MEPCO Bill Check Online: 14 Digit Reference, Helpline 118 and 0800-63726

We opened the bill form and MEPCO's website again on 7 November 2026, and both worked.

Checking the bill, step by step

1. Open bill.pitc.com.pk/mepcobill. The page is titled MEPCO Web Bill and is run by PITC, the state company that hosts billing for every government owned power company.
2. Leave the option on Reference No, which is the default.
3. Enter the 14 digit reference number with no spaces or dashes. The box will not take more than 14 characters.
4. Complete the captcha (the image code).
5. Press Search, then print the page if you need a paper copy.

There is no login and no fee. The form also has a Customer ID option, which is the way in when the reference number on an old bill is torn or faded.

If you have lost every old bill, or you also need a gas bill, our guide to getting a duplicate electricity or gas bill covers both. NEPRA's manual also says the sub division or customer service centre must give you a duplicate on the same day if you ask at the counter.

MEPCO helpline and complaint numbers

We are reporting the numbers as published. We did not ring them, so we cannot tell you the hours or how quickly they answer. Circle and division office numbers are listed in our guide to MEPCO complaint numbers and circle offices.

How fast MEPCO must answer a billing complaint

NEPRA's Consumer Service Manual binds every distribution company. MEPCO publishes the revised manual, issued on 26 November 2025, on its own website. Clause 10.3.1 sets these limits from the day the complaint is received:

Keep your complaint number. If MEPCO misses these limits, the next step is a complaint to NEPRA. A detection bill has its own rules on how it may be worked out, explained in disputing an electricity detection bill.

Where MEPCO supplies

MEPCO's introduction page says it serves 13 districts in South Punjab through nine administrative zones: Multan, Khanewal, Sahiwal, Bahawalpur, Bahawalnagar, Muzaffargarh, Dera Ghazi Khan, Rahim Yar Khan and Vehari. It also calls itself the only distribution company that borders three other provinces.

If you live near a boundary, check the company name printed at the top of any old bill. Gujranwala, Sialkot and Gujrat are GEPCO, covered in GEPCO online bill check, and every other company is in checking an electricity bill online in Pakistan.

New connection: use the MEPCO Smart app or e-OPS

The shared new connection portal, enc.com.pk, now tells MEPCO users to apply through the MEPCO Smart app, the PowerSmart app and e-OPS, or at a customer facilitation centre. We read that notice on 7 November 2026. MEPCO's own new connection page also offers a form to download.

The full steps and tracking are in applying for a MEPCO connection online, and the general rules for any company are in applying for a new electricity connection in Pakistan.

Load shedding by feeder

MEPCO publishes a consumer load shedding schedule on its site, and PITC hosts a feeder wise view. A city timetable averages many feeders. The feeder view is about the line that actually supplies your street.

Your feeder name is printed on your bill. Use it with our MEPCO load shedding schedule by feeder.

Once you have the bill

Much of a Pakistani electricity bill is not electricity at all. We explain each line, and the FBR rule for the income tax line, in what every line on your electricity bill means.

If the reading looks wrong rather than high, that is overbilling, with its own process in our overbilling guide.

Questions readers are asking

How do I check my MEPCO bill online?

Open bill.pitc.com.pk/mepcobill, enter the 14 digit reference number from an old bill, complete the captcha and press Search.

What is the MEPCO helpline?

MEPCO's FAQ page lists 118 and 0800-63726. Its website footer also shows 0319-9757789 and the email rcc@mepco.com.pk.

How do I get a MEPCO duplicate bill?

Print the bill the portal shows. There is no separate process and no fee. The office must also issue one the same day if you ask.

Where do I apply for a new MEPCO connection?

Through the MEPCO Smart app, the PowerSmart app and e-OPS, or a customer facilitation centre, as the enc.com.pk notice says. MEPCO's site also has a downloadable form.

Which areas does MEPCO cover?

Thirteen districts of South Punjab, run through nine zones: Multan, Khanewal, Sahiwal, Bahawalpur, Bahawalnagar, Muzaffargarh, Dera Ghazi Khan, Rahim Yar Khan and Vehari.

Why does it say no record found?

Usually a digit is missing, or spaces and dashes were copied in. Try the Customer ID option. A very new connection may not be in the system yet.

How we verified this

What we checked, where we read it, and what we could not confirm.

On 7 November 2026 we read bill.pitc.com.pk/mepcobill (Reference No and Customer ID options, 14 character box, captcha), MEPCO's home page, FAQ page and introduction page, the revised Consumer Service Manual on MEPCO's site, enc.com.pk and PITC's complaint page. We did not enter a live reference number, call the helplines or test the app.

Last checked 8 November 2026.