GEPCO Complaint Number: 118, SMS 8118, Online Form and Every SDO Office Number (2026 List)
GEPCO complaint number is 118, or SMS 8118. Get the online form steps and all 114 subdivision office numbers in Gujranwala, Sialkot, Gujrat and Narowal here.
The GEPCO complaint number is 118, open 24 hours, and you can also send your complaint by SMS to 8118. GEPCO also runs an online e-complaint form on gepco.com.pk, and it lists a phone number for each of its 114 subdivision offices. All of them are below, grouped by city, with the route that suits each kind of problem.
GEPCO, the Gujranwala Electric Power Company, supplies Gujranwala, Sialkot, Gujrat, Narowal, Hafizabad, Mandi Bahauddin and nearby towns. We read its complaint page and its office number list on 2 November 2026. When 118 is busy during a long outage, the local subdivision number is often the faster way through.
GEPCO takes complaints on 118, SMS 8118 and an online form
Call 118 from any phone for power failures, faults and billing complaints, at any hour. Send an SMS to 8118 if a call does not connect. For non urgent problems, GEPCO's e-complaint form takes your reference number and a written description.
| Channel | How to use it | Best for |
|---|---|---|
| Helpline 118 | Call from any mobile or landline, 24 hours | Power failure, sparking, fallen wire |
| SMS 8118 | Text your complaint and reference number | When 118 is busy |
| E-Complaint form | gepco.com.pk, Complaints Registration | Billing, meters, new connection delays |
| PITC CCMS portal | ccms.pitc.com.pk, Register Complaint | Any complaint, tracked by ticket number |
| Subdivision office | Numbers in the table below | Local faults and follow ups |
The GEPCO e-complaint form covers 17 kinds of problem
The online form asks for your name, email, an 11 digit mobile number, your circle and division, the nature of the complaint, your 14 digit reference number and a few words on the problem. It offers 17 complaint types, from excess billing to tripping.
- Open the GEPCO complaint page.
- Enter your name, email and 11 digit mobile number.
- Pick your circle: Gujranwala City, Gujranwala Cantt, Gujrat, Narowal or Sialkot.
- Pick your division, then the nature of the complaint.
- Type the 14 digit reference number from your bill and describe the problem.
The complaint types on the form are: billing complaints, complaints against employees, damaged transformer replacement, electricity theft, excess billing, fault on line, installation of new connection, low voltage, miscellaneous, new connection delayed billing, new transformer installation, non delivery of bills, replacement of defective meters, tripping, unscheduled load shedding, violation of the load management schedule, and violation of energy conservation measures.
Pick the closest type. A wrong type usually means your complaint sits in the wrong queue for a day or two.
GEPCO subdivision office numbers, city by city
GEPCO's Rapid Response Unit list gives a landline for each subdivision. Your subdivision name is printed on your bill. Find your city in the first column and your subdivision in the second. Numbers are as GEPCO lists them.
| Area | Subdivision and phone number |
|---|---|
| Gujranwala City | Model Town: 055-9200545; Garjakhi Gate: 055-4218560; Baghbanpura: 055-4215104; City: 055-9200579; Farooq Gunj: 055-4215103; Civil Line: 055-9200543; Sheranwala Bagh: 055-9200806; T. M. Khan: 055-3203624; Wahdat Colony: 055-4556566; G. T. Road: 055-4296006; Chaman Shah: 055-3201900; Q. D. Singh: 055-4710237; Ladhewala: 055-3292414; Khiali: 055-4277744; Chand-Da-Qila: 055-4287252 |
| Kamoke | Kamoke 1: 055-6815029; Kamoke 2: 055-6815034; Kamoke 3: 055-6815035; Wandhoo: 055-6798119; Eminabad: 055-3263597 |
| Nowshera Virkan | Nowshera Virkan 1: 055-6760015; Nowshera Virkan 2: 055-6760088; Tatley Aali: 055-6281046; Nokhar: 055-6728823 |
| Wazirabad | Wazirabad 1: 055-6600921; Wazirabad 2: 055-6600922; Ghakhar: 055-3884446; Ahmad Nagar: 055-6666346; Nizamabad: 055-6600923; Alipur Chatha: 055-6333615 |
| Hafizabad | Hafizabad 1: 0547-523421; Hafizabad 2: 0547-523422; Hafizabad 3: 0547-525422; Hafizabad 4: 0547-523422 |
| Gujranwala Cantt | Cantt: 055-3861354; Aroop: 055-3202274; Fareed Town: 055-3202301, 3730567; Shaheenabad: 055-9200554 |
| Daska | Daska 1: 052-6611420; Daska 2: 052-6611420; Daska 3: 052-6623110; Daska 4: 052-6227877 |
| Jalalpur Bhattian | Jalalpur Bhattian: 0547-500135; Pindi Bhattian: 0547-532417; Sukheki: 0547-530135; Vanikay Tarar: 0547-537135 |
| Gujrat | Power House: 053-3536489; S. I. E: 053-3531805; Akram Shaheed: 053-9260299; Marghzar: 053-9260230; Aziz Bhatti Shaheed: 053-3603488; Gujrat Rural: 053-3524955; Lala Musa City: 053-7510912; Lala Musa Rural: 053-7510576; Kunjah: 053-3381202; Shadiwal: 053-3310160 |
| Kharian | Dinga 1: 053-7400127; Dinga 2: 053-7400604; Kotla: 053-7586058; Kharian 1: 053-9240121; Kharian 2: 053-7533095; Guliana: 053-7578958 |
| Mandi Bahauddin | Mandi Bahauddin City: 0546-502719; Mandi Bahauddin Rural: 0546-503390; Malikwal: 0546-591136; Lalazar: 0546-509822; Shahana Loak: 0546-520088 |
| Jalalpur Jattan | Jalalpur Jattan City: 053-3594839; Jalalpur Jattan Rural: 053-3430310, 3556276, 3600264; Fatehpur: 053-3584065, 66; Karianwala: 053-3580558; Tanda: 053-3583198, 6670 |
| Phalia | Phalia: 0546-596565; Pharianwali: 0546-592040; Khatiala Sheikhan: 0546-570199; Gojra: 0546-599006; Mano Chak: 0546-531839 |
| Sialkot | Power House: 052-9250497; Fort: 052-9250025; Model Town: 052-9250495; Civil Line: 052-2467290; Naikapura: 052-3553539; Cantt: 052-9250498; Dalowali: 052-4295340; Kotli Loharan: 052-3018790; Saidpur: 052-6923697; Head Marala: 052-3502731; Rangpura: 052-9239030; Zafarwal Road: 052-3540052; Ghuike: 052-3550059; Akbarabad: 052-3520192; Pasrur Road: 052-3542961; Defence Road: 052-3552701; Godhpur: 052-4264344; Sambrial: 052-6520359; Bhopalwala: 052-6520383 |
| Pasrur | Pasrur 1: 052-6441930; Pasrur 2: 052-6441427; Pasrur 3: 052-6441141; Chawinda: 052-6210468; Chobara: 052-6537075 |
| Narowal | Narowal 1: 0542-412001; Narowal 2: 0542-618887; Narowal 3: 0542-411981; Baddo Malhi: 0542-406092; Qila Kalar Wala: 052-6632092 |
| Shakargarh | Shakargarh 1: 0542-450462; Shakargarh 2: 0542-450514; Shakargarh 3: 0542-450042; Shakargarh 4: 0542-450088 |
| Zafarwal | Zafarwal 1: 0542-538334; Zafarwal 2 (Darman): 0542-538399; Zafarwal 3: 0542-538182; Chobara: 052-6537075 |
A few entries share a number on GEPCO's list. Hafizabad 2 and Hafizabad 4 both show 0547-523422, Daska 1 and Daska 2 both show 052-6611420, and Chobara appears under both Pasrur and Zafarwal with 052-6537075. We have kept them exactly as published.
Which route to use for which problem
Use 118 for anything urgent or dangerous. Use the online form or PITC's portal for bills and meters, because they create a written record. Go to the subdivision office when a fault needs a lineman and 118 has not sent one.
- Whole area dark: first check the GEPCO shutdown schedule and your feeder hours, then call 118.
- Only your house dark: call 118 for a fuse or service wire fault.
- Sparking, a fallen wire or a burnt transformer: call 118 at once and keep people away.
- Wrong bill or meter: file online with your reference number, then follow up at the subdivision office.
A wire on the ground is an emergency. The steps for reporting sparking poles and fallen wires apply in every GEPCO district.
If GEPCO does not fix the complaint
Every complaint gets a number. If it is not resolved, escalate it with that number. For billing disputes in Punjab you can also go to the Electric Inspector, and for any unresolved complaint you can go to NEPRA.
The regional numbers are in the list of Electric Inspector Punjab contact numbers, which covers the Gujranwala region. NEPRA complaints can be filed and followed online, and the NEPRA complaint status check explains the tracking number you get.
GEPCO's head office is at 565/A Model Town, G.T. Road, Gujranwala. Never pay a fee for a complaint, a meter or a reconnection to anyone's personal JazzCash, Easypaisa or bank account. PITC's complaint portal warns about exactly this and asks people to report such calls on 118.
Common questions
What is the GEPCO complaint number?
It is 118, open 24 hours. You can also SMS your complaint to 8118.
Can I register a GEPCO complaint online?
Yes. Use the e-complaint form on gepco.com.pk or the Register Complaint page on PITC's CCMS portal. Both need your 14 digit reference number.
How do I find my GEPCO subdivision?
It is printed on your bill. Match it to the subdivision column in the table above.
Is there a GEPCO WhatsApp complaint number?
We found no WhatsApp number on GEPCO's complaint page. Use 118, SMS 8118 or the online form.
Where is GEPCO's head office?
At 565/A Model Town, G.T. Road, Gujranwala.
What if 118 does not answer during a long outage?
Send an SMS to 8118 or call your subdivision office from the table. Both create a record you can follow up.
How we verified this
What we checked, where we read it, and what we could not confirm.
We read GEPCO's complaint page and its contact list on 2 November 2026. The complaint page shows the 118 and 8118 banner, the e-complaint form fields, the circle and division menus and the 17 complaint types. The contact page lists 114 subdivision numbers under "Rapid Response Unit". The anti scam warning is from PITC's CCMS home page. We did not call every number, so a few may have changed since GEPCO last updated its list.
About the author
Global Affairs & Political Economy Writer
Muhammad Hatim is a book lover who started writing because he enjoys it. At Pakistan Era he writes about international relations, geopolitics and the global economy, with a particular interest in South Asia and the forces behind current events.
