Lost Passport on Umrah: Get a Pakistani Emergency Travel Document in Jeddah
Lost your passport on Umrah? Pakistan's Jeddah consulate issues an emergency travel document with no appointment. Documents, Room 13 hours and the first calls.
If you lose your passport on Umrah, Pakistan's Consulate General in Jeddah can issue an emergency travel document, or ETD, to take you home. No appointment is needed. Go to the ETD section, Room 13 on the ground floor, Sunday to Thursday, 9 am to 4 pm.
We read the consulate's ETD page and the Saudi Ministry of Hajj and Umrah's questions page on 2 October 2026. The consulate's list of accepted emergencies names the "loss of passport during Hajj/Umrah" in plain words. So a pilgrim does not have to prove a death or illness in the family to qualify.
| Question | Short answer |
|---|---|
| Who issues it | Consulate General of Pakistan, Jeddah, ETD section |
| Appointment | Not needed |
| Where | Room 13, ground floor |
| When | Sunday to Thursday, 09:00 to 16:00 |
| Phone | 00966 12 6692371 or 6644240, extensions 209 and 309 |
| Where it takes you | Back to Pakistan only |
| Fee | Paid at the counter, amount not published on the page |
Pakistan's Jeddah consulate issues an emergency travel document for a lost passport on Umrah
The consulate issues an ETD to Pakistani nationals for travel back to Pakistan in an emergency, when the passport is lost, expired or not available. Its page lists losing a passport during Hajj or Umrah as an accepted emergency. You apply in person, without an appointment.
The consulate moved its passport and NADRA work to online appointments in Jeddah from 1 October 2026. The ETD section is separate. Its page still says no appointment is required, and you are served in turn.
The consulate's general office hours are 8 am to 4 pm, with Friday and Saturday off. The ETD page gives 9 am to 4 pm, Sunday to Thursday. Go by the ETD hours.
Tell your Umrah company and the Enaya centre first
The Saudi Ministry of Hajj and Umrah says a pilgrim who loses a passport should first contact the company they applied through. If the company does not respond, call the ministry's Enaya care centre on 920002814. Do this before you travel to Jeddah.
The reason is simple. Your Umrah visa, your hotel and your flight are all tied to the old passport number. The Saudi company handles your file on the Saudi side, and you need it working with you before you leave the country on a new document.
If the passport was stolen, also call 911, the Saudi emergency number, and keep the report number. The consulate's list asks for proof of the emergency, and a police report number is the simplest proof of a theft.
Bring six things to the ETD section in Jeddah
The consulate asks for a signed application form, two recent photos, a copy of the lost passport, a copy of your CNIC, and proof of the emergency. For a child under five, both parents come with their own documents and the child's attested birth certificate.
- Application form, filled in and signed.
- Two passport size photos, recent, with a white or blue background.
- Copy of the lost passport. A photo on your phone is better than nothing. Print it.
- Copy of a valid CNIC.
- Proof of the emergency. For a lost passport on Umrah, bring your visa printout, your return ticket and any police report.
- For a child under five: both parents with original identity documents, and the birth certificate attested by the Saudi foreign ministry, with an English translation.
The last point applies mainly to children born in Saudi Arabia. A child on Umrah from Pakistan will usually have a Pakistani B-form, so ask the counter what they will accept.
Get the ETD in five steps
Report the loss, tell your Umrah company, gather your copies and photos, visit the ETD section in Jeddah, pay the fee and collect the document at the time given. Check every detail on it before you leave the consulate.
- Report and inform. Call 911 if it was stolen. Tell your Umrah company, or Enaya on 920002814.
- Gather copies. Lost passport copy, CNIC copy and two photos.
- Visit Room 13. Ground floor, Sunday to Thursday, 9 am to 4 pm. No appointment.
- Pay the fee. The official checks your papers, then issues a fee receipt and tells you when to collect.
- Check the document. The consulate asks you to check your details on the ETD before you leave.
The consulate does not publish the ETD fee on this page, so we do not quote one. Carry some riyals and a card.
An ETD only takes you back to Pakistan
An emergency travel document is valid only for the journey back to Pakistan. You cannot use it to go on to Dubai or anywhere else. Once home, you apply for a new passport at a passport office, as a lost passport case.
Pakistan's Directorate General of Immigration and Passports says missions issue an ETD for returning to Pakistan and inform the directorate. A first loss later costs double the normal passport fee, under the rules for a lost Pakistani passport.
We could not find an official Saudi page on the exit steps for a pilgrim on an ETD. Ask your Umrah company and Enaya what the Saudi passport office needs before your flight. Do not go to the airport until they confirm.
Protect your passport before it goes missing
Most of this trouble is avoided with copies made before you fly. Keep a photo of your passport, visa and CNIC on your phone and in your email, and carry one printed copy apart from the passport itself.
If a hotel or Umrah group asks to hold your passport, ask for a receipt with its name on it. If the passport is lost in their care, that receipt is your proof. Before you fly, also check your Umrah visa printout is saved on your phone.
Report the theft or loss first; the routes are in how to report harassment or theft in Makkah.
Common questions
What should I do if I lose my passport during Umrah?
Tell your Umrah company first, or the Enaya centre on 920002814 if it does not respond. Then apply for an ETD at Pakistan's consulate in Jeddah.
Do I need an appointment for an ETD in Jeddah?
No. The consulate's ETD page says no appointment is required. Go to Room 13 on the ground floor.
How much does an emergency travel document cost?
The consulate's ETD page does not state the fee. You pay at the counter after your papers are checked.
Can I travel to another country on an ETD?
No. The consulate issues it for travel back to Pakistan only.
What are the Jeddah consulate ETD timings?
Sunday to Thursday, 9 am to 4 pm. Call 00966 12 6692371 or 6644240, extensions 209 and 309.
How we verified this
What we checked, where we read it, and what we could not confirm.
Last checked on 2 October 2026. Requirements, room, hours and phone numbers are from the consulate's emergency travel document page. The first steps after a loss are from the Ministry of Hajj and Umrah questions page. The ETD fee and the Saudi exit steps were not published on any official page we could read.
About the author
Public Services and Education Journalist
Fajr Riaz is a journalist and content writer at Pakistan Era, based in Lahore. She covers the questions people meet in everyday life in Pakistan: how a public service works, what a change in the rules means, and where to find a reliable answer.
