Easypaisa remains one of the most popular mobile wallet services in Pakistan, where customers can access all manner of services, ranging from sending money to paying bills. However, if you no longer find it useful or if you want to transfer your data to another service, you might be considering deleting your account. It could be for security concerns, reducing the number of inactive accounts, or changing to another wallet. How to delete Easypaisa account? Here is how you can go about getting rid of your Easypaisa account in easy steps.
How to Delete Easypaisa Account Permanently
Unfortunately, you cannot delete your Easypaisa account permanently through the app alone. However, you can follow these methods to complete the process:
Deleting Easypaisa Account via Customer Support
Follow these steps to deactivate your account temporarily and proceed with permanent deletion:
- Open the Easypaisa App and Log In
Access your account by tapping the menu icon on the home screen.
- Go to “Customer Support”
Navigate to the “Customer Support” section from the menu for account management.
- Select “Quick Support and Complaint”
Choose the “Quick Support and Complaint” option to proceed.
- Choose “Temporary Block”
Select “Temporary Block your account” to deactivate your account.
- Verify Your Account
Verify your account by entering your 5-digit PIN or via OTP to complete the process.
- For Permanent Deletion
After temporarily blocking your account, call Easypaisa’s customer support at 3737 (for Telenor users) or 042-111-003-737 (for non-Telenor users) to request permanent deletion. Alternatively, visit an Easypaisa or Telenor franchise to finalize the process.
Deleting Easypaisa Account Online
For users who prefer using the website instead of the app, you can request account deletion by following these steps:
1. Search for the Easypaisa Contact Us Page
Open your browser and search for “Easypaisa Contact Us” on Google for easy access to the relevant page.
2. Visit the Easypaisa Website and Fill Out the Form
Go to the Easypaisa Contact Us page and locate the complaint form. Provide your details, such as name, email address, phone number, and CNIC in the corresponding fields.
3. Select “Account Maintenance”
In the Product Type dropdown, select “Account Maintenance” to ensure your request is properly categorized.
4. Select “Account Related Issues”
From the subcategories under Account Maintenance, select “Account Related Issues” to specify the nature of your request.
5. Add a Comment, Upload a Screenshot, and Submit
Explain why you want to delete your Easypaisa account in the comments section, or upload a screenshot if relevant. After that, click Submit. The Easypaisa team will contact you via email with further instructions.
Deleting Easypaisa Account via Helpline
Another option is to contact Easypaisa’s helpline directly:
- For Telenor users: Dial 3737.
- For other network users: Call 042-111-003-737.
- Follow the IVR prompts to reach a customer service representative who will assist you in deleting your account after verifying your identity.
Deleting Easypaisa Account at a Franchise
You can also visit a nearby Easypaisa or Telenor franchise:
- Provide your CNIC and Easypaisa-registered mobile number to the franchise representative.
- Request account deactivation, and they will assist you in permanently closing your account.
Removing Your Easypaisa Account from CNIC
To unlink your Easypaisa account from your CNIC, contact Easypaisa’s customer support. After verification, they will remove the account from your CNIC.
How to Delete Easypaisa Account Without Easypaisa App
If you no longer have access to the Easypaisa app or prefer not to use it, here’s how to delete your account:
1. Contact Customer Support via Helpline or Online:
Follow the steps mentioned above, either calling the helpline or submitting a request online.
2. Provide Necessary Details:
You will need to verify your identity and account details.
3. Complete the Deletion Process:
Once verified, Easypaisa will proceed with deleting your account.
How to Remove Easypaisa Account from Your Device
If you just want to remove the Easypaisa app or account from your device without deleting the actual account, here’s what you can do:
- Unlink the Account:
Go to your Easypaisa App Settings and choose to unlink or remove your account from the device. This will sign you out of the app. - Uninstall the Easypaisa App:
After unlinking the account, you can uninstall the app from your device.
This way, your account remains active, but it won’t be accessible on your phone unless you reinstall the app.
Important Points to Consider Before Deleting Your Easypaisa Account
Before you delete your Easypaisa account, ensure that:
- You withdraw any remaining balance.
- All linked services, such as subscriptions or bill payments, are cleared.
- You’ve saved any important transaction data, as it will be lost after deletion.
How Long Does It Take to Delete or Deactivate Your Easypaisa Account?
Account deactivation or deletion through the app for Easypaisa usually takes minutes. Requesting customer support can take a few more minutes. A confirmation from Easypaisa will be received on your deletion or deactivation of an account.
What Happens After Deleting Your Easypaisa Account?
If you delete your Easypaisa account, all your account data, the transaction history of it, and the details will be erased from the server. Make sure you withdraw any leftover balance before deletion. In addition, bill payments or subscriptions linked to the account shall be canceled.
If you ever decide to return to Easypaisa, you can easily set up a new account. Check out our guide on how to create an Easypaisa account for step-by-step instructions. You can even learn how to create an Easypaisa account without app if that’s more convenient for you.
Can You Reopen a Deleted or Deactivated Easypaisa Account?
You may reactivate the account by logging in to the application once again or through a call to customer support after deactivating the account. However, if you delete an account from Easypaisa permanently, you can’t get it back, and you need to create a new account to use Easypaisa again.
Contacting Easypaisa Support for Help with Deleting Your Account
If you encounter issues while deleting or deactivating your Easypaisa account, contact Easypaisa Support via:
- Helpline: 3737 (from any Telenor number) or 042-111-003-737 (from any other network)
- Email: care@easypaisa.com.pk
The support team can assist you with any account-related issues or questions.
Alternatives to Deleting Your Easypaisa Account
Instead of deleting your account, you might want to consider:
- Deactivating Your Account: Temporarily disable your account without permanently removing it.
- Securing Your Account: Update your security settings or change your PIN for better protection.
- Uninstalling the App: Remove the app from your phone without deleting your account entirely..
FAQs
No, you cannot permanently delete your Easypaisa account through the app. You need to contact customer support or use the website.
You can delete your account by visiting the Easypaisa Contact Us page, filling out the form, and submitting a request for account deletion.
The process may take a few days, as the Easypaisa team will contact you via email with further instructions after submitting your request.
Conclusion
If you’re sure that you no longer need your Easypaisa account, following the steps to delete it can be a good decision. However, if you’re unsure, deactivating the account or simply removing the app from your device can give you flexibility to use Easypaisa again in the future.
Fajr Riaz is a dedicated author with a wealth of expertise in SEO and content writing. With a keen eye for detail and a passion for creating compelling narratives, Fajr has established herself as an invaluable asset in the content creation world. Currently pursuing a bachelor’s degree in English Literature, Fajr aspires to publish her own books in the future as a proper writer.
