If your WhatsApp Business account just got blocked all of sudden and shows this message “suspicious activity”, do not panic. This happens more often than you think especially here in Pakistan where we rely on WhatsApp for almost everything business related. Let us get into what causes it, how to unban your account, appeal to WhatsApp, and how to avoid it next time so your account stay safe.
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Why Whatsapp Block Business Accounts?
The account usually gets flagged for one of these:
- Bulk messaging or spamming, especially if it is to people who do not have your number saved.
- Broadcasting to full 256 list repeatedly.
- Deleting a full broadcast message after sending (WhatsApp thinks you are hiding something).
- Too many reports or blocks from people.
- Using modded WhatsApp apps (like GB WhatsApp or anything unofficial).
- Automated bots/tools for messaging.
Read WhatsApp Introduce New Motion Photos Feature
Signs Your Whatsapp Business Account is Blocked
- You see “This account is not allowed to use WhatsApp”.
- You can’t send or receive messages.
- No login possible even after reinstalling the app.
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How to Unblock Your WhatsApp Business Account
Here is exactly what to do:
- Tap “Request a Review” in the WhatsApp ban screen.
- Write something short and real:
“I use WhatsApp for my business in Pakistan. I think my account was flagged by mistake. Please review.” - You can also email support@whatsapp.com with your number and request.
- Wait. Usually takes 12–24 hours.
- If they unban you, your chats and settings come back. Nothing gets deleted.
Tip: Don’t uninstall the app while waiting. Your data stays safe.
How to Avoid Getting Your Whatsapp Account Banned Again
Here is what we learned the hard way:
- Don’t max out 256 broadcasts back to back.
- Don’t delete broadcast messages for everyone after sending.
- Make sure people have your number saved before messaging.
- Avoid spammy templates or anything that feels “mass sent”.
- Use the official WhatsApp Business app only no mods or shortcuts.
- Enable 2-step verification to protect your number.
- Warm up new numbers slowly, don’t blast 100+ messages on day one.
WhatsApp has set up a limit of people you can forward or send a message at a time which is 5, when you use broadcast option. you can send upto 256 people. If your message is spammy or against the WhatsApp Business Account Policy, chances are that WhatsApp will ban your account.
Read How to Share Location on WhatsApp
Our Own Story: Real Example
So this happened to us too. We used the broadcast feature to send a message to 256 customers. Then, we decided to delete it for everyone to reword and send again.
Bad move.
Within minutes, our WhatsApp Business got blocked for spam/suspicious activity. Total silence. We appealed to WhatsApp immediately and got the account back in under 12 hours. WhatsApp said it usually takes up to 24 hours.
Reason: The system thought we were sending spam and hiding it. But it was a genuine mistake, and thankfully, they understood.
Quick FAQs
• Yes, if they unban you, just use as normal.
• No, if they permanently ban it, You’ll need to get a new SIM number to use Whatsapp Business but you can still use normal whatsapp with the previous number.
No. Your chats stay on your phone. If you had backups, you are good. Even if you get unbanned after a day or two, everything will come back.
If WhatsApp says the decision is final and bans your account due to suspious activity after reviewing it:
1. Start fresh, set up your business profile again.
2. You’ll have to create a new WhatsApp Business account using a new SIM number.
3. Let your customers know you’ve changed your number.
If your banned account review requested is done by whatsapp, Whatsapp will notify you with an notification on your phone with the decision.
Important Things To Know About Whatsapp Business
WhatsApp Business is a powerful tool but if you go too fast or look suspicious, it will lock you out without warning. Thankfully, most cases can be reversed if you act fast and explain yourself honestly.
If you are blocked, follow the steps above and wait. If you are not, learn from this guide and avoid the mistake. We havve been through it and we got our account back. So can you.
Fajr Riaz is a well-talented author at Pakera.pk with expertise in creative content creation/writing and storytelling. Fajr’s strength lies in creating engaging articles, detailed guides, and straight narratives that connect with readers and give meaningful insights. With her accurate attention to detail and passion for writing, Fajr has established herself as a pivotal pillar at Pakera and is invaluable.
As a graduate in English Literature, Fajr works remotely, combining her academic knowledge with creativity to produce impactful and relatable content. Fajr also aspires to publish her own books in the future, aiming to become a prominent writer in the literary world of storytelling.
Her dedication to quality and her ability to connect with readers make her a unique and important contributor to every project she undertakes responsibility for. | Fajr’s LinkedIn
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