How to Get a Zong Duplicate SIM in Pakistan

A Zong duplicate SIM costs Rs 400, which Zong lists as "Change of SIM" on its SIM price page. An eSIM replacement costs Rs 1,500. The registered owner must go in person with an original, valid CNIC and pass a thumb check that Zong sends to NADRA. If your SIM was lost or stolen, block it first by calling 310 from another Zong phone or 051-111-222-111 from any network. Zong's terms ask you to report a lost SIM within 24 hours.

We read Zong's SIM price page, its PTA terms and conditions page, its contact page and its deceased owner page on 22 September 2026. Some websites still give the fee as Rs 150 to Rs 300. That does not match what Zong now publishes.

What a Zong duplicate SIM costs

These are the charges on zong.com.pk/sim-price on 22 September 2026:

PTA has capped the eSIM charge at Rs 1,500, which matches Zong's figure.

Block the lost SIM first

If your phone is lost or stolen, the duplicate can wait an hour. Blocking cannot. Whoever holds your SIM can receive your bank and wallet OTPs.

Zong's terms say that if a SIM is lost or stolen, the customer must ask Zong to block it at once, and not later than 24 hours. If you do not, you may not be cleared of liability if the SIM is used for a crime.

1. Borrow any phone.
2. Call 310 from a Zong number, or 051-111-222-111 from any other network. Both are on Zong's contact page.
3. Ask to block your number because the SIM is lost or stolen.
4. Answer the questions that confirm you are the owner.
5. Write down the time and any reference number you are given.

A temporary block is different from closing a Zong number for good. You want the temporary block.

How to get the duplicate SIM

Zong's terms say a duplicate SIM follows the same procedure as a new SIM. That means a thumb check sent to NADRA.

1. Find a Zong service centre or franchise. Zong's contact page links to both lists.
2. Take your original CNIC. It must be valid. A photocopy is not enough.
3. Ask for a change of SIM on your number. Say whether you want a normal SIM or an eSIM.
4. Give your thumb impression. The staff send it with your CNIC number to NADRA.
5. Pay the fee. Rs 400 for a SIM, Rs 1,500 for an eSIM.
6. Test the new SIM before you leave. Make a call and send an SMS.

For an eSIM, Zong hands you a voucher with a QR code. You scan it in your phone's mobile network settings while connected to WiFi. Zong says the QR code can be scanned again if you change phones, and that you should never share it with anyone.

How to confirm it worked

• The new SIM shows signal and your old number. Dial *8#, which Zong's own help pages list for showing a Zong number.
• The old SIM, if you find it, no longer works.
• OTPs from your bank arrive on the new SIM. Test one before you need it.
• Your balance and any bundle are still there. Check the balance on *222#, the balance code on Zong's payment methods page.

When the owner cannot come in

The SIM is in someone else's name. The thumb check has to match the registered owner, so that person must come. If you are not sure whose name the SIM is in, check the SIMs on your CNIC.

The owner has died. Zong says relatives can now take over a deceased family member's SIM under PTA rules. Its page lists these documents for a Zong Sales and Service Centre:

• Original death certificate from NADRA or the union council.
• Original Family Registration Certificate (FRC).
• The applicant's valid CNIC. An expired CNIC is not accepted.
• The deceased person's SIM, or an original FIR stating the SIM is lost, with the number written on it.
• A signed company NOC from the applicant.

Zong's page also mentions a succession certificate and an NOC from other legal heirs where there is more than one. Call 310 before you go to check which set your centre wants.

The NADRA thumb check fails. Zong's terms say the seller must tell you why, and that you may have to contact NADRA yourself. This often happens with worn fingerprints. Try other fingers, and ask the staff which options they have.

Do not wait too long

Zong's terms say a number that stays inactive for 180 days can be disconnected and given to another customer. A blocked SIM that is never replaced may reach that point. Once your number goes to someone else, your OTPs go with it, and you can no longer reactivate the expired SIM.

Never give your CNIC photo, OTP or eSIM QR code to someone who calls saying they will "replace your SIM from home". Zong's process needs your thumb at a counter. A caller cannot do it for you.

Common questions

How much is a Zong duplicate SIM?

Rs 400 for a change of SIM, and Rs 1,500 for an eSIM, according to Zong's SIM price page on 22 September 2026.

Can I get a Zong duplicate SIM online?

No route for this appears on Zong's website. The thumb check has to be done in person at a Zong service centre or franchise.

Do I keep my number and balance?

The change of SIM is on the same number. Check your balance on *222# after the swap to be sure.

Can my brother get a duplicate of a SIM in my name?

No. The thumb check must match the person the SIM is registered to.

How do I block a lost Zong SIM?

Call 310 from a Zong number or 051-111-222-111 from any other network and ask for a block. Do it within 24 hours.

Can I switch to an eSIM when I replace my SIM?

Yes. Zong says an eSIM can replace any existing Zong number after the thumb check, at Rs 1,500.

Last checked and sources

Last checked 22 September 2026. The fees for change of SIM, eSIM, new prepaid, data SIM and MNP are from zong.com.pk/sim-price. The eSIM process and QR code guidance are from zong.com.pk/esim. The duplicate SIM procedure, the NADRA thumb check, the 24 hour loss report and the 180 day inactivity rule are from Zong's terms at zong.com.pk/pta-terms-conditions. The helplines are from zong.com.pk/contact-us. The deceased owner documents are from zong.com.pk/transfer-of-sim-of-deceased-person. *8# is listed on Zong's MBB FAQ and Chinese self-care page, and *222# on zong.com.pk/postpaid/payment-methods-postpaid. We did not visit a franchise or replace a SIM ourselves, so we cannot say how long the process takes.