How to Complain to NADRA: Helpline 1777, Online Portal and Email

Short answer: To complain to NADRA, call 1777 from a Pakistani mobile, write to csd@nadra.gov.pk, or file a complaint on NADRA's online complaint portal at complaints.nadra.gov.pk. From a landline or abroad, call +92 51 111 786 100. The call centre works 24 hours a day.

A CNIC stuck in processing, a wrong detail on a card or a rude counter officer is a common problem. Most people do not know that NADRA has a formal complaint system with a tracking trail.

We read NADRA's customer support page and its complaint portal on 13 October 2026. We did not file a test complaint, so this guide covers what the pages say and the sensible way to use them.

NADRA lists five ways to reach it

NADRA's customer support page lists the call centre on 1777, an automated phone menu, email, social media and a complaint portal. The call centre handles identity services, application status, complaints and general guidance, and it works 24 hours a day.

Use the right phone number for your situation

The complaint portal says to call 1777 if you use Mobilink, Ufone, Telenor or Zong. It says to call +92 51 111 786 100 from fixed lines and if you are an overseas applicant. Both lines are listed as 24 hour support.

If you are outside Pakistan, the second number is the one to use. Keep your CNIC or NICOP number and your application or tracking ID ready before you call. A call is faster when the officer can find your record in seconds.

File an online complaint and keep the number it gives you

NADRA says its complaint management system lets a user track each complaint through its whole life, with real time monitoring. We did not submit a complaint, so we cannot describe the form fields. The steps below are the safe order to follow.

1. Open complaints.nadra.gov.pk on your phone or computer.
2. Write down what went wrong, with dates, the centre name and any tracking ID.
3. Submit the complaint in one clear message. Do not file the same problem twice.
4. Save the complaint number that the system gives you.
5. Check the status on the portal before you call again.

If your problem is an application that has not moved, first read how to track your NADRA application. A complaint works best when the tracking status shows a clear delay.

The complaint counter shows how many cases are open

NADRA's customer support page shows a live complaint counter. When we read it, the page showed 1,910,316 total complaints, 1,856,737 resolved and 2,211 pending. These figures are NADRA's own and change over time.

The pending cases were grouped by age. The page showed 1,242 pending for the last 24 hours, 459 for 24 to 48 hours, 117 for 48 to 72 hours and 393 for more than 72 hours. That adds up to the 2,211 pending cases.

The counter tells you that most complaints are closed, but it does not give a promised time limit for your own case. We found no stated deadline on the pages we read.

Write a short complaint that an officer can act on

A good complaint states the service, the date, the place and what you want. Keep it to a few lines. Add your tracking ID and the name of the centre. Do not post your full CNIC number on social media.

For a lost card, use the steps in what to do if you lose your CNIC before you complain about a delay. For a duplicate record, see how to clear a duplicate CNIC. If you only need a visit, book a NADRA appointment online to avoid the queue.

Go higher if the complaint stays open

NADRA's home page links to an initiative page of the Federal Ombudsman. We did not open or test it, so we cannot say what it covers. If NADRA does not answer, ask your complaint officer which next step is open to you.

For passport problems, a separate route exists. Read how to file a passport complaint. Never pay an agent to "push" a file, and never share a one time code with a caller who says he is from NADRA.

Common questions

What is the NADRA complaint number?

NADRA lists 1777 for Mobilink, Ufone, Telenor and Zong users, and +92 51 111 786 100 for fixed lines and overseas applicants.

What is the NADRA complaint email?

NADRA's customer support page lists csd@nadra.gov.pk for queries, feedback and service concerns.

Is there an online NADRA complaint portal?

Yes. NADRA lists complaints.nadra.gov.pk, and says each complaint is tracked and resolved through an official monitoring system.

Is the NADRA helpline open 24 hours?

NADRA says its call centre and customer care work 24 hours a day.

How long does NADRA take to resolve a complaint?

We found no promised time. The counter on its page showed 1,242 of 2,211 pending cases were under 24 hours old when we read it.

Can I complain about a NADRA centre officer?

NADRA says its portal is for service related issues. Name the centre, the date and the problem, and keep the complaint number.

How we verified this

What we checked, where we read it, and what we could not confirm.

Last checked on 13 October 2026, Pakistan time. We read NADRA's customer support page and its complaint portal. We did not call the helpline or submit a complaint. The complaint counts are live figures and will have changed since we read them.