IESCO Bill Check Online, and Where New Connections Moved To

To check an IESCO bill you need the 14 digit reference number from any previous bill, and the portal at bill.pitc.com.pk/iescobill.

We opened it on 23 August 2026 and it works.

The part worth reading past that is what IESCO has quietly changed about new connections, because it now differs from the company next door.

Checking the bill

1. Open bill.pitc.com.pk/iescobill. This is the shared billing host that serves every distribution company except K-Electric.
2. Leave the option on Reference No, which is how the form opens.
3. Enter the 14 digit reference number. Exactly fourteen. The field will not take more.
4. Complete the captcha, which is why no link can take you straight to your own bill.
5. Press Search, then print the page if you need a copy.

The printed page is the duplicate bill. There is no separate process for one and no fee.

If the reference number on your old bill is torn or smudged, the form has a Customer ID option beside it. Most guides never mention it, and it is the way in when the reference will not work.

New connections no longer go through ENC

This is the detail that makes a general guide unreliable here.

IESCO's own site states that new connection applications have shifted from ENC to e-OPS, handled through Power Smart or the IESCO Smart App.

Its neighbours have not done the same thing. LESCO still points new connection applicants at enc.com.pk. MEPCO uses a form hosted on its own website.

So three neighbouring distribution companies now have three different ways to apply for a connection. A guide that tells you to use ENC is right for one of them and wrong for the other two.

The lesson generalises: the billing system is shared, and almost nothing else is. Bills, complaints and consumer profiles sit on PITC hosts common to all companies. Connections, load shedding pages and apps are each company's own, and they change independently.

What sits on which site

Note how many of those are on pitc.com.pk rather than on IESCO's own domain. That is not a redirect or a scam. PITC runs the shared systems for the sector, which is why a complaint address on a different domain to your electricity company is normal.

Getting hold of IESCO

From IESCO's own site, read on 23 August 2026:

• Helpline: 118
• SMS: 8118
• Head office: Street 40, Sector G7/4, Islamabad, on 051 9252937

118 and 8118 are the same numbers LESCO publishes, because they are sector wide rather than company specific. MEPCO, oddly, publishes a mobile number instead, which we cover in the MEPCO guide.

Where IESCO supplies

IESCO describes its own jurisdiction as running from Attock to Jhelum and from the Indus River to the Neelum River in Kashmir.

We are quoting that rather than converting it into a district list, because that is how the company expresses it and a list we assembled ourselves would be our guess at its meaning.

In practice it covers Islamabad and Rawalpindi and the districts around them. If you are unsure, the company name is printed at the top of any previous bill, and it follows the city rather than your address within it.

Every other company's portal is tested and listed in our guide to checking an electricity bill online in Pakistan.

When the bill is the problem

Finding the bill is the simple half.

Most of what you pay is not the electricity. Taxes, surcharges and fixed charges take a large share, and they are not labelled in a way anybody would call plain. We go through a bill line by line in the bill line items explainer.

If the reading looks wrong rather than merely high, that is an overbilling complaint with its own evidence requirements, covered in our overbilling guide. If IESCO will not resolve it, the regulator route is in the NEPRA complaint guide.

What we could not verify

We tested the billing portal and read IESCO's own site on 23 August 2026, and the numbers, addresses and routes above come from those pages.

We did not submit a live reference number, so we are describing the form rather than a bill it returned.

We did not test the e-OPS or Power Smart application process. We can tell you IESCO says connections moved there, not how well it works.

We have not converted the Attock to Jhelum description into a district list, for the reason given above.

Helplines and portals change. The date is on this page, and IESCO is right if it ever disagrees with us.

Questions readers are asking

How do I check my IESCO bill online?

Open bill.pitc.com.pk/iescobill, enter the 14 digit reference number from an old bill, complete the captcha and press Search.

How do I get an IESCO duplicate bill?

Print the bill the portal returns. There is no separate duplicate process and no fee.

What is the IESCO helpline?

118, with an SMS service on 8118. The head office number is 051 9252937.

Where do I apply for a new IESCO connection?

Through Power Smart or the IESCO Smart App. IESCO says applications have moved from ENC to e-OPS, so guides naming ENC are out of date for IESCO.

Why does it say no record found?

Usually a miscounted reference number, or spaces and dashes copied from a photograph of the bill. Try the Customer ID option instead.

Which areas does IESCO cover?

Its own description is from Attock to Jhelum and from the Indus River to the Neelum River in Kashmir, which in practice means Islamabad, Rawalpindi and the districts around them.

Why is the complaint site on a different domain?

Because PITC runs the shared complaint and billing systems for the sector. A pitc.com.pk address for an IESCO complaint is normal.