Police Services in Punjab You Can Use Without Going In

Punjab runs a Virtual Women Police Station that takes a complaint by phone, app, live chat or video call, and follows it through to trial. You do not have to walk into a police station to start.

It sits inside a network the Safe Cities Authority puts at 19,629 cameras across 41 cities, with 321 panic buttons and an automated system that detects 21 traffic violations.

We read the Punjab Safe Cities Authority site at psca.gop.pk on 9 September 2026.

What the network actually consists of

The emergency number is 15. The IGP Complaint Cell is 1787.

The Virtual Women Police Station

It was inaugurated on 22 April 2024 and is described as the first initiative of its kind in Pakistan.

A woman can reach it through the 15 emergency line, the Women Safety App, which offers live chat and video call, the Punjab Police app, or the Safe City web portal. The stated purpose is to let a complaint be made without attending a station, and the service is described as guiding a woman through the whole process from registration of an FIR to trial.

That last part is the significant claim. It is not only a place to report. It is presented as accompaniment through the case.

Our guide to getting a protection order against violence in Punjab covers what a court can order once a case is moving, including orders to leave the house, surrender firearms and wear a GPS tracker.

Two figures on the same page that do not agree

The page publishes performance figures, and they need reading carefully.

It states 1,028,091 resolved cases, 91,343 FIRs registered and 3,392 cases under inquiry. It also says the system has received over 50,000 complaints.

Those two scales cannot both describe the same thing. The larger numbers may cover the whole emergency and complaint system rather than the women's service specifically, but the page does not say so, and we are not going to guess which reading is right.

We are reporting both as published. Treat the existence and the access routes of the service as the useful part, and treat the volume figures as unreconciled.

The other virtual desks

The same authority lists several other centres aimed at people who find a police station hard to use.

There is a Virtual Center for Child Safety, a Misaq Minorities Center, and a Center for Senior Citizens and Special Persons. There is also a virtual blood bank, a legal advice service and a blood donation coordination function.

The pattern is the same in each case. The barrier being removed is the journey and the counter, not the process itself.

Our guide to what Rescue 1122 does covers the emergency medical side, and our guide to checking a blood bank is licensed covers the safety question behind any blood arrangement.

Complaints and challans

1. Emergency, including immediate danger, goes to 15.
2. A complaint about police conduct or inaction goes to the IGP Complaint Cell on 1787.
3. A general public complaint can be registered through the police complaint management system online.
4. Traffic challans issued by the automated system can be checked and paid online.
5. Vehicle blacklisting and its removal have their own published forms.

Our guide to checking an e-challan in every province covers the challan side, and our guide to checking a court case online covers what happens after a case is registered.

What is not published, and it matters

The most common request people have of a camera network is footage. Somebody was hit at a junction, a car was taken, a shop was robbed, and the camera was right there.

We looked for a published process by which a citizen requests footage for a case or an accident, and did not find one on the pages we read. There is no stated form, fee, time limit or eligibility rule.

So we are not going to describe a process we cannot show you. In practice, footage requests are made through the investigating officer of the case rather than by the public directly, which is why registering the case properly is the step that matters. If you need footage, raise it with the investigating officer and ask for it to be recorded in the case file, because footage is retained for a limited time and the request has to be made while it still exists.

Our guide to the Pakistan Citizen Portal covers the federal complaint channel when a provincial one does not answer.

Why the access route is the point

For most people the hardest part of reporting is not the law, it is the first step.

A woman reporting harassment, an elderly person reporting a fraud, a parent reporting something involving a child. Each of those is a conversation that gets harder in a crowded room with an audience, and easier on a video call from home.

That is what these services change. They do not change what the offence is or what the court will do. They change whether the report gets made at all.

Whatever channel you use, note the date, the time and any reference number you are given, and keep the app or call record. A report with a reference is far easier to follow up than a conversation nobody logged.

Common questions

Can a woman report a crime in Punjab without going to a police station?

Yes. The Virtual Women Police Station takes complaints through the 15 line, the Women Safety App with live chat and video call, the Punjab Police app and the Safe City portal.

Can an FIR be registered that way?

The authority describes the service as guiding a woman from FIR registration through to trial.

How many cameras are there?

The authority publishes 19,629 cameras across 41 cities.

What number do I call to complain about the police?

The IGP Complaint Cell number published is 1787. Emergencies go to 15.

How do I get CCTV footage of an incident?

No public request process was published on the pages we read. Raise it with the investigating officer and ask for it to be recorded in the case file.

Are there services for other groups?

The authority lists a Virtual Center for Child Safety, a Misaq Minorities Center, and a Center for Senior Citizens and Special Persons.

Last checked and sources

Last checked 9 September 2026. We read the Punjab Safe Cities Authority site at psca.gop.pk on that date, including its page on the Virtual Women Police Station. The figures of 19,629 cameras, 41 cities, 321 panic buttons, 1,647 free Wi-Fi access points, 111 LTE-A sites and 21 automated traffic violations, together with the emergency number 15 and the IGP Complaint Cell number 1787, are as published on that site. The Virtual Women Police Station being inaugurated on 22 April 2024, described as the first initiative of its kind in Pakistan, accessible through the 15 emergency call line, the Women Safety App with live chat and video call, the Punjab Police app and the Safe City web portal, and described as guiding women through the process from FIR registration to trial, are taken from the authority's own page for that service. The performance figures on that page, 1,028,091 resolved cases, 91,343 FIRs registered and 3,392 cases under inquiry, appear alongside a statement that the system has received over 50,000 complaints; those two scales cannot both describe the same set, the page does not explain the difference, and we have therefore reported both without reconciling them. The Virtual Center for Child Safety, Misaq Minorities Center, Center for Senior Citizens and Special Persons, virtual blood bank, legal advice and blood donation coordination, the e-challan system and the vehicle blacklisting forms are listed on the same site. We looked for a published process by which a member of the public may request CCTV footage for a case or accident and did not find one on the pages we read, so this article states no form, fee, time limit or eligibility rule for that, and the suggestion to raise footage with the investigating officer is general practice rather than a published procedure. Confirm current numbers and services with the authority before relying on them. Nothing here is legal advice.