GEPCO Online Bill Check by Reference Number or Customer ID

We retested on 7 November 2026. The bill portal and gepco.com.pk both loaded, and PITC's complaint page still lists 118 and 8118. A printed copy of the bill on screen is your duplicate, and it is free.

Checking the bill

1. Open bill.pitc.com.pk/gepcobill. The page is titled GEPCO Web Bill and is powered by PITC, which runs the billing system for every distribution company except K-Electric.
2. Leave the selection on Reference No, which is the default.
3. Type the 14 digit reference number. The field will not take more, and it will not take fewer.
4. Complete the image code (captcha). It is not optional, which is why no app or bookmark can jump straight to your bill.
5. Press Search. The bill loads on screen and can be printed, which is what people mean by a duplicate bill.

There is no login, no account and no fee. If a page asks you to register before showing a bill, it is not this one.

GEPCO's own website also has a Duplicate Bill link in its menu, so you can start from gepco.com.pk if you prefer.

There is a second way to search, and few people use it

The form has two options, and almost every guide mentions only the first.

Alongside Reference No there is a Customer ID option. Selecting it changes what the search box expects.

That helps when the reference number on an old bill is smudged or torn. The Customer ID is the fallback before a trip to the office.

The form also carries a small dropdown offering U and R. We take those to mean urban and rural, but the page does not label them, so we are not going to state it as fact.

How to complain to GEPCO

Where the 118 and 8118 routes come from. PITC, the state company that runs the complaint system for GEPCO and the other government power companies, lists them on its complaint page: call the contact centre at 118 or send an SMS to 8118. You can also lodge and track a complaint on that page. GEPCO's own website carries the same instruction in Urdu, but when we checked on 2 November 2026 that banner was switched off in the page code, so you will not see it on screen.

The E-Complaint form is under Complaints Registration in the site menu. It asks for your name, email, an 11 digit mobile number, your circle and division, and the type of complaint. The list includes billing complaints, excess billing, faulty meters, damaged transformers, low voltage, tripping and unscheduled load shedding.

The Rapid Response Unit list is under Contact Info. It gives a landline for each sub division, such as Model Town in Gujranwala on 055-9200545. Find your sub division name at the top of your bill and call that office.

Every sub division number and circle office is listed in our guide to GEPCO complaint numbers and SDO offices.

How many days GEPCO has to fix a billing complaint

NEPRA's Consumer Service Manual binds GEPCO and every other distribution company. Clause 10.3.1 of the revised manual, issued on 26 November 2025, sets these limits from the day the company receives your complaint:

Keep the complaint number you are given. If GEPCO misses these limits or does not fix the problem, the next step is a complaint to NEPRA. A detection bill has its own rules, set out in disputing an electricity detection bill.

GEPCO's website: what we found in August and what we found now

On 23 August 2026 all three addresses timed out, tested twice. By 2 November 2026 gepco.com.pk loaded normally, and it loaded again on 7 November. gepco.gov.pk and www.gepco.gov.pk are not registered names at all, so the address to use is gepco.com.pk.

If gepco.com.pk does not open for you, the bill portal is on a separate host and usually still works. Our test of every electricity company website records the same pattern across the other companies.

If the portal says no record found

1. Count the digits. Fourteen, exactly. A short number is accepted and then finds nothing.
2. Strip spaces and dashes copied from a photo of the bill.
3. Switch to Customer ID if the reference is unreadable.
4. Allow for a new connection. NEPRA's manual gives the company up to two months from connection to issue the first bill.

Where GEPCO supplies

GEPCO covers the Gujranwala region. Its own website lists Gujranwala, Hafizabad, Sialkot, Narowal, Gujrat and Mandi Bahauddin districts.

If you are not sure whether GEPCO is your supplier at all, the company name is printed at the top of any previous bill. A Sialkot connection is GEPCO even though the company name says Gujranwala.

Every other company's portal is in our guide to checking an electricity bill online in Pakistan. South Punjab is MEPCO territory, covered in MEPCO bill check online. Planned power cuts by feeder are in the GEPCO load shedding schedule.

Once the bill is on screen

The line items are not obvious, and several of them are not electricity at all. We break down what each charge on a Pakistani bill actually is in the bill line items explainer.

If the amount looks wrong rather than merely high, that is a separate process with its own evidence requirements, set out in our guide to overbilling. If you need the bill for an office, an old one for an address check, or a gas bill too, see getting a duplicate electricity or gas bill.

Questions readers are asking

How do I check my GEPCO bill online?

Open bill.pitc.com.pk/gepcobill, enter the 14 digit reference number from an old bill, complete the captcha and press Search.

Is the GEPCO website working?

It loaded when we retested on 2 November 2026 at gepco.com.pk. On 23 August 2026 it timed out. If it does not open for you, the bill portal at bill.pitc.com.pk/gepcobill is a separate host.

What is the GEPCO complaint number?

Call 118 at any time, or send an SMS to 8118. GEPCO's website also has an E-Complaint form and a list of sub division numbers.

Where is the reference number on the bill?

Printed on any previous bill. It is 14 digits, and the portal accepts exactly that many.

Can I check without the reference number?

The form offers a Customer ID option as an alternative to the reference number.

How do I get a GEPCO duplicate bill?

The bill the portal shows is the duplicate. Print it from the screen.

Why does it say no record found?

Usually a miscounted reference number, or spaces and dashes copied in with it. A very new connection may also not be in the system yet.

Which areas does GEPCO cover?

Gujranwala, Hafizabad, Sialkot, Narowal, Gujrat and Mandi Bahauddin districts, as listed on GEPCO's own website.

How we verified this

What we checked, where we read it, and what we could not confirm.

We first tested the portal and the company addresses on 23 August 2026 and retested on 2 and 7 November 2026. On 7 November we read bill.pitc.com.pk/gepcobill (Reference No and Customer ID options, a 14 character box labelled "Enter 14-digit valid reference no", a captcha and an unlabelled U and R dropdown), gepco.com.pk, PITC's complaint page listing 118 and 8118, and clause 10.3.1 of NEPRA's revised Consumer Service Manual in the copy published by MEPCO. We did not enter a live reference number, so we describe the form, not a returned bill, and we do not know what the U and R dropdown selects.

Last checked 8 November 2026.