk/complainthistory | 14 digit reference number | You lost the ticket or filed several times |
| Power Smart app | Android and iPhone | Your account | You filed through the app |
| Call 118 | Any phone | Ticket or reference number | You have no internet |
Check your complaint status in five steps
The check takes about a minute. Keep your bill nearby for the reference number. Note the ticket number you are given when you register the complaint, whether on the phone, the app or the web.
- Open ccms.pitc.com.pk/tracking/ticket if you have a ticket number, or ccms.pitc.com.pk/complainthistory for your reference number.
- Type the ticket number, or the 14 digit reference number without spaces.
- Press Submit.
- Read the Status column, then open History to see each step taken.
- Once it is closed, leave feedback as Satisfied or Un-satisfied, confirmed by a code sent to the complainant's mobile.
The feedback step matters more than it looks. An "Un-satisfied" rating on a complaint closed without work is on record, and that record is what you quote if you escalate.
What each column on the tracking page means
The result table has eight columns: Ticket No., Status, Ref No., Nature, Type, Source, Feedback and History. Status tells you whether the complaint is open or closed. Source tells you how it was filed, which helps when you made the same complaint twice.
| Column | What it shows |
|---|---|
| Ticket No. | The complaint's own number |
| Status | Where the complaint stands now |
| Ref No. | The 14 digit reference number of the connection |
| Nature and Type | The category, such as billing or supply failure |
| Source | The channel the complaint came through |
| Feedback | Your Satisfied or Un-satisfied rating |
| History | Each step taken on the complaint |
If nothing shows for your reference number, the complaint may have been logged against a neighbour's number or under a different account. Ask 118 to read back the reference number they used.
How long a complaint should take
PITC's CCMS page says each complaint is acknowledged within 24 hours and that it works to resolve it within 14 days from the day it is received. A complaint needing complex investigation can take longer, but PITC says it will tell you about the extension.
NEPRA sets separate deadlines for each kind of problem, and they are listed in NEPRA's complaint deadlines for electricity bills. A broken wire or a sparking pole is an emergency: call 118 rather than waiting on a web ticket.
Escalate a complaint that is stuck or closed without work
PITC names one escalation point: the Head of Quality and Assurance, by email at qaccms@pitc.com.pk. Write in plain words, quote the ticket and reference numbers, and say what is still wrong. NEPRA comes next if that fails.
NEPRA takes complaints online and through its app, and gives you its own tracking number. The steps are in the NEPRA complaint status check. Company specific numbers help too: the LESCO complaint number and centres, the GEPCO subdivision offices and the IESCO customer care centres.
The CCMS portal also shows a public warning. Do not send money for a bill, meter, repair, fine cancellation, bill adjustment or new connection to any person's Easypaisa, JazzCash or bank account. Report anyone who asks on 118.
Common questions
How can I check my LESCO complaint status?
Open ccms.pitc.com.pk/tracking/ticket and type your ticket number, or use complainthistory with your 14 digit reference number.
I lost my ticket number. Can I still track the complaint?
Yes. Track by Reference lists every complaint on your 14 digit reference number.
Does CCMS cover K-Electric?
No. K-Electric is a private company in Karachi with its own complaint system.
How long does an electricity complaint take?
PITC says it acknowledges within 24 hours and aims to resolve within 14 days, with notice if it needs longer.
What do I do if the complaint was closed without any work?
Rate it Un-satisfied, email qaccms@pitc.com.pk with the ticket number, then complain to NEPRA.
Why does the feedback step send a code?
The code goes to the complainant's mobile number, so only the person who filed it can rate it.
How we verified this
What we checked, where we read it, and what we could not confirm.
We read PITC's CCMS home page, its Track by Ticket and Track by Reference pages, and its Register Complaint page on 2 November 2026. The column names, the feedback and OTP step, the 24 hour and 14 day times, the escalation email and the scam warning are all from those pages. We did not track a real complaint, so we cannot list the exact status words the system uses.
About the author
Global Affairs & Political Economy Writer
Muhammad Hatim is a book lover who started writing because he enjoys it. At Pakistan Era he writes about international relations, geopolitics and the global economy, with a particular interest in South Asia and the forces behind current events.
