How to File an SSGC Complaint Online: Form Fields, 1199 and WhatsApp

Most gas complaints stall for the same reason: the first message is vague. We read every field on SSGC's Complaints/Feedback page again on 8 November 2026. We did not submit a test complaint, so we cannot say how fast SSGC replies. If SSGC does not fix the problem, the escalation route and its official numbers are further down this page.

The form has eight required fields and five optional ones

Required: customer type, customer number, name, address, city, email, phone and message. Optional: meter number, designation, company, state or province and post code. A missing required field stops the form, so keep the bill and your email address close.

The optional meter number is worth filling in. A wrong reading or a stuck meter complaint is tied to the meter, and the number saves SSGC a lookup. Your customer number is printed on your gas bill.

Write the message in four lines: problem, dates, amount, request

A good message is short. Say what is wrong, when it started, what the bill says, and what you want SSGC to do. Attach no files, because the form does not list an upload box, so mention your paid bill numbers in the text instead.

For example: "Bill for September shows 140 cubic metres. My meter read 105 on 28 September. I paid the August bill on 10 September. Please check the reading and correct the bill." Numbers and dates make a complaint hard to brush aside.

The wording above is our model, not an SSGC template. Change it to fit your own case.

One problem per complaint works best. If you have a wrong bill and a leaking meter, file two. SSGC can then route each to the right team, and you can track each one separately. Use the same name and phone number on every complaint so the records match your account.

Do not put your CNIC number in the message unless SSGC asks for it. The form does not list a CNIC field, and the message box is not a private channel. If SSGC needs it, it will ask by phone or at a centre.

Phone and WhatsApp are faster for leaks, the form is better for bills

SSGC lists a helpline of 1199, a head office line of (+9221) 9902 1000, an email of info@ssgc.com.pk and two WhatsApp numbers, 0330-3999179 and 0330-3999178. For a gas smell call at once. For a wrong bill, the form leaves a written record.

The zone and emergency numbers for each city are in SSGC zone office and emergency numbers. If you prefer to go in person, see the list of SSGC facilitation centres.

If SSGC does not fix it, escalate in three steps

SSGC publishes an estimated time for each complaint type. Our reading of that table is in how long SSGC takes to fix gas problems. If that time passes with no fix, go up the ladder below.

1. Your region's helpline cell or SSGC focal person. SSGC's Public Complaints Resolution Mechanism page names a focal person in each region for complaints that reach the Wafaqi Mohtasib (the Federal Ombudsman), and regional helpline cell numbers.
2. The Wafaqi Mohtasib. The Federal Ombudsman takes complaints against federal bodies such as SSGC. Its helpline is 1055, and it has an online complaint form on mohtasib.gov.pk.
3. OGRA, the gas regulator. You can also complain to OGRA about a gas company. The steps and the tracking ID are in how to check an OGRA complaint status.

SSGC's page lists no separate helpline cell for Karachi or Hyderabad, so 1199 is the number there. One link beside the form is not for households. SSGC's Grievance Redressal Committee page says the committee was set up under rule 48 of the PPRA Rules 2004 for complaints from bidders on SSGC tenders. It is not a route for a gas bill or a leak.

The steps that apply to both gas companies are in the SNGPL and SSGC complaint guide. In Punjab, Khyber Pakhtunkhwa and Islamabad your company is SNGPL, and its regional numbers are in the SNGPL complaint and office number list. If your complaint is about a delayed new connection, read the SSGC RLNG connection guide first, because it lists the fee, documents and the sales email SSGC gives for a stuck application.

1. Collect your latest bill, your last paid bill and the meter number.
2. Open the SSGC Complaints/Feedback page and pick your customer type.
3. Fill the eight required fields and add the meter number.
4. Write the message: problem, dates, amount, request.
5. Submit, then save a screenshot and note the date.
6. If there is no reply, call 1199 and quote the date you submitted.

Common questions about the SSGC complaint form

Where is the SSGC complaint form?

It is on ssgc.com.pk, under Complaints/Feedback.

Which fields are required?

Customer type, customer number, name, address, city, email, phone and message.

Do I get a complaint number?

The page does not say. Take a screenshot and note the date, and ask for a number if you call 1199.

Can a tenant complain?

The form does not state who may file. Use the account holder's customer number and say in the message that you are the tenant.

Is there a deadline for SSGC to reply?

The form page gives none. SSGC publishes a separate table of estimated resolution times for each complaint type, and if that time passes you can go to the Wafaqi Mohtasib on 1055.

Can I complain to the Ombudsman about SSGC?

Yes. SSGC names focal persons for Wafaqi Mohtasib complaints in each region. The Mohtasib's helpline is 1055 and it takes online complaints on mohtasib.gov.pk.

Is the same form used for SNGPL?

No. SNGPL has its own Lodge Complaint and Track Your Complaint pages on sngpl.com.pk.

How we verified this

What we checked and where we read it.

Last checked 8 November 2026. We read SSGC's Complaints/Feedback page, its Important Numbers page (WhatsApp 0330-3999179 and 0330-3999178), its Public Complaints Resolution Mechanism page (focal persons and regional helpline cells) and its Grievance Redressal Committee page, updated 11 February 2026. We also loaded mohtasib.gov.pk for the 1055 helpline. SSGC's Federal Ombudsman Numbers page is a 2017 image, so we did not use it. We did not submit a form or call a number. The sample message and the tip about a screenshot are our suggestions.